Among the best service experiences I have ever had
November 6, 2017
I purchased a 2016 Coachman Class C motorhome on a Chevrolet cutaway chassis from an RV dealer in Texas in April. In May while driving through Watertown, NY, the "check-engine" light came on. I drove it to Fuccillo Chevrolet in Adams after having been turned away from at least two other Chevrolet dealerships.
I assumed that Fuccillo would do the same, and that I would be compelled to drive hundreds of miles to either Syracuse or Rochester to find a GM dealer willing to look at my issue.
Instead, Fuccillo (and service writer, Erin) welcomed me with open arms. Took my coach right then even though I didn't have an appointment. While I waited, they determined the problem, reset the error code, reprogrammed the ECM as part of a nation-wide recall, and informed me that GM offered two free oil changes and a tire rotation as part of the new vehicle purchase, and that they would be glad to do it when I was ready.
The check engine light returned a few weeks later. I made an appointment, Fucillo Chevrolet took the coach, and determined the problem was a GM part with a long back-order delay. Fucillo happily stored my coach on their premises until the part came in, and replaced it.
"Good service with a smile" is one thing. "Good service with a smile" on a vehicle no one else wants to cope with is another thing entirely.