Saludos. I just want to thank Herman for his excellent customer service and support during the process of purchasing my first Audi. Based on this experience and excellent customer service I hope to continue our future business venture. Muchas gracias Hernan.. mi A6 esta vacanisimo...
Working with Hernan was a terrific experience. He set the proper expectations, helped me in any way he could, and did not oversell the product. His confidence in his product transferred into my whole buying experience.
Hernan made the buying process easy. Absoletely no pressure to buy! Very detailed maintenance records provided. Definitely would recommend Hernan for your next vehicle. Entire Autohaus Lancaster
Staff was helpful.
Had a very good experience buying an audi from Autohaus. Our salesman, Hernan, is outstanding. He was a pleasure to work with, very responsive and knowledgeable about the vehicles and the process. We arrived at the dealer later than expected, an hour before closing. But he had made all the arrangements and notified the other departments so the paperwork could be expedited and the car ready. Hernan is an asset to the dealer and his customer service was the main reason I was willing to buy this vehicle from an out of state dealership rather than from another dealer located closer.
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
Hernan, has helped me again....third car I bought there and this experience was great again. I was traveling alot and had to do things by phone, but once I got in town evrything was handled as usual and the process quite painless. Jacob finished up in the paperwork dept and made that boring task smooth and comfortable. Kudos again to everyone at Autohaus.
Recently bought my first Audi from Autohaus and working with Hernan Diaz-Egg was a real pleasure. He's very knowledgeable and goes the extra mile to keep you satisfied with your purchase.
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