Wade ford always has great service. I find they they are honest and not trying to add on additional costly repairs.
On 05/10/19 I went to Wade ford to have my newly purchased vehicle serviced with the free oil change and tire rotation that was provided. While getting... back into my vehicle, my wife noticed that her sunglasses were missing from the center console of the vehicle. They were inside of a sunglass case and inside of the center console. I searched the vehicle multiple times and even searched the area that we sat inside the building. I just did not want to believe that they came up missing by one of the service tech's. My previous salesperson, Mr Ferguson noticed that I was wandering throughout the building. He ask if everything was alright, and I advised him of the situation. He immediately walked my wife and I back into the service department. He got the service writer, Christy or Krissy to stand with us as he went to the techs to attempt to gain further information. He was unable to. He then also reached out to the Customer Service Manager, Carroll. I spoke with Carroll and advised her of the same situation. She advised us to sit in the lounge area and she would get back with me. Carroll and the service writer were able to locate the sunglasses in the automotive shop sitting on a techs tool box from what I was told. The tech advised that the sunglasses were found on the ground in his work area. But, that still doesn't answer the question of why was a tech in my center console for an oil change/tire rotation and removing the sunglasses. I thanked them for returning my property, and Carroll was quick to try to get me to leave. At first I did begin to leave, and then thought further into it. I went back to the service writer and obtained further information such as the names listed in this review. Carroll saw me and once again, was there with me. No problem, it is her job. But it was the fact of her trying to get me to just leave the area. I advised her that a police report would be made on the incident and ask if they have video cameras that would show this incident. She stated that they did. She advised that she would reach back out to me. 05/21/19 I contacted Carroll and was told that nothing further had been done. Carroll advised that she would email management to see what could be done. I thanked her and went about my day. I received a call back 2 hours later from Carroll stating that the email had been sent and I would be contacted by her again. She also stated that the manager advised her to do what was needed. I expressed my disappointment with the company and the lack of care for their customers and their belongings 05/25/19 I contacted Carroll to find out that nothing further had been done. I was advised she would reach back out to me. 06/06/19 I reached out to Carroll. I was told that the videos don't catch the inside of the vehicles that the techs work on, but do see who entered the vehicle. Carroll sstated that an internal investigation had not been done. I expressed my disappointment with Wade Ford. When I expressed my disappointment, all Carroll had to say was that I lied about the cost of the sunglasses. I showed her what the sunglasses looked like on Google which had a different price listed than what was paid. I wasn't asked how much I paid. I was advised that I would be reached out to. I received a call back one hour later from the service manager, Jason. Who stated that an investigation had occurred. The techs were spoken to. Neither tech knew about the sunglasses other than them ending up on the shop floor. I was advised that I was "assuming" that the sunglasses were in my console. So not only was something almost taken from me, I also get called a liar for a second time for stating where the sunglasses were. Yes, I searched the building because I didn't want to believe it. He stated there was nothing further he could do, and I brought up that I would have been more accepting of this information 3 weeks ago. I do not recommend Wade Ford to anyone.
Mr. Skelton, we're sorry for any misunderstanding and miscommunications that took place during your recent experience at Wade Ford. Fortunately, we we...re able to return your wife's lost sunglasses within 30 minutes of looking for them. I assure you that both Carol Neumann and our GM, Mike Barlow, have been on top of this incident well after resolving the case by finding the glasses. We haven't had any issues with employee theft in the passed. However, we are putting a new lost and found policy in place to avoid confusion moving forward. We hope to one day earn another opportunity to give you the quality customer service you deserve. Take Care!
I always receive great service on my vehicle, when I call my service advisor, Jerald Sparkman. He always welcomes me with a smile. And he's prompt in... returning my calls when I need to schedule an appointment to bring my car in for service/repair. I believe he put forth great efforts in keeping his customers 100% satisfied with the service. Thank you Jerald for all you do to keep your customers happy with service.
Hello Edgar and Veronica, thank you for taking the time to notice those efforts and for leaving such an awesome review! As one of our valued customers..., we want to sincerely thank you for your business and we hope to see you here again down the road!
Attempted to buy a new truck and the AC didn't work. The dealership claimed to have no knowledge of the problem and would not come off of the price at... all. It has been 95 degrees for the past 14 days. Sure thing Wade Ford!!
Hello Joseph, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappoi...nted to hear that you did not. Please contact Carol Neumann at 678-385-3454 and we will do our best to make this better. We hope to hear from you soon.
Wade Ford has been my dealership of choice for purchases and service over 15 years now.
Hello, we are so glad to have earned your trust and business over time. We will continue to strive to provide you with the best possible experience ev...ery time you stop by. We hope to see you again soon. Take care!
Purchased a car from Wade Ford that I researched and re researced for weeks . Ford Flex so I knew what My needs were ,what I could afford and what Bells... and whistles would satisfy the entire extended family from MIA to Grandkids .. Wade Ford was like walking into DISNEY absolute magic from happy knowledgeable sales staff to meticulous and well versed finance professionals Wade ford truly masde our family feel magical with th ePrice the ease of purchase and the integrity few dealerships are endowed with anymore .. Wade Ford is th eMagic kingdom of car buying .. We reside in East Cobb and gladly drive th extra few minuites to Smyrna actually it allows us more time to ENJOY our Family Ford Flex .. Thanks to Erny Jeremy and the used car manager he rocked
Frankie, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. We're ecstatic that we were able to giv...e you the magical customer service experience that you and your family deserve. Congratulations on your new Ford Flex! We look forward to seeing you during your next visit. Take care
I brought my car here and I can't say enough about Ms. Moon and Mr. Dawson. But someone ran in to the back of my car and after the repairs were done it... is as if the accident never happened and again the service was above my expectations!! Jeff Wynne is awesome!
We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent... visit. Take care!
I had my vehicle serviced by Wade Ford last month. As usual everything went very smoothly with no problems. I was in and out in no time, and on my way!
William, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. So, it's gratifying to hear your experi...ence is consistent with our high standards. Thank you for your continued business and support. See you next time. Take care!
Hello, this was my first time visiting this facility. Joey was very attentive and explain the letter I had receive from Ford.
Jerri Henley, our Staff works hard to go the extra-mile for our valued guests! I'm happy we were able to make your first experience such a positive on...e. At Wade Ford we truly strive for 100 percent customer satisfaction every time all the time. We look forward to servicing you on your next visit with us. Please don't hesitate to let us know if there is anything we can do to improve your experience moving forward. Our team is truly dedicated to the customers we serve. If you have any questions while you're here, just ask to speak with Carol Neumann our Customer Care Manager. Safe travels!
I loved working with Aubrea! He took time to answer all of my questions and followed up on my calls. He is very personable and makes you feel comfortable.... I would purchase here again!
Angie, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!