My experience with Rick Case Dearlership was terrific, The space inside is designed for customers and their families and friends to be comfortable while car buying is going on. There is a great coffee and tea machine (free) and adequate snack machines is you are hungry and a large are with comfy chairs where you can watch a large screen TV. I worked with Joses Tavarez who from start to finish, never skipped a beat in providing great customer satisfaction. He was knowledgeable, patient and we drove 3 Tuscons with Jose explaining each one. I told him safety was my number concern since I had been in three separate accidents with an old Toyota Avalon I had been driving since I moved to Florida in 12/16. I wanted a heavy car with safety record.He answered every question I had. Jose had a Tuscon so he really knew that car inside and out. He tried to meet my needs 100 percent. I said I wanted a black car, everyone was trying to talk me into a white car. But Jose said" you need to get everything you want in a car." Jose went that extra mile for ,me.
Went in for routine maintenance on my 2013 Toyota Tundra and purposefully asked for Daniel Webb who had helped me in the past with a new battery that my car needed. He is an excellent service adviser, knowledgeable, and honest (yes... honest) in all aspects pertaining to service. Thank much very much Danny for helping me in a timely manner.
2019 Tesla Model 3 Mid Range Review
Great car poor customer service
by Nano1966 from Florida
May 12, 2019
5
My model 3 is excellent it feels like a reliable car
But Tesla customer service from sales to finance needs to be more trained in company polices out of 10 questions 7 they didn’t have an answer I bought my car with tons of unanswered questions
This Is very sad
I hope Elon Musk will fix this issues
Excellent service, beautiful cars and really good prices compare with others cars dealers. Ferris helped us to get the car that we wanted !
very pkeased with the courtecy and one on one deal.
2019 Tesla Model 3 Review
So much more than a car
by Antrey from El Paso TX
May 8, 2019
5
The Tesla Model 3 is truly a revolution. I had read everything I could find on the Model 3 prior to purchase and it still exceeded my expectations. Commuting, long road trips across Texas on autopilot, spirited rides on curvy country roads, the Model 3 handles all situations impressively. Tesla is even talking about offering a tow package and I will likely set up my Model 3 to do light towing. The acceleration, braking, and handling performance is incredible. Front seat comfort is the best of any sedan I have sat in. Vegan leather seating surfaces are super soft, look amazing in white, and are very stain resistant and easy to maintain. The tech, infotainment, and App functionality are unmatched. Over the air updates keep the car feeling fresh, new, and exciting. Updates provide major functionality and performance improvements. Other automakers need to copy Tesla or be left in the dust.
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