Easy purchase, kind staff, minor issues
All of the staff were easy to work with. I felt very little pressure during the entire process. I test drove and completed the vehicle purchase before repairs and it being cleaned. The repairs were completed but the detailing left much to be desired. If you purchase a car before it is detailed, be specific about the cleaning in your paperwork. It will save you a couple hours of cleaning yourself.
Hello Shanelle, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
It was a good experience buying my car and service has been been good. Friendly people work there.
Hi Montty, we are very happy to have provided you with such a positive experience! At Gillis Auto Center, we value our customers and we look forward to seeing you on your next visit. Take care!
2012 Ford Escape
Since our Escape is very low mileage, . about 5k yearly, it was due for the ?Works?. They always do a through job and we are confident we are good until next year!
Hi Rick, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The facilities could use a upgrade. The customer service area is very small , as well as the waiting area. The mechanic area is indeed of a upgrade. The vehicle lot is not customer friendly.
Hello Jimmy, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Typically I am thrilled with service at Gillis. This past week I was asked to bring my car in on Sunday and they did not even look at it until Tuesday pm. 2 of my questions could have been handled as a courtesy but I was charged for both at the cost of $230.
Great service at Gillis
I had an appointment for a scheduled vehicle repair. As I entered the building, I notice the environment was Covid safe. Personnel were welcoming, courteous, and professional. My vehicle was service on time and in a professional manner. I noticed the technician had covered the seat with plastic so he would not get anything dirty. My vehicle was returned with washed and ready to go.
Gillis Auto Center
I have bought two automobiles from Gillis Auto Center. I have also used there service center for all service to my vehicles. They are a great place to do business with.
Bought a car
Randy was absolutely amazing. He answered all of my questions and calmed my worries that come with buying a car.
Jessica, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!
Lost my key and it had to be replaced by the dealer. I took my car in and left it there. ( had a couple days off). 1st call for an update " cant get through on the website for the code" . waited couple more days was told " code isn't working". 3rd call " were waiting on an engineer to find out why its not working" by now my car has been there 2.5 weeks. 4th call " were waiting an a part we burned up while trying to get the key to work, 1-2 weeks". They had my car for roughly 4 weeks. They charged me for the part they broke 800 plus dollars to get my car.
Hi Dan, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out at (360) 426-5585 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.
Excellent and personal experience!
Keith and the team at Gillis Auto Center made our car buying experience personal and stress-free. Good prices, honest communication and no hassles. We drove from an hour away to buy from Gillis. We will recommend to our friends.