Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 5, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
I had a great car buying experience at BMVW. The selection of electric cars is unparalleled with any other dealership. We were allowed to take the car home for a try out over the weekend, which was very comforting. The price stated never moved. We are happy with our Kia Soul EV+ that still has 2 years of factory warranty left.
Went in to service for a oil change and, to have air put into my tire. Asked about a wash and vacum outcar . The service was carried out as requested. This service I received was very good. I will be back.
I purchased a 2012 Toyota Tacoma from Tim about two weeks ago. It was the most pleasant purchase ever. No hassle, very straightforward about everything. I would definitely recommend This dealership. Awesome!
My wife and I decided to purchase a new car. We looked at...
by Larry Davis from DealerRater.com
May 11, 2018
My wife and I decided to purchase a new car. We looked at the Honda accord the Nissan Maxima and the Toyota Camry. We decided to purchase the Camry XLE. The customer service provided to us by Ronald Steele and Gregory Johnson was BY FAR THE BEST we have encountered in our search in the Atlanta Area for a new vehicle. The entire atmosphere was very professional and pleasant inside the dealership. It was a great car buying experience. I have already recommended Toyota of Union City to one of my co-workers. We are VERY HAPPY with our new Camry and we look forward to doing more business with you all in the future. Keep up the good work. Sincerely Larry and Marcia Davis
My Passat wouldn't start. After getting wrong info from a parts store we took it to Heritage VW in Union City. They diagnosed it, replaced the battery, and it was ready before 2pm on a Friday. They even washed and vacuumed it. A recall was also done & all under warranty. My only problem was the distance from my home to the dealership is quite a ways.
I went to the Heritage for a price comparison and was blown away by the customer service I received from Dee needless to say I bought an Eos the same day because of the excellent salesmanship and willingness to assist and show all options. I am a slow shopper but Dee did not mind even though it took me 8 hours to choose Thanks Dee you are the best sales person I have met in many years. I wish you continued success!!!!!
Came in for service on my 2006 Passat. I didn’t have an appointment and was treated with excellent customer service Bryant was and is always . Met with MsTonya and she was such a blessing and a delight to work with she’s so positive when I didn’t think I could get a new vehicle it happened It was a blessing for her to be there today My angel sent byGodher personally was a real blessing and her being so confident . I have a2018 Tiguan SE ❤️
Quinton was easy to work with and is a nice guy. The management won't haggle over prices because they are priced competitively for the most part. However, watch if you think that a price is too high as they will often adjust prices almost weekly so the price they wont budge on Saturday can drop by Monday kind of a thing (at least that was my experience watching their used cars). I bought a certified used sportswagen from them recently, will update if have anything else to add.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.