Not an honest Auto broker
September 15, 2018
We have bought 3 vehicles from this dealer. The cars are low mileage and reliable. The problem is that when you purchase a warranty the product they offer is poor and the company uses any excuse not to pay for covered services. while there is a Government mandated coverage of emissions and restraints for 8 years on all vehicles, the company they use for extended warranty refused to cover for a luxury mechanical feature that moves the seatbelt forward allowing the driver or passenger to reach the seatbelt. Apparently, this is a typical bait and switch technique that non reputable companise use not to pay for repairs. Autohaus uses this company but tells the client that everything is covered. Additionally, Autohaus "upcharged " us 27% from what we were able to buy online from a reputable company. Furthermore, when we cancelled the warranty that we bought, Autohaus's Sales Manager/Business Manager, Dale Mang, refused to refund us the money we paid to them for the warranty until they got they got their money back. Fortunately, American Express once they heard what happened, immediately refunded our money.
On the plus side, there are good sales, people and we are truly grateful to Rory Sampson. he was professional and courteous.