A FIRST CLASS AUTO LEASING EXPERIENCE
November 5, 2018
Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and professional service by the various people involved in completing a transaction. From start to finish the transaction was relaxed and very satisfying, and well worth the trip to Lancaster, Pennsylvania. I negotiated my lease with Wray Beinhauer, the Audi Sales Manager, who couldn't have been nicer or more to the point. Wray went out of his way to give me an excellent proposal, “right out of the box” and did everything possible enabling me to complete the transaction, which involved out of state titling, within 24 hours. When I arrived in Lancaster, it was fun and productive to meet with Michael Wanner, the General Manager, who knows everything there is to know about car deals which helps when there are complications which often occur. At the dealership, I spent time with Hernan Diaz-Egg, a Client Advisor with a huge heart and smile, excellent product knowledge, and a dedication to making the transaction perfect. Hernan did everything possible to introduce the car’s various features to me with patience, precision, and very easily understood explanations, and promised to always be available for any questions. When I got in the car to leave, I noticed that the tank was full of gas, a very generous gesture that was never even mentioned to me by anyone. In today’s era of tight pricing and competition, this is a real cost to a dealership, for one car, or across a portfolio of sales, and I found it special that the dealer went to this expense, without even promoting the fact that they had. I left the dealership a few hours after arriving, and just a day after beginning negotiations. The drive back to Connecticut from Lancaster does take a while, but it was really enjoyable, since I was in my new “ride.” The experience with Audi Lancaster personnel and the dealership, was professional and eminently fair and very satisfying.