There when we needed them
November 6, 2018
I drive by Giguere Auto every day I go to work and the inventory has always impressed me. My wife and I were not in the market for a different vehicle, until the old one died. We were in a bind and needed something fast. We stopped in and were greeted by Bob. We knew right away that we were going to be treated right. We already had an idea of what we wanted, and we were not pushed into something we didn't want. We showed up on the Friday before Christmas at about 2:30. I'm sure everyone wanted to get out of there, but Jeff and Tara worked to make sure things were done right, not rushed to just get us out of there. By the way, thanks again for the coffee! The deal was made, the paperwork was signed and we were able to drive away at a reasonable hour with our new vehicle. At the time, we didn't know there was anything wrong with the car. We later found that the windshield wipers were not the ones made for the vehicle, and they were not even properly attached. I called Jeff, and that night we had new, high quality wipers for the car. After putting them on, it became clear that there was a small crack in the windshield, right in the driver's line of sight. It was a problem. I called Jeff again and he made sure that the local glass company came to my work to fix it. Unfortunately, it was not a repairable crack. Another phone call to Jeff, and he told me that I could take the car to the glass company for a new windshield. No questions asked, no complaints, just go get a new windshield. It was amazing to me that the problems we had were handled so quickly and professionally. We didn't have to fight for the right thing, it was just taken care of, the way it should be. To be completely honest, I had reached out on social media asking my friends for advice on Giguere, and the reviews were less than glowing. But, even knowing the bind we were in, Jeff and Tara didn't take advantage of the situation. We bought a $10,000 used car, but they treated us exactly the same as if we had been purchasing a $50,000 brand-new car. We had low expectations going into this experience, but the entire staff at Giguere changed our minds. They were friendly, honest and made sure that we were informed about all of our options during the buying process, whether it was for our benefit or theirs. I would unequivocally recommend Giguere for anyone that needs a quality used vehicle at a fair price. Tara made sure that the paperwork was in order and Jeff made sure the car was taken care of. Regardless of what people have told me, we had a great experience buying from Giguere, and I will certainly give them my business when it comes time to buy again. I would encourage anyone to consider them without reservation. Thank you again to Bob, Tara and Jeff for taking care of us when we needed it. You are a credit to the used car industry.