Reviews
Write a reviewTraci was SO helpful in buying our new EV.
Traci was SO helpful in buying our new EV. We were definitely worried about making the transition and she was able to answer all our questions and put us at ease throughout the whole process. I most likely will not be purchasing another vehicle for the foreseeable future, but when the time comes I would absolutely love to work with Traci again. Thanks for all your help!
Traci was SO helpful in buying our new EV.
Traci was SO helpful in buying our new EV. We were definitely worried about making the transition and she was able to answer all our questions and put us at ease throughout the whole process. I most likely will not be purchasing another vehicle for the foreseeable future, but when the time comes I would absolutely love to work with Traci again. Thanks for all your help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a review. We appreciate your business and look forward to assisting you in the future.
Two and a half hours to get new tires put on my car.
Two and a half hours to get new tires put on my car. Will go elsewhere next time. All my other services have been timely.
Two and a half hours to get new tires put on my car.
Two and a half hours to get new tires put on my car. Will go elsewhere next time. All my other services have been timely.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you
Made an appt to fix a coolant leak.
Made an appt to fix a coolant leak. Techs could not find, so I told the service advisor to keep looking. They finally found it, but would have to keep the Atlas overnight. You were very nice to give me a nice loaner and I picked up the Atlas the next day. That was on 11/17. On Thanksgiving on the way to Detroit, there was a sudden pff noise, then loud turbo sounds on acceleration. Made emergency stop the day after Thanksgiving at Suburban of Troy. They found that you did not put the vehicle back together properly. The charge pipe was disconnected from the throttle body. Please take better care in the future.
Made an appt to fix a coolant leak.
Made an appt to fix a coolant leak. Techs could not find, so I told the service advisor to keep looking. They finally found it, but would have to keep the Atlas overnight. You were very nice to give me a nice loaner and I picked up the Atlas the next day. That was on 11/17. On Thanksgiving on the way to Detroit, there was a sudden pff noise, then loud turbo sounds on acceleration. Made emergency stop the day after Thanksgiving at Suburban of Troy. They found that you did not put the vehicle back together properly. The charge pipe was disconnected from the throttle body. Please take better care in the future.
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I feel the dealership is loyal to its customers;
I feel the dealership is loyal to its customers; therefore their customers are loyal to them. I have been pleased with dealership from their sales staff to service department and will continue to patronize Maple Hill Auto in the future.
I feel the dealership is loyal to its customers;
I feel the dealership is loyal to its customers; therefore their customers are loyal to them. I have been pleased with dealership from their sales staff to service department and will continue to patronize Maple Hill Auto in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review. We appreciate your business.
Morgan and Tech in service did an excellent job!
Morgan and Tech in service did an excellent job! Quick service and car wash! Thanks
Morgan and Tech in service did an excellent job!
Morgan and Tech in service did an excellent job! Quick service and car wash! Thanks
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!
Maple Hill is great!
Maple Hill is great! Making servicing our vehicles easy breezy! Fast, efficient, kind, and great communication!
Maple Hill is great!
Maple Hill is great! Making servicing our vehicles easy breezy! Fast, efficient, kind, and great communication!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Benjamin! We appreciate the kind words.
Michelle and the Maple Hill Team went above and beyond to
Michelle and the Maple Hill Team went above and beyond to search for the right Audi Q5 for us…and delivered it as promised. Kudos to them and happy to support a Kalamazoo family owned business
Michelle and the Maple Hill Team went above and beyond to
Michelle and the Maple Hill Team went above and beyond to search for the right Audi Q5 for us…and delivered it as promised. Kudos to them and happy to support a Kalamazoo family owned business
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a 5 star review. We appreciate your business and look forward to assisting you in the future.
Yes, the team seemed to help me with as much as I needed.
Yes, the team seemed to help me with as much as I needed. Top tier customer service. And I would be glad to bring my vehicle for further maintenance in the future
Yes, the team seemed to help me with as much as I needed.
Yes, the team seemed to help me with as much as I needed. Top tier customer service. And I would be glad to bring my vehicle for further maintenance in the future
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Jason, we appreciate you taking the time to give us your feedback.
Great service and very friendly staff.
Great service and very friendly staff. I had to drive all the way from Grand Rapids and wasn't sure what to expect coming here for the first time. Look forward to continue servicing my Genesis G80 at Maple Hill.
Great service and very friendly staff.
Great service and very friendly staff. I had to drive all the way from Grand Rapids and wasn't sure what to expect coming here for the first time. Look forward to continue servicing my Genesis G80 at Maple Hill.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 star review. We appreciate your business and look forward to seeing you again.
My car was in and out with a very minimal wait and the
My car was in and out with a very minimal wait and the waiting room was very nice
My car was in and out with a very minimal wait and the
My car was in and out with a very minimal wait and the waiting room was very nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!
