Above and Beyond!
November 6, 2018
Due to unforeseen circumstances, my Wife and I were on an extremely time sensitive search for a very specific vehicle: a new(er) Blizzard Pearl White Toyota Prius. As it turned out, Volkswagen of Rochester had the exact car that we were in search of.
On a Wednesday afternoon, we called to verify that it was still available, and ventured down from Maine. We arrived at the dealership roughly 30 minutes before they were scheduled to close. Even with our late arrival, we were not made to feel rushed at any point in the process. Chet Yung was the Representative that we worked with, and he was beyond helpful, from start to finish, and addressed every question/concern that we had; even though it was now 30 minutes past the time he was scheduled to leave for the evening. Keep in mind, this was not even a Volkswagen vehicle!
Due to the late hour, financing was not available until the following day, so we placed a deposit and returned to Maine. Given that my Wife and I work completely opposite schedules, and we were currently down to a single vehicle, getting back down to Rochester proved to be near impossible. Two weeks went by, during which Chet maintained regular communication with me and assured me that we would make it happen soon. To make a long story short, Chet ended up going so far above and beyond any customer service that I have ever experienced; and I don't mean in the auto industry...I mean in any industry; ever. He arranged to have a fellow associate, Scot Kinville, follow him to our home in Maine on a Saturday, so that he could hand deliver our new Prius to our front door. My Wife works 7p-7a as a Nurse, so she was sleeping during this delivery. I signed my portion of the paperwork on the hood of the car, and was able to run upstairs and have her sign hers while barely waking her.
I am still baffled, not only by the easy and fair purchase of our new vehicle, but even more by the way that Chet and Volkswagen of Rochester completely shattered my expectations of the car buying experience. Purchasing a vehicle from a dealership can often be a fairly unpleasant experience; this was the exact opposite.
Thank you Chet, Scot, and Volkswagen of Rochester for making us 110% satisfied customers. I will never forget this experience, and plan to share it with anyone considering a vehicle purchase.