I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
The sales man really was a very nice guy. He help explain the different features between models. We were looking at three different cars at three different lots. he was quick to show us the features we really should be looking for.
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
I traveled over 2 hours to this dealership. I called before I left and asked them to hold a vehicle I wanted. They did. It was very clean, ready to test drive. I bought the car from a very courteous salesman without pressure. He knew all about the car and was very easy to talk to. The paperwork was fast and easy. Overall a GREAT car buying experience. Thank you Tate Auto.
This place was absolutely fantastic. The salespeople there are really kind and very knowledgeable. The finance office really knows their stuff. I worked with Rich the sales guy and Flo in finance and they rock.
We had a leased vehicle from Tate and our lease was up. Received a call from Ricardo Diaz wanting us to come in and discuss our options. Ricardo was very friendly, professional, extremely knowledgeable and overall great to deal with. He gave us all our options clearly on paper and with no pressure let us make our decision. I like that in a salesman…can't stand high pressure salesman! Within a short time we had made the transition from our leased Jeep to our new Jeep without a hitch. Then 7 miles down the highway the tire went flat!?!? Fortunately for us we had purchased the warranty package and with the push of the ASSIST button on the rear view mirror someone was there to change the tire…at no charge to us. The next day we returned to Tate, where we were pleasantly greeted by Keith the Repairs Manager, informing us they were giving us a NEW tire…honestly we were prepared to go to battle for a new tire because we were sure they were going to want to plug the old one. Everyone we dealt with at Tate was a pleasure to meet.
I had to share what an absolute pleasure it was working with sales representative "RICH". After going to Nissan Dealership prior and having owned a Nissan Maxima for 5 years, I was nervous going into the Fair Oaks dealership but knew I wanted a change. Rich helped me find the exact Jeep Cherokee I had been looking for, took his time and really went above and beyond in getting the right price point and payments that were in my budget. I have never had such an incredible dealership experience. I wish everyone could work with someone like him. Thank you for turning my bad day into an amazing day and giving me an incredible overall experience. FIVE STARS. I could not be happier.
I bought a brand new Dodge Grand Caravan from Tate in August of 2015 and the overall process in doing so was easier and swifter than initially anticipated. I use the car for work a lot, and by a lot, I mean on average I put about 5,000 miles a month on it which means that I swing by the service center at least once a month to get the vehicle properly tuned. So far I have not had any issues with anyone there, the customer service representatives have been more than pleased to help and very friendly, especially Thuan who always greets with a smile and doesn't waste any time in aiding you. The mechanics are great too. Each time I pull out of the shop, the car drives like new, as if I had just bought it. In other words I highly recommend their services.
Jamie Montgomery Awesome Sales Representative my experience was more than what I thought it would be, my mind was on a 2008 Jeep Patriot on the lot, however I walk away with a 2014 Jeep Compass to my amazement I was overwhelmed, over joy, over happy and over glad and did I say Awesome, well let me said it again Awesome TEAM!!!!
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
My sales person Frankie Cox was awesome! She helped me with an out of state vehicle purchase and made the whole process run very smooth. I’ll probably be visiting her again soon for another vehicle. The other staff I interacted with were very polite and helpful to someone visiting from another State. Great place to do business!!
Waqas was the incredible sales associate that assisted me today in purchasing my first car. He was so helpful and not pushy at all. After he had tried multiple times on lowering a price with his boss by several thousand dollars I still could not afford the vehicle. I left the dealership. He called me to let me know he had worked out a better price and I came back and bought the vehicle. They make the cars into wonderful condition and my car feels brand new. The next time I need a car I will come here again. All of the workers were so friendly and genuine. You can’t find that at all car dealerships. A very easy purchasing process. Definitely ask for Waqas.
Safford really cared about what was important to us in our new car. They made the process easy and allowed us to walk away feeling that we were treated fairly and got a great deal. We definitely recommend Safford of Warrenton to anyone looking for a new car.
Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't be disappointed. I drove from West Virginia for this purchase and so glad I did. I made alot of friends as well.. 😊😊 Where is the 10 star button.... Jose by far is the best service manager I have ever dealt with in all my vehicle purchases ever they are not around the corner from me. But worth the drive.. I will make it for any service needs in the future.
My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.
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