My son found his dream car on cars.com and showed us all the info about it. We went to the store and were treated very well. Our credit was not the best so it took a while. We left happy and my son even happier. Thanks.
I would definitely recommend this dealership to anyone who wants to purchase a used car!! Customer service is top of the life, the salesman Rafael was very professional and really helped me pick the perfect car for me.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
This is a very professional and well qualified place, They were extremely friendly and professional. I've got Maserati Levante and it has it all, looks, performance and comfort. The growl of the engine puts a smirk on your face that will make you take the long way home. I highly recommend this place to anyone, you will be satisfied and will continue to do business with them.
My car said it was time for oil so I came down to Bakersfield Acura. Luis was quick to greet me at the service area and see what I needed. He was very friendly and provided updates on my car and provided an overall estimated time for the work to be done. I???ve had my TLX for almost a year now. While waiting for my car, my salesman Mario, checked in with me and took some time to chat since we ran into eachother in the showroom.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I'm 75 years old and have dealt with numerous Dealer's over the years. BMW of Bakersfield was exceptional. It was by far the the most pleasant experience I'VE ever had with an Auto dealership. From my Client Advisor, Mohsen Vaziri, who found exactly what I was looking for and followed through with every detail of the the transaction, to Thristen who was so patient with the old fart in explaining all the computer workings of my vehicle. Also to Parts Dept. Jesse Clemente, who took the time to locate the missing wheel lock key. And to Mgrs.Mike Rial and Cherif Guirguis who both spent time talking with me to make sure everything was going smoothly. The total experience was an absolute pleasure. I not only got a terrific vehicle I also felt like I made some good friends. Thank you so much, Robert (Mick) Pratt
This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
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