Clayton our Service Advisor was outstanding, he provide service above and beyond, we limped in pulling a 38' 16k lb 5th wheel, with an issue related to our turbocharger, he go our truck in for an assessment, told us it would be an hour before the diesel mechanic since he just went to lunch. He had some one take us into town so we could have lunch, upon our return, he told us th necessary part would be in hand the next day, he had found USA place to stay at Stephen F Austin state park. After the mechanic (apologize, I don't remember his name) installed the part, he took it for a test run, didn't like the performance, found that the fuel filter needed to be replace as well as another vacuum hose that was cracked. We have been traveling the USA & Canada for the past 9+ years, we have never had such outstanding customer service. Please pass on our compliment for a job done well above and beyond, the have shown us what they as well as Ryan Ford stand for - Outstanding CS.
2019 Ford F-450 LIMITED Review
It was alot of money, but we get performance!
by James and Brenda from Germantown, TN
April 26, 2019
5
We tow 21K of 5th wheel all over the country and couldn't be happier. Ruby red is the color and it is a great truck.
Absolutely 10stars! The work was done quickly and with expert precision! I drove 25 miles from my home to have my car serviced because they are that good! Don't hesitate to visit this location for any service related issues!
2007 Lincoln Town Car Signature Limited Review
Classic reliable luxury car
by ParkerRanch from Simi Valley, CA
April 21, 2019
5
This car is so comfortable and agile. It’s a rear wheel drive V8 that truly gets 20 mpg! It handles amazing. They just don’t make them like this anymore! These cars traditionally run up to 400,000 miles!
My experience was epic with these gentlemen who worked with me regarding my needs for a new vehicle. Terrance Dixon was the sajesnan who greeted me as I exited my car and initiated professional communication with me asking the necessary questions to see what was required to earn my business. Mr Courtney G. then stepped in and also assisted being a dedicated member of the team. We went through the numbers and the gentlemen were adamant about me taking a vehicle and driving it for the experience over night. I declined, but that spoke volumes of their trust and dedication to gaining my patronage. We decided on a vehicle and it was the general manager; Michael Hartmann, who remembered my after 2-3 years of stepping into DonMcGill initially inquiring about the Tundra. Mr. Hartmann went in and worked with the guys and found the perfect vehicle for me. Spanking brand new Toyota Tundra Texas Édition w/ all of the bells and whistles I needed to carry out my daily functions as an Agriculture Advisor in the Katy ISD district. With the hundreds if deals that Mr. Hartmann works and handles, he was conscientious of what I needed after all if the time had passed since I stepped foot in the showroom. THIS is paramount of Customer Service and what truly attracts customers like myself to new businesses. I come from a die hard, dedicated FORD family .... but the experience with these 3 gentlemen really turned the tide and as they welcomed me to the Don McGill Family, I know I am in the perfect place now. Even though I had my own financing, the gentlemen were respectful of my wishes and did not present any options in any pushy manner. Chris Fernandez was also instrumental in my purchase by providing my documentation via usb drive (classy) as well as went thru options for any future purchases I could possibly have with Toyota!
2014 Chevrolet Spark LS Review
I Currently own it the Chevy Spark
by Francisco from Phoenix, AZ
February 24, 2019
5
Very smooth ride and very attractive exterior. Its a great commuter. Its also great on gas! Cheap to fill up the tank! Really nice car overall
Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn???t know the answer, he would reassure me that he would get me the right answer and not BS around. Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I???m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the ???go to guy??? In this dealer. Thanks Jose!
2018 BMW X2 xDrive28i Review
Best of Everything for the Price! Fine machine
by calbo99 from Sterling,VA
April 17, 2019
5
This car met all my needs that I was looking for in a vehicle for my wife on her B-Day. It was sleek, comfortable, stylish and affordable. The color was exactly a perfect match for what I imagined she would like. The engine delivers everything in its fuel efficient 4 cylinder twin turbo that responds like a 6 cylinder. The cabin is quite which makes the sound system feel like your in a night club if your listening to a great jazz station. I'm truly happy with the vehicle and the wife is loving it! [WINNING :-) ]
I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!!
2017 BMW 430 Gran Coupe i Review
Beautiful Car Looks much more expensive that it is
by MJ from ATL, GA
October 19, 2018
5
I have really enjoyed this car. It is comfortable and handles well. The vehicle is beautiful and looks much more expensive than it actually cost.
A few weeks ago I went to Fort Bend Cars and Trucks. I needed to get a used car to replace my car that was totalled with recent wreck that I had been in. Moses and Bennis were very helpful and patiently answered ALL of my questions, and picked out a car that Moses said would be dependable for me. They made me a really good deal and I have grown to love this car; there have been no problems with the car. Highly recommend these guys.
2009 Volkswagen CC Sport Review
Sport Luxury
by Amerbadas from Norfolk Virginia
February 3, 2019
5
I purchased a used 2009 Volkswagen CC for my wife while I get some much needed maintenance done on our 2001 Monte Carlo SS. Was looking for a Luxury Sport so I did research on this car and found out that in Germany a Coup is determined by size and not by how many doors as in the US. This car comes with a lot of bells and whistles. I tuned up the car with new plugs and coils, easy change. Oil Change and other normal maintenance since there was no record. This carb has power in the acceleration and long drive. Handles very well, not as good as Monte Carlo in tight high speed turns though. Otherwise we’ll built car!
I bought my mini used, it had 43k miles on it. I want to be fair- I paid a ton in repairs on this car but realized our family mechanic of over 20 years was seriously shady. I went on youtube and found a channel called MODMINI. I started doing repairs myself and found that not only was my mini SUPER EASY to work on, if you buy the parts online it is pretty cheap overall. I am NOT a mechanic but I got my mini purring like a kitten for $122. The mini S is fun to drive, responsive, quick and well balanced- solid body too. I was very surprised to find that it handles great on Missouri ice and snow without chains. Great fuel economy. WHAT YOU SHOULD KNOW- original power steering pump WILL fail as will rack and pinion, struts/mounts, bushings- and the original coolant reservoir will rupture (I bought one for $54 and it took less than 10 minutes to replace it). It has been in the creek up over the hood TWICE and still running! Know that you are getting into a project with specific issues- but once they are fixed you are good to go. Not really a car for the family- if you want to roll with more than two people know the back seat offers very little leg room- but it is a rally car not a mini van! Pretty comfortable ride cross country- twice. 1st clutch change at 100k miles.
This sales person is an excellent person has helped me out with my cars and it always has been a great experience he???s friendly takes the time to show you the automobiles with calm he???s just what all sales guys should be like at the dealer if there was more Starz in rating I would give him 100000 starz he???s is awesome excellent customer service and that goes for everybody at dealer they always treat us like family thanks erdwin and see you soon for my daughters car 🙏🏻🙏🏻
2020 Hyundai Palisade SEL Review
I Agree
by Big Fan of Palisade from Birmingham, AL
May 8, 2019
4
I agree with first reviewer about the Palisade. It has a less boxy look than the Kia Telluride but the ride is nice, with not much outside noise. All the safety devices included in the top model make this my choice when the Palisade I ordered finally arrives at the dealer.
Jay Rajput of Fortbend Kia was the only salesman (of six salesman at four differnt Kia dealerships) who was able to identify the Optima package that met my list of requested features within my price range. He was persistent when the others said I was asking the impossible. I really appreciate his ability to research, listen, and think outside the box. He answered all my questions and made sure all my car's technology options were set up to my preference before I left the dealership. His no pressure tactics, big smile, and friendly personality made my hunt for the perfect car easier. Trouble finding what you...see Jay Rajput at Fortbend Kia.
I began the process of looking for a certified pre-owned car in April, and I found exactly what I wanted but ended up passing on it due to personal loan delays. Since Keith knew I wanted a Mazda 6 from 2017 with low mileage and my budget of $20k, he updated me when one came in. He was very helpful and informative throughout the process, answered all my questions, and did not add any pressure to buy it the same day. I ended up buying the car because of the great price and great condition the car was in. I definitely recommend Keith at Jeff Haas to find the exact car you want at the best price!
2018 Mazda MX-5 Miata RF Grand Touring Review
Wonderful. Like a mini Batmobile!!!
by Richard McNutt (Mac) from Olympia, WA
February 26, 2019
5
The trunk latch is atrocious. We had the car less than two weeks and the latch stuck, and had to have a dealer get it opened at a cost of + $160. There should be a recall on the Miata just for the trunk latch. We owned a 1995 Miata (much smaller trunk than the 2016/2019), and it never stuck even though we crammed/slammed it shut. This thing is way too sensitive and a cause of constant worry....
This is a really fun car to drive. The rotary 6 speed engine winds out with a beautiful sports car sound. It corners like no other I've driven and you feel pasted in your bucket seat when you take a corner at speed! Love this car!
My husband and I have purchased five subarus from West Houston Subaru.
The buying process is stress free and customer oriented. The service and repair department is excellent. Yesterday we bought another car, 2017 Outback, from
Vince Ramacca. Vince knows the product and is able to answer any question buyers could possibly ask. He is quite fair and extremely helpful in differentiating qualities among the various models. Vince has a great personality and sense of humor! He really listens to customers and is extremely helpful in guiding them to make informed decisions. Bravo, Vince Ramacca! Job well done!
Very nice salesman. He made things easy. 46/47 would buy from him again. Very polite. Nice hat. I have a nice car now. Thank you🤘🤘🤘
2019 Buick LaCrosse Essence Review
A "John Thomas" automobile!
by A Buick enthusiast. from Jacksonville, Florida
April 21, 2019
5
It's a shame Buick is no longer building this car. It is light years ahead of cars built just six years ago. China will continue to have this model thanks to Buick's popularity there. The closest to this car is the Chevrolet Impala.
Best experience I've had purchasing a vehicle!!!!!
2016 Jeep Patriot Latitude Review
Everything I wanted
by Aging boomer from Pittsburgh, PA
May 4, 2019
4
Always wanted a Jeep so entered the pool by buying a Patriot. Nothing fancy—I.e., basic radio controls—but my goals were utility, maneuverability, reliability and economy, and so far, after 3.5 years, all remains good. Biggest complaint? Interior is all black, which shows up all the dirt and dust a lazy person seems to attract.
I normally only write a review if I had a bad experience but felt it the service I received at WestPoint GMC warranted a comment. When I first arrived very early in the morning for scheduled routine service on my 2016 Buick Regal I was warmly greeted by the Service Manager (Steve Quezada). He offered me a warm cup of hot chocolate (because I am Mormon and don't drink caffeine) and I appreciated his remembering that. After telling him that my car was making a sound that could only be described as sounding like a Moose that had gotten his testicles caught on barb wire (don't ask how I know what that sounds like) and also the car emitting an odd but slightly arousing smell of burnt rubber did he inform me a recent recall with those exact issues and he would have my Regal out with repairs with 45 days. He offered me the use of a new loaner car. I can't say enough about the "Good People" at WestPoint GMC and the excellent job they do!
2009 Buick LaCrosse CX Review
Best Buick Owned to Date
by BuickFan from Richardson, TX
January 8, 2019
4
This car is very reliable. Over the years I have owned several Buicks. This model is very comfortable and great for long trips. I just purchased my next Buick!
I have spent the past ten months not wanting to accept I made a mistake buying a Fiat 500. It looked great but it was to darn small for Houston. Fortunately, I was able to get an outside offer for it, and then I found my next car on Jeff Haas??? website. A beautiful 2015 Mazda 3 hatchback. I love hatchbacks and it had only 15000 miles. I pounced on it almost immediately and set up a test drive the next day with the salesman Mike. The car is amazing and this is my second Mazda. Mazda is probably the most overlooked and under-rated Japanese car company. The Mazda3 is powerful, efficient and stylish as hell. The payment???s are under $300 a month and the dealer maintenance incentives are great. These kind of cars you are going to want to take to the dealer any way. Everybody was very nice and extremely patient and professional.
2018 Mazda MX-5 Miata RF Grand Touring Review
Fun Car to Drive
by JulioJP from San Diego, CA
January 2, 2019
4
This car meets all my needs. It has plenty of legroom in the driver and passenger seats. The seats are very comfortable and the cup holders are well placed. You have control of the radio from the steering wheel and the car has two USB spaces. The trunk has limited space, you can only fit one bag, but that’s understandable for being a small car. If you are a tall person this car might not be for you (I’m 5’08”).
Salesperson was excellent. Purchased a cash car for my son to use at college. Great first car for my son. They are professional, courteous and knowledgeable. I recommend everyone to purchase from Autogreen USA !!
2010 Chevrolet Cobalt LS Review
Cheap on gas, excellent little car
by Wiggie from Hamilton, Ontario, Canada
April 19, 2019
5
This car meets all my needs. I bought it brand new and I am still driving it. Not a single problem. I follow the manual for regular services.
My overall experience was quite well actually, the person I worked with was very kind and hands-on about the date/time I could come in and look at the car and the payment process and which would work best for me and which one wouldn't and if it would be easier to pay in all cash or do a monthly car payment. I was also a little confused over which model of the car was better to go with since one was a newer model but I liked the color on the other 1 better, so I went with the newer model because he/she explained the newer model held a little more gas per mile and had the updated back up camera and g-ps unlike the other model of the car, I could always go to an auto-repair place and get a good paint job in the color I like.
2011 Mercedes-Benz R350 Review
love it & it's NOT a minivan
by hippygirl63 from Belton
October 24, 2017
5
It's a Benz so it delivers as one would expect. The ride is nice and the interior is so flexible with the seating. With 77,000 miles it feels and looks brand new! Love it. Our new traveling car. Let's go on a long trip.
I met the salesman Kimbrough Austin and he was amazing he really showed he cares and really wants to help you everyone there is so friendly and polite and it is a great place buy your car. I recommend you go there and ask for Kimbrough for the best service you can ask for.
2012 Nissan Juke SV Review
Test drive
by Deb123 from Chicago, IL
March 26, 2019
5
I took this car for a test drive, fell in love and bought it. I love the sporty look and feel and it handles way better than my old Buick. Loved it so much I ended up buying it - sold!
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