Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I purchased a SUV from the dealer. My experience was very good. Ms. Delicio Mayo ensured that I stayed abreast of the buying process from the beginning to the end. Great job Ms. Mayo. I greatly appreciate all you do. The other staff members were nice and polite.
Ridgeline service visit. Service Advisor, Eric Singleton, was outstanding beginning with his initial phone call to me to confirm coupon discount to the service visit. Professional, courteous, knowledgeable. Experience could not have been better! Thanks HHH and Eric Singleton!
This is the 2nd car I’ve purchased from them my first sales associate was Richard 3 months ago my rav4 was totaled in a wreck so now i got a 2015 Sienna with the help of Alex who is The ABSOLUTE best he helped with everything and made my shopping experience a good one definitely recommend shopping here every one is nice and they have really good pound cake
I bought a 2918 RAV4 on 11-21-17. My salesman (Richard) was great along with everyone else except the Closing Manager - Glenn. He was extremely pushy and high pressure. My wife and I were both very disappointed. He would not accept no for an answer. I almost backed out of the entire purchase as a result. Just thought you should know.
It is very obvious that the main goal of this dealership is to get you to buy a car and after that they no longer care. My first complaint was when I took my car in for a complementary car was (the car was purchased new) and they washed the car but the car was not vacuumed on the inside. Ok fine, I felt as though that should have been included- but I did not make a big deal of it. It is now three months later and we were just informed by our bank that the dealership sent the WRONG vin number to the bank, now I have to refinance my car because of a mistake that should not have happened with such a large purchase. If I could go back in time I definitely would not have purchased my first car through them. This may be just another purchase to them, but this is something I will have to big purchase for me that I will pay on for some time. I am very dissapointed with the whole experience.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I would like to thank Chris Brown and the entire team at Stokes Brown Toyota of Hilton Head. They really made my new car purchase a great experience. Chris Brown worked hard from start to finish. If you are looking for a great deal this is the place to go. Ask for Chris Brown.
We bought a 2018 CRV on Black Friday from Ricardo Villagas. Ricardo's calm, no-pressure professionalism, kindness, and product knowledge made the experience wonderful. We could not be happier with our new car and Grainger Honda.
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