Fine Service, Expedient and Thorough Responsivenes
by Kraig Nace from Duncannon, PA
June 22, 2017
I worked with Jamie and was very pleased with her responsiveness and consistency. I also enjoyed working directly with the owners/managers of the dealership. There were no high-pressure sales efforts and everyone encountered was very friendly. In the end (after some negotiation), I believe we agreed to a fair deal and, due to our distance from the dealership and time constraints, the staff made a great effort to finalize the deal so we could take our vehicle with us!
Out of the way from Lancaster but worth every mile!
I searched all over and via the Internet and couldn’t find a better deal! Everyone at the dealer was personable and our salesperson Dave was knowledgeable and easy to work with.
I wouldn’t hesitate for an instant to send everyone I know to Sunbury Motor Company.
Very friendly staff, and very clean facility. They helped with the whole process, especially since I bought it out of state. They did everything they could to help me get the car I wanted and then some. Will definitely buy from again
Jeff was a great salesperson to deal with when purchasing our "new" used vehicle! A very smooth process, done within the hour of driving on the lot and driving off! Love our Jeep wrangler!! Thanks again, Fairfield CDJR!!
I was very happy with the buying experience at the dealership. I found the truck on cars.com and purchased the vehicle. Great people to deal with! Drove 351 miles, 6 hours to make the purchase. Worth the drive.
Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
Dealt with Kevin on a new Tacoma ,he never pressured us and the service is great. The Toyota dealership is the cleanest around. We have dealt with other Toyota dealerships in the past but we will come back here again?!
Sales and service department a little disconnected
by Jim from DealerRater.com
December 5, 2018
Salesperson (Travis) was great: friendly, responsive to messages, and right to the point with no unnecessary back and forth on pricing. Easiest and most stress free purchase from a dealer that I've ever had. Service department was the opposite, I was pretty dissatisfied. Impossible to make an appointment within a reasonable amount of time which left me covering the entire cost to fix some minor issues myself that would have otherwise been converted under warranty -- had I been able to get the car in to them to have them work on it in a reasonable amount of time. Lack of after-the-sale service ruined an otherwise positive experience for me at this dealership.
I recently purchased my third Nissan Murano from Blaise Alexander Nissan. Since the car I wanted was not in their inventory, they quickly found and transported that car to their dealership. The sales people have always been very helpful and I know I will get quality service after I buy the vehicle.
I just bought a 2006 Dodge Ram 2500 HD SLT 5.7L Hemi from Boardman Brothers. And I had the best experience I ever had at a car dealership there sales reps. are very helpful and professional. I would have no problem recommending their dealership to anyone they went above and beyond to satisfy my every want and need..........
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