White glove delivery for a remote CPO purchase!
October 18, 2018
I came across a CPO Cayenne listing at Porsche of Monterey after checking out a few CPO Cayennes in person, locally, at Porsche of Livermore. The price was right, and the color/wheel combo was solid. I e-mailed the dealership around 10PM, not quite knowing how it'd work out (I have 3 toddlers, and I wasn't going to be able to get down to Monterey to test drive/pickup). I received both a text and email from Kelly bright and early the next morning, and everything from that point on was *AMAZING*. Right off the bat, Kelly sent me a picture of the build sheet, a bunch of pictures, and walk-around videos she took specifically for me. She took care to focus on questions I asked about the Cayenne and its condition. I gave the thumbs up, and no time was wasted from there! Docs were FedEx'd to me overnight with a pre-paid return envelope (with a bunch of little "sign here!" stickers already in place). I signed, dropped the return envelope back off at FedEx, and as soon as Kelly saw it was dropped off at FedEx, she had transport scheduled for the next day. Now, to be honest, I was super nervous about all of this. I hadn't seen the car in person, so I could only rely on what she was telling me, and the fact there were so many good reviews on the Monterey dealership itself. We had a lot of back and forth texts as I was roller-coastering through my fears. She was always very responsive, and she assured me it really was as nice as it looked from the pictures and videos. The next day, a huge *covered* trailer pulled in front of my house, and out rolled the Cayenne. it was honestly *nicer* than what I expected from the pictures and videos, and I had a huge smile on my face from it. It was by far the best car buying experience I've ever had (this is number 12 for me), and even though I wasn't buying a brand new Porsche, the entire experience felt like I was, all the way down to the covered trailer used for transport. It has been a few days since it was delivered, and Kelly has *still* been responsive to questions I've had, as well as to random comments of excitement that I've had to share with her. :) She has totally gone above and beyond what I had expected, and definitely has made me feel like a part of the family. I really hope to stay in touch for when the time comes to buy the next one -- this has been really fun! Thank you again Kelly!