The way car experience should be.
Outstanding customer service provided by Sales Consultant named Hassan.
Will definitely recommend Hassan at this dealership for friends, families and associates. Kudos!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
While working with Mr. Bouchard, an amazing, albeit almost unheard of thing transpired... Initially, WE decided maybe it was not the most opportune time for me to purchase a new vehicle and there was absolutely no pressure from Ron. For this reason, when I felt the time was right, I reached back out to him. It was my first time leasing a vehicle; however, he and Sandra Snyder (in Finance) handled me with kitten gloves... even with it being late in the evening and I was their last client, I never felt rushed. They answered all my questions and went above and beyond to make sure I was well informed to make the best financial decisions. If you're looking for a great buying experience with awesome people who will put your mind at ease from start to finish, go to Ron and Sandra!!
From our first call to Universal everything ran so smoothly. Peter was exceptional and really helped us through the process. They treat you like family and everyone is really knowledgeable and upbeat. Even the financing process was a breeze. We loved the car we purchased and would definitely buy another car from them.
It's been a long time since I have purchased a SUV and Sean made it very easy without a lot of wasted time. After the sale I was stuck with my old car and my new used SUV so they provided me with a driver to get my car back home. The service was great from beginning to end. I'm sure I will keep in touch.
I've really been looking for a reasonable, attractive,working car. This dealer is top notch. Emailed company and Sean answered all my questions, and offered information that helped my decision making process. The website is great. Vehicles pictured perfectly. Glad I found online, and will keep checking the new inventory that they post.
I have never had a vehicle purchase quite like this.
No gimmicks, or additional undisclosed fees. Everyone at the dealership were extremely helpful, professional and genuinely concerned about my customer experience. It took all of one and a half hours to test drive, execute my paperwork, get insurance and drive off the lot. They now have a customer for life and l will refer any person who wants not only reasonably priced luxury vehicles but excellent customer service as well. Thanks for making my car buying experience a pleasurable one! P.S. of anyone believes the reviews on this site are fabricated or inflated, visit for yourself so that you can then write a review such as this!
This is not a fancy dealership but what you get instead of a fancy lounge and leather chairs is a great price. I would recommend these guys to anyone in the market for a used car. This was such a better buying experience than the Lexus we bought a week earlier. Highly recommend!
We searched the National Capital Region for the right vehicle at almost every Mercedes dealership in the area. This dealership not only found us what we were looking for but also gave great customer service, made sure every feature we wanted was included and made the deal exactly what we were looking for. We will definitely be bringing our business back. A high class experience, but down to earth. We are so happy about our purchase.
I initially spoke to Amir and I was very impressed. I am in the automotive business and I advised him I did not want to go through the sales pitch! He was very honest and willing to work with me. My financing took a few extra days, and there were MANY buyers on my car. I must say SEAN was eagered to sell but held onto my car until I got it all straight...........Car was very clean!! I will continue to do business with them. GREAT GUYS TO WORK WITH
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