unbelievable buying experience - excellent
November 5, 2018
I am a very price-value driven shopper, and have rarely been pleased with the automotive sales process. My experience with Ralph Hayes Toyota was different that most of my prior experiences. I purchased a new 2016 Highlander XLE through salesman Billy Thomason. I consider myself a very demanding customer - yet Billy exceeded my expectations for service, attitude, and willingness to go above and beyond. He was a pleasure to deal with - several test drives, price negotiations, financial closing, through the delivery of the vehicle. Straight talker, no surprises! I will definitely work with Billy and Ralph Hayes for my next Toyota.