I bought my first brand new car from this dealer. They were very helpful and even sent a driver to go pick up my car from a dealership in Iowa. Brian and Aaron both did a great job and we will be shopping here again!
Just had my vehicle service! Brian Perry and his crew did a great job and provided me with factual information on my vehicle needs. No pressure to sell me anything extra. Carefully inspected the vehicle and made recommendations on current issues and long term upkeep. The techs are great and respect my vehicle like their own! I will return and recommend them to anyone with any vehicle!
by Yiayia, driver for my Grandchildren! from Lawrence, Kansas
September 20, 2016
I recently purchased a Forester Subaru at Briggs Auto in Lawrence, Kansas.
John Warren , Sales Professional, is a very good listener with a great sense of humor! He was very resourceful in the process of my choosing a new car: One that met my wants, needs, and financial requirements! It was amazing! The entire Briggs staff are so professional with a caring attitude! I would highly recommend this very positive experience for all.
After looking at the recalls on other brands, I found that Subaru did not have any at that time. Very satisfied with the trade in price when we decided on the Outback. It was pleasant experience, with no sales pressure, from John Warren. Everyone at Briggs Subaru have been pleasant to deal with including the service department and other employees.
Was told any deal I found on the car we wanted that Briggs would match and/or beat and they stood by their word. Got a great deal on the car we wanted and didn't have to settle for anything less. Briggs went above and beyond to make sure we were satisfied on every step of the car buying process.
I like the friendliness of the staff---both sales and service. I also like the small town feel of the shop. I like the fact that they make me feel like a person, not a number. Chad Smith in service and Trevor Ball in sales both do a great job.
I did not purchase my Jeep here but chose to get it serviced here. 5 months after purchasing it I experienced an issue on the highway and brought it in to Blake Cromwell and staff as soon as I could. They had it all day while I was at work and it turned out I needed my transmission replaced. Blake worked with the company my warranty is through all day long while I was at work and got them to agree to a new transmission with a new warranty. Blake fought my warranty company for me when I wasn't there and I didn't even buy the jeep from him, I simply service it there. Then when I got off work and got down to Briggs Blake walked me through everything and seamlessly got me a rental car for two days. I can't stress this enough, Blake and his crew are incredible. They truly care about you and it shouldn't go unnoticed. If you need anything done, I highly recommend Briggs Jeep in Lawrence
The sales associate, Trevor Ball was incredibly helpful in helping me with all my questions and I never felt pressured or forced at anytime while I was there looking at vehicles. He made the process of buying a car incredibly easy and painless.
Briggs always askscme how I am and gets me right in. They,are always willing to answer any questions I have or address any concerns I voice. This gives me piece of mind and I appreciate it.
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