Volkswagen for Sale in Southfield, MI

Just outstanding.... In my search for a '17 I have contacted and/or talked to dozens of Porsche Authorized Dealers. A few didn't reply, most were only interested in how much I would pay for their car, and a few were really interested in earning my business. The Sales Advisor at Germain (Ann Arbor) Porsche who answered my inquiry was Jay Douglas--I asked him a dozen questions over 4 or 5 email inquiries and each and every time his reply was almost instant, always thorough, and his replies never made me feel like I was imposing on his time. I like that. Over the next day or so we locked down all the details (including an outstanding discount AND the agreed upon value my 57,000-mile Trade-In.) Then the next morning on just a hand-shake via email, I felt confident enough to drive the 4-plus hours (Chicago to Ann Arbor.) When I got there Jay transacted the deal exactly as agreed--no surprises and no disappointments. Jay had the car set up as much as he could before I arrived, and as soon as I said "looks great," he transferred all my items (plates, iPass, etc) from my old car, paired my phone, and installed and turned on the Porsche Car Connect App for me. The Finance Director wasn't pushy, and that process was quick too. Less than 90 minutes after arriving, I was driving my new Porsche back home to Chicago--it was a lot more fun than driving there :) Girls / Guys if you want to buy a Porsche, give Jay at Germain (Ann Arbor) Porsche a try...I've no doubt you will be very happy.

Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.

Excellent; 5? Customer Serv; Very Fair Prices; Was greeted immediately by Craig Blaney at FELDMAN. He Showed me what I wanted. After the test drive I was dissapointed in the design of the truck Ford F150 $17,900. Craig informed me he had another truck that was exactly what I was talking about, but it was alittle more $. Would I be interested in taking a look? I said ok. I had a few small concerns about the truck Ford F150 $23,900. Craig informed me, that anything that I felt needed to be addressed, would be. Guess What!! I returned with my husband and we purchased that truck. AND a 2012 300! They worked on the price and interest. EXCELLENCE, EXCELLENCE. Now my Friend and Aunt (from Lake MI) are going to purchase vehicles from Craig. The GM is Craigs brother. They have been working together for 20yrs!! Every single salesman in FELDMAN was warm n friendly, great eye contact. I returned the next day with my proof of insurance and was again Greeted by all the salesmen with a Big warm and friendly smile. I plan on dropping in there periodically just to say hello. EXCEPTIONAL EVERYTHING! PRICES; PEOPLE; ATMOSPHERE!!! Read to see what happened 3-4wks prior to finding FELDMAN AUTOMOTIVE. I went to 1) Szott on 59; Rude; had to go find salesman; sitting at desk. Szott, Treated me like I was homeless. I had to ask for the used car GM, who smelled like he had been drinking. It was 5pm. I did pull up in a 1999 Expedition, from VA very good condition with my friend (the same one who is now buying from FELDMAN). And Szott had the truck I test drove, marked the wrong price and was agry at me about that. 2) Suburban Ford of Waterford; I told them how much I wanted to spend, they ask me to come look at a vehicle more $. I did, then the salesman was upset when I said. Beautiful vehicle, but I still Don't want to spend that much. (3) LaFontaine Cadillac Buick GMC Highland; Friendly; but then became very pushy to close the deal??? Slipping in a pile of transmission oil on the show room floor didn't help either. And vehicles where WAY over priced kbb priced.

The entire staff is professional and courteous. They answered all my questions with no pressure . The dreaded paperwork was thorough yet efficient. They didn't disappear after the sale either and are still following up to make sure I don't have any questions or issues!

One of my tires on my 2018 Trax sustained tire damage, I called Jayson McGuire (Assistant Service Manager) at 11;00AM that same day.He was able to get the tire I needed delivered to the dealership that day and had the new tire on my vehicle by 3:00PM that day and I was on my way. Fox Chevrolet and Jayson McGuire outstanding service!

I'm on my fourth Z. I love them like I love my own kids. I live to drive. I stalk NISMO and GTR's on the track. I joined a rally team. I can't wait to alter my exhaust and boost the engine. I'd like to sport the Suburban logo around town on my car with a creative wrap. Z's are still a design work in process; they have issues from time to time. We Z people understand this and relish the opportunity to figure it out with our dealership service partners. I'm beyond fortunate. Dave gets it. He's direct, he's honest and he goes the extra mile. Not only does he follow up on parts and tire plugs religiously, but he fits in in the service day at the request of the client. This is so rare, I brag about to my "buy only American" friends who give me grief about buying an import in this Detroit suburb. The most experienced mechanic in this dealership has worked on all my cars. I wouldn't have it any other way. When I needed a new clutch (for $3500) on no notice and without warranty (still had 1000 miles left to go) available, I was not happy. We came to an agreement and Dave shepherded the transaction through and got me the service points I deserved. I would rather have split the cost with Nissan (the car had stayed outside in snow long before I bought it new and I think may have been predisposed to problems), but they didn't have control of that decision. I understoood and believed because unlike other service departments we all know exist in The Hall of Shame, this one is different. There is clearly a lot of turnover in staff, but Dave is a coolheaded professional with a sense of grace and humor under pressure. The staff respect him and it shows. Please formally commend Dave and the staff who always support me when my tire sensors overreact and I stop by for popcorn and a chat with Laith. I'm a consumer advocate and Chairman of a local municipal board. I deal with complaints from cable subscribers, arguably the worst customer service on earth, every week. I'd love the opportunity to work for the Suburban Collection in a Client Confidence Support Role. Don't have that fit yet...let's do it together!

5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous.

I went to LaFontaine only after Vyletel VW refused to repair my 2016 Touareg, after a trim piece had fallen off, a month after my purchase. LaFontaine made the repair and treated me just as if I had purchased the vehicle from them. Obviously, any and all further maintenance and purchases will be preformed at LaFontaine, even though it is a bit further from my house.

My initial reason for coming in was to service my vehicle due to the warranty and age of the vehicle it expired so I talked with a sales rep who was very patient and got me to trade in my 2007 Chrysler Sebring for a 2014 Ford Fusion and transferred my security deposit from my last vehicle not to mention they fed me pizza while I waited. I appreciate their knowledge and expertise to say the least but I am happy with my NEW car!!!! Go see Roland he is a great personality!!!!

Overall everything was excellent. Allen Teuscher (Service Advisor) was extremely helpful in helping to address the service problem with my Chrysler 300 which got fixed, and I am quite pleased. I received wonderful service and would recommend Mike Richl's Chrysler to anyone.

Serra, you rock! My salesman and others were so polite and helpful. Jeff Prall knocked himself out to get me the best lease and make sure I was comfortable and happy. I have leased and purchased a lot of vehicles in my life, and I have never been treated so well as I have at Serra. This was my second lease from Serra, and I will definitely return for a third.

Turned in my 2015 Buick Verano for a 2018 Subaru Impreza Sport and I'm officially in love! I'm the first person in my family to have a Subaru and they all should be jealous because this car is awesome. BIG THANKS to Alex S. for talking me into the upgraded model with sunroof, sound system and coincidentally a remote starter (MAJOR SELLING POINT!) This was definitely a quick and painless process, sans the pushy salesman quirk. Alex was also able to withstand my father's humor and interrogation process...commendable in and of itself. Jokes aside, Sellers has been so great to my family and I over the years. I couldn't be happier. #Subie

I contacted this dealer even though they were 5+ hours away after local dealers ignored, were super slow to respond, or didn't pay attention to questions on my internet request. Within 5 minutes of contacting Lakeside, I had a call and an email from David LLewellyn, who had read my "lead" and answered my specific questions. He was the first sales person to do so and I wanted to do business with him. He was also eager to help with my trade from a distance, another part of the transaction other dealers were reluctant to do. We worked out the deal ahead of time, and he was good at letting me know everything I needed to in order to buy a car in a different State. He was also very clear about all the figures and sent the extra details I was curious about. When I arrived at the dealer to close my new car cleaned and ready to go. They were well prepared, and if I'd been in a hurry I could have easily been in/out in less than an hour. David Holder was my finance guy, and I found him to be very friendly, not pushy, and he too was well prepared. Every part of the transaction was exactly as presented before my journey to Detroit. Other employees also seemed so friendly. There were a couple other sales guys on the floor who had a smile and were easy to talk to. The place has a nice family-like atmosphere. I was willing to get up at 3:30 am and do an 11 hour round trip because of the service these guys provided. If I lease another Alpha Romeo in 2 years I will not hesitate to do it again.

We walked into Germain VW of Ann Arbor to look at Touregs and Tiguans on a busy Saturday without an appointment. Heather greeted us, finished with another customer, and immediately went about making us a priority. My husband and I are both young professionals and we needed to replaced my daily driver. At a few other dealerships in the area, we weren't taken as serious buyers--much to our frustration. Heather was not pompous or rude--she was delightful! Heather took the time to listen to our needs, even when some were rather specific or odd. We ended up test driving 3 vehicles, 2 VW's and an Audi. We loved the new 2017 VW Alltrack and felt like Heather really listened to our needs and help us choose the best vehicle. At no point did we feel like Heather was pushy or trying to sell us something we didn't need. She simply gave us a great amount of practical information and let us make our decision. She was incredibly knowledgeable and was able to answer all the questions my detail-orientated, engineer, gear-head husband could come up with. If you're a gear-head, Heather is your guru! She has practical experience working on vehicles and actually knew what she was talking about. I also need to note how Heather really went the extra mile. She stayed late (over an hour) twice to accommodate our schedules. She took the time to walk us through the features of the vehicle and really made sure we were happy. I also want to note a rather unusual event that happened while we were at the dealership one day. A gentleman, who I suspect was homeless and struggling with his mental health, came into the dealership and was causing quite a commotion. Not only did the employees of the dealership handle the situation with grace, they were incredibly kind to the gentleman, did not just kick him out or call the police as some businesses in the area do. I was very touched with the grace and tact that they handled the entire situation. I would happily recommend working with Heather and Germain Volkswagen of Ann Arbor. We will definitely be back!