Outstanding Experience with purchasing a used Pickup
by CCMILLER53 from DealerRater.com
December 5, 2018
What started out as just a check out of a used pickup online turned into an outstanding pleasant process. Dylan McDorman is an informative and will work with you and your family. We look forward to our next dealings.
We recently bought a 2007 Lexus, at Lexus of Milwaukee, and worked with Jerry Lewis and Chris White. They were both fantastic!! We were so impressed with the professional and personable way we were treated. It was a very welcoming atmosphere and a no-pressure environment. All of our questions were patiently answered. We were shown the utmost care and respect throughout the entire process. Chris and Jerry and the Lexus staff made us feel like we were purchasing a brand-new vehicle! We have already recommended them to others and are very much enjoying our new-to-us Lexus!
Let me tell you, I've purchased quite a few vehicles in my lifetime. Hanes Auto made this process seemless. They're very personable, which I love. Great customer service. I was able to get what I needed from them without pressure or "creative" sales tactics. I asked a question, they answered it. The Pacifica was in beautiful condition when I test drove it. Clean and very well represented. Sonya Hanes is just great. It actually took me longer to drive to this dealership than it took to complete the purchase. I highly recommend them and will likely go back and purchase another vehicle. Thanks guys!
They worked hard to keep my business, and succeeded. It was a fairly pleasant experience, except it always takes longer than expected - but I think that is just part of it. Enjoyed being able to look over the vehicle inside - as they pulled it in out of the cold. The sales guy, Duane, was pretty straight forward and friendly. The financial guy had music playing while he went over the paper work, which was distracting the to me. He also said ???it???s not my car??? in a somewhat sarcastic manner when we declined additional coverage. Didn???t seem real customer friendly with the paper signing guy, but Duane was good. Just got my new Trax yesterday, and I really like it!
My experience at Audi Chantilly was terrific. Perusing vehicles online and saw a used one I was interested in online. Enquired about its availablity and got immediate responses from two sales associates. Made an appointment to test drive. Evening before test drive, received email to say vehicle was still available. Upon arrival at dealership, vehicle was sitting outside in front of the showroom (anticipating my test drive!). The dealership is large, expansive and immaculately kept. My sales associate, Mamta, was exemplary. She assured all my needs were met while test driving, getting information about the vehicle, discussing price, final sale and paperwork/documents to be completed. Drove home that evening in an exceptionally clean & well-maintained used Audi A5 Cabriolet. Even gift-boxed spare key and extra key ring...Very classy touch!
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
Frank and Gina are the best at their trade! They are personable, caring, and strive for the best possible experience for their customers! They picked me up at that airport and ensured the car was in tip top shape. I just enjoyed looking at all the other models in their inventory as there were many great deals on their lot! All of the paperwork sailed through in Indiana. Thank you both! I hope to purchase my next vehicle from them!
I???ve had an incredible buying experience with Arrow motors. Shawn was incredibly helpful, patient, and greatest of all; sincere. These are genuinely good people who will go the extra mile not only for a payday, but for your satisfaction.
I recently purchased a used vehicle from Action Automotive. Dave and Chris made the entire process stress free. They are honest, reliable and trustworthy. I would definitely recommend Action Automotive.
Bought a new Beetle. This is my 6th VW and the 4th I've purchased at Patrick's. I love the car! David Balkus knew everything about it, even answered my questions before I could ask them. David the sales manager was a pleasure to deal with as well. Thank you Patrick's, I'll be back.
I know most people don't care about a dealers reviews its always about the price but as for me being a former Sales Mgr at a dealership for 10 yrs i know that reviews do matter it says a lot about whether a dealer cares about its customers or not thats why i traveled almost 2 hrs to Direct Auto team in Canton and driving by many many other dealers along the way. After arriving i was allowed to take the car for a test drive alone which gave me a chance to really get a feel for the car i even pulled over and spent about 20 minutes just looking things over and trying every button and lever to make sure they all worked.After getting back to the dealership i sat with Nick in sales and met Dimitry the Mgr who came over to introduce himself. All can say is the buying experience was great everyone was very friendly and i felt absolutely no pressure what so ever. I left there that day with a great deal and went home with the car i wanted.I would HIGHLY recommend this dealership to anyone! And i hope this review does matter!!!!!
I have known and worked with Dmitry for years. He has always been professional, knowledgeable, fair and honest. Great selection of high quality cars. Will be the most enjoyable car buying experience you've ever had. Always recommend Dmitry and his team to my friends and family.
Done on time, done right - and with a smile. Exceptional service manager, and now with new high quality ownership!
Highly recommend Volvo Palm Springs!
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