Ozzy was prompt, attentive and knowledgeable about the cars. He listened to my thoughts and helped me pick out a car that I am very happy with. When I call the dealership with questions he is always responsive. I decided I want a red Prius. A couple of days later he contacted me to say they were having difficulty locating a red one, would I like silver? I said no, I'd like a red one. He said OK, and 3 days later he called to tell me my red one was being prepped to be ready the next day. Good service. Thank you. Finance department was fine but I wasn't crazy about the way the extended warrantee was presented--it allowed me no time to examine the detail of a nearly $4000 purchase. Take it or leave it is not my way of purchasing anything. After I raised this objection I was told I may cancel within 30 days. A little better,a little late, and it cost me $70 to make my decision. My only negative to this experience.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Let me start with one word that Route 22 Honda are customer-centric dealership and they do their best to keep the process transparent, friendly and appreciative. The time I visited this dealership, I had almost gone through 3-4 others with considerable deals. I had pleasure working with "Jean Shim", who was absolutely amazing. I want to thank her for all her efforts she put into getting the perfect car I wanted. I never felt rushed, rather than always asked to satisfy myself before making the final decision. I must say this, She is a great asset to the company.
I would also like to thank Freddy Agosto for finalizing the deal price. Without him, it would have never done. Remila was also nice throughout the paperwork.
I will definitely be back for my future purchase from Jean. Thank You Route 22 Honda. You are a team of fantastic people.
Ana was amazing. She was very helpful and knowledgeable. She answered all my questions with kindness and professionalism. I really recommend her. Her customer service was very good. I'm very happy with her service.
Traded my leased 2017 Mitsubishi Lancer for the amazing 2018 Mitsubishi Eclipse. This is my second time doing business with this dealership and the experience is better than before. Stephanny Perez was quick and efficient. She helped us through all the process and taught us how to navigate the vehicle. Best experience ever. I recommend this dealership.
I just bought a 2017 Countryman for a steal. A friend from Jersey sent me a link to their website. I couldn’t believe it. The Countryman I have been looking for was there and on a big sale. I flew in from Dayton, Ohio just for this MINI. I can’t say enough about these guys. They even picked me up from the airport. No need to Uber. Thanks again!! Sending Ohio Love.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I AM VERY GLADE THAT I WENT TO WESTBURY TOYOTA FOR MY HIGHLANDER LEASE AND I AM VERY HAPPY WITH MY EXPIRENCE WITH MR. MOHAMMAD AND MR. ANTHONEY FOR GIVING ME A VERY GOOD DEAL AND I AM ALREDY SENDING THEM MY FRIEND FOR ANOTHER CAR. THANK YOU WESTBURY TOYOTA AND SEE YOU IN THREE YEARS.
I had a technical issue with car. Called, made an appointment and had the issue resolved. The service personnel was very courteous, professional and efficient. This is my 2nd car from Sansone and I look forward to doing business with them in the future.
Walter helped me with choosing my leased vehicle. Over the course of 2 weeks he has shown courtesy, professionalism, thoroughness and exceptional follow through. I am very happy with my Rav4 thanks to Walter and Jay.
I needed to trade in my Mercedes Benz car for a bigger vehicle that could fit my grandmother's wheel chair. JP helped me find a nice vehicle that drives very well. My grandmother really loves the vehicle both inside and outside. I'm also better able to assist my friends and family who are currently moving, because I have more than enough room for them and their belongings.
Thank you Jp. And thank you to everyone else at Prestige for all of your help as well. I love how everyone at Prestige Auto Group works as a team for the benefit of their customers! All the best!
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