Loving KIA of Cleveland
November 5, 2018
I have purchased several vehicles in my life from dealers and by far KIA of Cleveland is the best! I am a single female and have had awful experiences with other local dealers treating me as though I am unintelligent or unworthy of their time. Not the case at KIA of Cleveland, I had spoken to Brad earlier in the week and had looked at a few models, he told me about the warranties and said if I couldn't find what I wanted on the lot they could find it at another dealership and bring it in. Two days later I was in for a test drive and Brad was busy with another customer. Instead of making me wait the sales manager Jamie offered to have another sales rep assist me, assuring me that Brad would get credit for the sale. That's when Shelia took me for my test drive. The 2017 Sportage was the one for me. Shelia helped me find the model I wanted with the options I desired. Shelia is very knowledgeable and treated as though she'd know me for years. It took some time to see Brandon in finance but that was understandable it was the end of the month and they were making (to quote Ashley) "crazy deals". They were apologetic for my wait and offer beverages but this wasn't my first car purchase and I had planned on being there a while. Brandon in finance was knowledgeable and speedy. He has it together. He offer me gap insurance, a maintenance plan, extended warranty etc. but he did not pressure me and answered all my questions. Once the paperwork was done Shelia took me out to my new car and showed me how things work by now this was after closing but she didn't rush me out the door. The next day I took my title in for my trade in, Shelia and Jamie met me at the door. I priced a few extras for my Sportage and met the service manager Jake. I was so happy to see Jake I have know him for years and know that he is trustworthy and honest. I will have no problems having my car serviced at KIA of Cleveland because Jake will make sure I only get what I need and not what isn't necessary. Everyone at KIA of Cleveland was exceptional and made this car buying experience the best ever! No more going to Knoxville for me. I'll stay with KIA of Cleveland.