Great shop and service facility. Your staff is very knowledgeable and courteous always attending to the needs of the customer. The service center is always clean and and very well equipped to handle any problem that may need to be addressed. My service advisor Kevin, always keeps me up to speed on any requested service and always advises me when additionL problems with my vechile are encountered and offers recommendations as needed if repairs or failure of components are necessary. I feel very comfortable with the service I have received at Vaden at Pooler.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
This is the best dealership I have been to. The sales process was fast and easy. They helped me find exactly what i was searching for. Will be back in a few years to trade in for a newer model. Robbie was great, really went out of his way to help me out. Jessie made the deal great and Dana made sure my vehicle was covered.
I recently shopped for a new Jeep Grand Cherokee, and stopped by the Jeep store on Chatham Parkway in Savannah. Wow! what a beautiful store! they had a great selection and my sales person, Tavares was fantastic! Everything was very transparent, and the managers were interested in listening to what I wanted to accomplish. I would highly recommend Tavares, and the Jeep Chrysler Dodge Ram store on Chatham Parkway for your next vehicle!
Carolann went over and beyond her job to help me and my husband find a car. We had to wait a week to put money down and she called me everyday just to say the car was still there! She is also very nice and approachable. Anyone looking to buy a car go to Carolann!
As soon as I walked in the door I was greeted. I told them why I was there and asked what they currently had in stock that met my needs. Very helpful, knowledgeable and fun to work with during the process. You can tell they really care. I will definately do business with them again.
I must say that I was pleasantly surprised with my car buying experience at Stokes Brown Toyota Scion of Beaufort. The sale process went very smoothly in large part due to my sales agent, Kirbee Fields, who was very helpful and stayed calm throughout the entire process....even when I wanted to get a little uptight. I can't say enough about Kirbee and the entire team at this dealership. The atmosphere is great and everyone seems ready to help. I would definitely recommend Stokes Brown Toyota Scion if you're in the market for a vehicle. At Stokes, they make it happen!
We visit to see the black manual Mustang and inquired on newer Mustang that showed up on Stokes Honda North website that had no information on the Transmission . They told us they called Stokes Honda North and that it was not manual. I checked again today on Stokes Honda North website and it is actually a manual. Did they lie or could not get the correct information over the phone?
Patrick was extremely helpful, courteous and he got me in and out in no time.
Great experience because of Patrick!
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