Disappointed this time around
October 17, 2018
I brought my ‘09 Fit to Rahal for warranty work when we moved to Central Pa about 9 years ago. They did a superb job of completing the work properly and on time. I went on to purchase 2 Accords from them and 2 Camrys from their Toyota store across the Pike. My service experiences were excellent. So when it came time to consider a new vehicle, I wanted to buy from Rahal Honda. I contacted them through their website and arranged a test drive of a new CR-V. Although they didn’t have the color I wanted, I was assured they could get whatever I did want. I was greeted by Ben who introduced me to John Roderick. Mr. Roderick didn’t seem particularly enthused to show me the vehicle and as we left the lot for a test drive, he was yelling out the window to another sales person about a previous customer. This felt very wrong as it made me wonder if Mr. Roderick made derogatory comments about all the customers and whether he’d talk about me after I left. Anyway, Mr. Roderick didn’t provide a demonstration of all of the features of the car. Most of what I learned was in response to questions I asked rather than a demonstration of the features. When we returned to the showroom, it seemed to take a very, very long time to arrive at a trade value on my car; this seemed odd as I was the only person looking at a new vehicle. In addition, my trade was a 2018 Subaru with just under 10,000 miles. In other words, there didn’t seem to be much to carefully consider as there wasn’t any unusual or excessive wear on my trade to factor into the trade value. The process took so long, I went through the main showroom, the used car showroom next door and ended up outside looking over the vehicle I’d already driven in greater detail. As I was checking out the CR-V, Mr. Roderick opened the showroom door and yelled out that “he was ready” for me. I felt like a dog being called for supper not a potential customer looking to purchase my next vehicle. The numbers provided a starting point for me to consider what I wanted to offer for the CR-V. The following week, Mr. Roderick got back to me to see what I was thinking. On Tuesday, I sent him an offer via email about what I was willing to pay. My offer was optimistic, however, I did expect to hear back from him no later than the next day. 2 days later, he came back with his best offer via email. I’d already contacted another dealer, however, that had a variety of CR-Vs in various colors. I’d decided to make an offer on one of those vehicles instead. The numbers I was provided by Mr. Roderick helped me to arrive at an aggressive offer but one which was realistic as I drive home in the new CR-V that day. My previous experiences with Rahal were very positive and I expected a lot better than I got this time around. I hope when I am ready to purchase my next vehicle, Rahal does a better job of selling the car. I am likely to return to Rahal for service as I trust them to do a great job completed on time but this experience left a very disappointed, bitter taste.