I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
Mr. Steinfein provided excellent knowledge and was extremely courteous. He kept me and my husband informed about the progress of our car throughout our entire wait. We have previously owned both a Mercedes and a BMW but decided to purchase a KIA based on some of our friends who bragged on KIA's high quality customer service. We now have bragging rights, they have the most honest and caring customer service and very knowledgeable staff.
took my 2018 optima in for the free 3000 mile oil change and check over. service dept great oil change only took 45 min but the had to wait another 45 min to for the car wash :( Also when I left they gave me an invoice of the work done. Parts and labor for an oil change was $73.75!!
Richard Sinclair is one on your team that you should be proud of. He is very professional and he make sure you are taken care of for the entire time you are waiting. Everytime we are being serviced, he take his time with you and let you ask questions and answer them without rushing you. The Penn Family
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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