Excellent customer service best car dealer in Rochester I will recommend these car dealer to everyone I walk in and walked out with a car same day they know what they doing the management is very professional
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
I had been shopping online for a vehicle and a friend recommended auction direct. Once I found something I liked, it was a short time between submitting my information and getting a call. The salesman was wonderful. No pressure to buy and wanted to make sure I got what I wanted. It was a fast and easy process. I will continue to buy from auction direct
I bought a Ford from them and they will go one stop further to help.thire customer I will.never go.back to.a big dealer again as long north coast is here thire dad and mom raised thire sons to be honest and fair thanks again Jamie and Jared 9
Best experience my husband and I ever had buying a car. Saw the car online and called to check if it was still available, since we would be coming from Buffalo. James informed us that it was and he would make sure the car was ready for us to inspect and test drive. Loved the car and drove it home that day! Must point out that there was never any pressure to buy the car--totally low-key dealer. James handled all the paperwork that day, a Saturday (i.e., registration, insurance transfer, and found us a great rate on a loan.) James was EXTREMELY helpful the day of the sale as well as after when we were back in Buffalo and had a couple of questions. He went well above and beyond what you would expect from any car salesperson. I would HIGHLY recommend North Coast Auto Brokers to anyone looking for a car--GREAT dealership.
Just leased a 2019 Jeep Cherokee this week! What a present experience, Pete was beyond helpful even driving to another dealership to get the color I wanted. The entire staff was so friendly and helpful. I would highly recommend this dealership and Pete!!!!
Bought new in 2012 from Brandon Taccoe. Came back 2018 bought new again . This time Hoang Levin who went out of his way. Never gave up on me and got me the lowest interest rate possible with payments I can afford . He really fought for me. He really listen to me and was honest about everything. He needs to be promoted . I was not pressured in any way. I would go back again to Hoang Levin every time and recommend him to anyone who is looking for a vehicle. So Fabulous. He really cares about his customers. Fantastic job . I left with a huge smile on my face in my brand new 2018 Jeep Renegade with only 6 miles on it. Xmas came early for me. Much love
I had a great experience at this dealer. They are not pushy at all and let the vehicle sell itself. I had all my questions answered right away. They are very knowledgable and professional. My dealer was Ray Montalvo and he was incredibly helpful during the whole process. I would recommend this dealer to anyone looking to purchase a vehicle.
Great customer service. Joe was very helpful and i would do the rapid oil change again. Its better then making a appointment. He kept me updated on the progress and recomended changing 2 filters and even brought them out to show me. Awesome
I am satisfied with West Herr for their prompt attention to my needs. I am a busy career person and don't like to waste time. They delivered cars the next day; I realized I preferred a different make/model following a test drive. They didn't complain so they delivered a different make/model the next day. After the test drive, I immediately purchased a brand-new car that matched my needs and drove home with this "dream" car that night. Within a few days, my goal was accomplished. The team was professional, honest and caring. I strongly recommend West Herr. I'm happy I made the right decision. Thank you!
did all my work over the phone and when I drove from eastern ny to Canandaigua 230 miles I was greeted professionally and everything was as good or better than was promised over the phone which was a big concern of mine because of past dealer nightmares. I've bought vehicles as far west as Arizona, Oklahoma, South as far as Florida and north Carolina NEVER had a better experience. I'll definitely buy there again. Chris my salesman and Steve in finance were truly a joy to work with they both worked diligentl to meet my needs. GREAT EXPERIENCE !!!!
Five-star place- no stress or overly pushy people. makes car buying easy- Joe Lucarine was informative and made our purchase a fun experience,
I would recommend to friends
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