A Perfect Buying Experience
November 6, 2018
After having a less than positive experience with another Toyota dealer in the area, I decided to return to DCH Wappinger Falls Toyota where I had good experiences purchasing two past cars. I specifically requested Anthony based on Dealer Rater feedback as well as my curiosity about how a salesperson becomes so well rated. As it turns out, Anthony did not give us a good experience.....he gave us a GREAT experience! Aside from being knowledgeable and friendly, which I expect from solid salespeople, Anthony has a certain Adaptability, Creativity, and Empathy (necessary to 'ACE' a deal) that I found absolutely refreshing. He learned all my priorities in buying a 2017 Highlander and worked towards satisfying each one. There was not even a hint of high pressure or salesman sleaze---just honesty and all the facts. We settled on good deals for my new car and my trade-in with the enlightened support of his sales manager, Pinkal Patel. (Who is also a class act!) I left with a great car, and inspiring experiences with Anthony, Pinkal, and Jason (the Finance Manager). I will never stray from DCH Wappinger Falls again. These people actually give car dealerships a good name!!!