I always hate the car buying process. I usually go with my guard up. John was very easy to work with. The car was great, the process smooth, he explained everything and answered all our questions. We got a great car at a great price, couldn't ask for more.
Dependable and affordable
by TxJetguy from Irving
January 14, 2019
As an owner of several Nissan models, I highly recommend this brand for anyone who is interested in buying a car or SUV. They have proven to be dependable and virtually trouble free. I've owned Altima (3 in fact) Maxima and Rouge and never had any problems with them.
Pretty much can't say enough good about these guys! I'd been shopping for a used Jeep Commander for a week or two near my hometown of Minneapolis, MN. I looked at a couple and they both had issues. I broadened my search and found one for sale from 391. I explained that I was interested and would drive down from Minneapolis to buy it if it passed an inspection. Before the inspection, Prentice took more detailed photos of every little issue and sent them to me. Then he personally drove the car to third party shop for inspection. It checked out great except for two issues that 391 repaired at NO COST TO ME. We had already agreed on a price if it passed inspection, so they just fixed that stuff and didn't increase the price. I drove down the next morning, and after a test drive, and 5 minutes of paperwork, I left with the car at the agreed-upon price. I've had it for a few weeks now and absolutely no surprises. The price was lower than all the others I was looking at, and the vehicle is in better condition. Next time I'm in the market for a used car, I'm actually going to call down there first! It's well worth the drive for someone you can trust, and an unbeatable price!
Best car in bad weather I ever owned
by 2doxyzlong from Richmond, VA
May 25, 2018
It's going to live forever! 14 years old and still going strong, drives great. I bought it brand new, it's had the alternator replaced twice, and just maintenance. No problems other than cosmetic with age.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Great family vehicle. I would highly recommend!
by William from Jacksonville
December 16, 2018
This vehicle has been awesome. We love the look and overall performance and reliability. The only negative would be the paint on the hood has developed some small chipping but other than that I would drive this to the moon and back.
I went to 3 cities and 5 dealerships looking for a specific type of vehicle. Rossco was one of those dealerships. At each of the other places I visited I felt somewhat intimidated by the sales staff but not here at Rossco at all.
Ricky was very friendly, professional and helpful. When diagnosing a possible issue with the car, he suggested exactly what I was thinking and we worked it out immediately.
The price was half KBB suggested price, CarFax was exceptional and the car drove out better than any of the others I tried. How many dealers this size offer CarFax "free" report - none I've found!
If I could give a higher score I would - extremely happy with value.
Great car besides issues
by Angry customer from Newark nj
August 13, 2018
Could be better if it didn’t have so many issues with it. Maybe if the dealer had told the truth about the issues. Other then that I love my car wish I had went somewhere else to purchase it though
Ricky over at rossco gave me a very comfortable buying experience, he showed me his inventory in my range and even told me to take the vehicle to a mechanic for reassurance. My son is very satisfied with my purchase and says it runs great with just oil changes!
Before I stopped at Rossco I went to three other dealers. They all tried to pressure me into buying their vehicles and were hesitant inspections . I didn't get that from rossco at all which is what's going to make me come back again. Thanks again Rossco!
Most reliable car
by Ms lady kc from Euclid Ohio
June 1, 2018
I love everything about it haven't had any real problems great on gas won't buy anything else. Everyone in my family owned a Nissan
Great car for a great value.
a preface: I hate car buying experiences in general as have had bad experiences the last 30 years. Given that, I was really glad to have gone here (the salesman Breck in particular) to make it a non stressful event for me this time, and also my previous purchase also a few years ago. Price was really good and no haggling needed nor desired on my end. I dont usually do surveys of any kind, but I would recommend this dealership for sure.
A trustworthy car
by AMG from Tampa, FL
January 13, 2019
From the point I took possession of this car it has been completely dependable. Ours is a basic version of this car, but it works nicely for us.
Moe spent over an hour going over everything in my car and showed me how things work. He was so polite and very knowledgeable. Kristin in finance had everything ready and was in and out in very little time. Both were very friendly and made me feel like the queen for the day. Thanks for an easy day buying a car !
by Matt from Greenville, SC
December 15, 2018
I have owned this car for 9 years and have not had any problems mechanically with the car. It has plenty of leg room in the front. The drive is nice. It is not a very sporty drive, but it gets the job done when you need it to. I get about 24 mpg combined. I would definitely recommend this car to someone looking for a used car. It has a great design and the interior is nice.
The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
reliable during winter season
by jahlove from grande prairie, alberta
January 11, 2019
it is a very spacious car good for families and very reliable during winter specially it is all wheel drive and it has fuel economy
I saw several vehicles of interest in their inventory on Facebook Marketplace and drove an hour to see and test drive three different vehicles. I did not call ahead, but was instantly greeted and allowed to set my own agenda and test drive all three vehicles. The salesman, Kevin, was very accommodating and helpful with no pressure at any point. Once I identified the vehicle I preferred, I found them to be forthright and fair in negotiating the price, including my trade in. From there, their Finance Manager, Kai, was very helpful in completing the paperwork and accommodating our schedule. I had a five star experience and would gladly recommend this dealership to anyone in the market for a used vehicle.
Reliable and trouble free.
by Golfnerd from Norman, OK
January 10, 2019
Consumer Report rated this car as one not recommended. I bought this car new over five years ago and have no problems at all. I sometimes don’t know how cars get there ratings. I feel real good about car.
Good reliable vehicles at reasonable prices and good experience buying. Have purchased a few vehicles from them now. Easy no gimmicks like the other stores in town.
Car continues to impress me each day
by Giantsfan from Carmichael,CA
December 6, 2018
I have owned this suv for only one year and it continues to impress me. The car is lightweight and zips around town but also provides a comfortable, smooth ride while cruising on the highway. It has a HUGE windshield so your visibility is awesome for those sight seeing trips. Plenty of leg and head room in front and back seats which is important as I have long legs. It's quiet inside, the dual temp control is a nice feature as well as heated seats after skiing. I appreciate the good gas mileage it gets. I travel weekly to Tahoe during the winter and the all wheel drive makes driving in the snow with just snow tires (no chains) a breeze. I drive a little on the fast side and this car handles well and hugs the road on turns no matter what your speed. I've only had one problem-the power steering hose developed a leak. I found parts for a Nissan to be more expensive than my Ford. For some reason the rear camera is not always reliable and sometimes doesn't show items behind you that are clearly present. The amount of stuff you can load into the back is impressive. Believe me when I tell you I transported 11 foot pieces of crown moulding in this car easily with not an inch coming out the window! I've been very pleased with this vehicle and would recommend it.
Transmision replaced twice under extended warranty
by DMJ60 from Endicott, NY
January 1, 2019
I usually keep my cars till they are dead. This vehicle I bought the extended warranty. Transmission taken apart and replaced under the main factory warranty. Once replaced under the extended warranty. But still driving, 130k miles. Body is doing good so far.
Awesome experience!! The service I received was excellent!! I was greeted with a warm welcome and walked feeling like it doesn't get much easier then this. I will definitely be back next time I need a vehicle and will have no problem recommending them. I was in and out in about an hour. If you're looking for a vehicle definitely check them out!!
Reliable car with some great added features
by IIEP and MIEH from Birmingham, AL
December 21, 2018
This car is a cross between the three things I wanted reliability, style and nice ride. It has some nice features as a special edition that were an added bonus!
I have been here before for warranty work and was impressed with each visit. Normally I find car buying stressful and irritating. Just had the best experience EVER at billion auto kia iowa city. Manager and sales staff are friendly and professional. Totally stress free experience!
Used faulty power steering pump
by Dissatisfied from Red deer Alberta
January 14, 2019
Power steering is loud and whining but Nissan says it is normal noise. Changed to different power steering pump in2018 but won’t replace 2017 pump
2 phone calls and 1 meeting...and the vehicle showed up. Exactly what we wanted...but with more options. Spent a great deal of time going over all the "features"... Why go anywhere else?!!! Beyond great service!
Most reliable car I’ve ever owned
by MissingMyAltima from Hampton, GA
January 4, 2019
This car meet all my needs!! In the 4 yrs I never had a single service issue outside of normal service things. It just lost its value really fast which is the only reason I traded it.
Second Jeep purchased from Joe Stroppel, honest & works hard. Andy is great as well getting us such a great rate! We will continue to get our vehicles serviced here as well as all of our future purchases.
LOVE OLDER STYLE PATHFINDERS
by Joe from Centrrville, Indiana
December 19, 2018
We love our older style Pathfinder (05-12)!!!
Second one we have owned. They are safe, reliable, and hold there value. Recently totaled our 2010 when a non insured driver pulled out in front of us at 55 miles per hour. No injuries!!! Plus the value was still more than we owed. Bought another one. Love the space and ride it provides. Only downside is gas mileage. About 16-19 miles per gallon.
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