BMW Mt. Kisco

3.8 out of 5 3.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 5:30 PM

BMW Mt. Kisco Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:30 PM

Tuesday

7:00 AM - 5:30 PM

Wednesday

7:00 AM - 5:30 PM

Thursday

7:00 AM - 5:30 PM

Friday

7:00 AM - 5:30 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2011

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Brake Replacement

$159.95 and up*

Cabin Filter Replacement

$49.95 and up*

Electrical System Diagnosis

$135.88 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
303 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 6, 2019

    Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle... being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were measured and we were told that we are close to having these needing replacement. The measurement in Fall 2018 was .4. The warranty calls for replacement at .3. Fast forward 15 months later, December 2019, we are still driving with the same brakes. This months service included our systematic request to check the brake system. Would you believe that the pads measured at .6, increasing in thickness? This is very frustrating to a customer who is now nervous driving the vehicle in poor conditions. Both, my husband and me, are no longer comfortable driving the car. It slides in the rain. And with winter coming, its down right dangerous. We feel like after 15 months of working with the dealership, building the history of our concerns, there would be some further inspection other than "brakes measure at .6". Besides the fact that its nearly impossible considering the amount of driving and braking this car endures, the vehicle is coming up to 100K which is more than adequate mileage to change the breaks. Ironically, the extended warranty expires at 100k miles when we will be forced to pay out of pocket for such heavy repairs. So it looks like we gave this dealership a gift of ~$5k for NO REPAIRS. Beyoung disappointed, frustrated, and scared to drive my car... If you are considering purchasing a BMW, they are lovely vehicles... skip the extended warranty, save thousands, and find a mechanic that is honest and skilled at repairing this vehicles. We'll be taking our business elsewhere when we purchase our next SUV this spring.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    December 2, 2019

    Came in with above problem. Free loaner always nice. No phone calls from service advisor for update. Called myself following day to be told no problem... found. Again reinformed advisor that in past problem had been low charge in A/C system. So at end of day I again called myself (no call from him) to be told that yes low charge was found and will be recharged. Could they keep it over weekend to Monday?? No please finish it for tomorrow Sat. Was completed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, thank you for taking the time to leave us feedback, as it helps us learn how we can improve. If you'd like, please contact our General Manager a...t (888) 242-1032 so that we can further discuss how we can make your next visit even better. We'd appreciate the chance to make your experience a more positive one.

  • February 28, 2012

    I am in the market for a very specific car and BMW Mt Kisco had one with extremely low mileage. I contacted them online and I was put in touch with Damian.... I live about 4.5 hours away from these guys, and therefore most of my interactions are long distance. Nevertheless, he was extremely courteous, professional and very attentive to my needs. BMW Mt Kisco's prices were very competitive, and hence, they are somewhat firm on the list prices. However, they are willing to work with me on alternative ways to provide savings (i.e. interest rates) and I was extremely pleased with my overall experience. I ended up not purchasing the car that I was interested in (no fault to the dealership), but I wouldn't hesitate to work with them in the future. I would particularly recommend Damian, as he was the one who sets the tone for the interaction. ...and just for the record, I am not affiliated with the dealership, just a happy customer.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We appreicate our valued and loyal customers taking the time share their feedback on their latest visits with our dealerhsi...p. It has been a pleasure doing business with you, and we hope to see you again soon. Regards, Keith Kubat - Sales Manager

  • 5.0 out of 5
    November 28, 2019

    Great experience. Did everything they were supposed to. On time. Very friendly people (Todd and the person who did my loaner car - didnt catch her name).

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave us a response, Gregory! If you ever need more help, just give us a call. Happy motoring!

  • 5.0 out of 5
    November 21, 2019

    My new 330xi was hit in a parking lot and had passenger door damage. I brought it back to the dealer to help with the repairs. They recommended a great... repair shop that had my car looking like new in under 10 days. The dealer arranged drop off and pick up at the body shop.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your rece...nt visit. Take care!

  • 1.0 out of 5
    November 13, 2019

    I wasn't notified that my car was not ready and made a trip from the city needlessly. I was told that the rattle from the dashboard was part of a recall... and the part took an unexpectedly 5 days to arrive. I got the car back yesterday and the rattle is still there

    2.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand your time is valuable and regret to hear your service took longer than expected, Scott. We'd like the opportunity to make this up to you..., so if you're willing, please contact our General Manager at (888) 242-1032. We hope to hear from you.

  • 4.0 out of 5
    November 12, 2019

    My X7 locks with the key fob inside the vehicle. I would like to know how to deactivate that. That is, when I?m out of the vehicle and if the car key is... inside the vehicle, it shouldn?t lock.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve Mathew, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be ...safe on the road!

  • 2.0 out of 5
    November 12, 2019

    This isn?t about the staff. My salesperson was so responsive. It?s about the cost to me. I had a run flat tire that did not run flat and the subsequent... damage cost me $3,400 plus a rental. A loaner wasn?t available to me! I had tire insurance, thank goodness. I went 7.5 miles at 25-30 when Bmw says 50-100 miles at 50 is safe. The tire shredded and then proceeded to damage the control arm, rim, wheel well and fender. And this was my cost why? The tire they put on my car did not perform to expectations, promise or advertisement when they sell you on it. This is disgraceful. My attorney is contacting Bmw USA. After 21 years as a bmw owner , if I don?t get a refund from bmw, we are done as Bmw clients. We will be contacting the NYS Attorney General and other agencies. This was caused by their defective tire. Three out of 4 tires in 20 months have bubbled on 15K miles. Defective. This is just terrible business practice and gouging of a client. The tire caused the damage

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 7, 2019

    Terrible experience. I received a low ball estimate for the value of my 2010 truck from Auto Nation but I wanted to get rid of it so I made an appointment... and went to BMW of Mt. Kisco on a Saturday morning. I was surprised when I got there and they told me it was going to take 2 hours to complete the sale. After 2 hours, they finally completed there "appraisal" and cut 1/3 off of there already low offer. I wanted to get rid of the truck and I already invested 2 hours of a Saturday to getting rid of it so I accepted. They said my check would be ready in 5 minutes. 90 minutes later and no check and I had to leave so they said they'd fed-ex the check to me on Monday. No check on Tuesday so I emailed them on Wednesday, they confirmed my addressed and promised it would go out that day. No check on Thursday so I emailed on Friday. They promised it would go out on Friday. No check on Saturday so I emailed on Monday. They said it would go out on Monday. Finally got it on Tuesday.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your expe...rience around. If you're willing, please contact our GM at (888) 242-1032 to discuss what we can do to help.

  • 5.0 out of 5
    October 29, 2019

    I've purchased a BMW 3 series from them and the buying experience has been nothing but positive. The process was seamless and I can say with some certainty... that they are one of the best car dealers in the area. The staff were very professional and know their trade very well. One best thing that makes them stand out is their attention to details that are often overlooked like the cosmetic stuff. Ask for Will Kavner in the sales department, Frank Lombardo and Gary Price in the finance department and the buying process should be a smooth sailing. They didn't mind one bit doing extra work so that they can accommodate my schedule and even more than that they had all the paperwork and the car ready by the time I went for the pickup. So all in all very impressed with their service at this point. I will look forward to see how their (post-purchase) services stack up in the near future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Krishna, it means so much to us that you chose our dealership! We strive for 100 percent satisfaction, and it is great to see you had such a po...sitive experience at BMW of Mt. Kisco. We're happy you found our staff to be so supportive during your experience here at BMW of Mt. Kisco. Thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Mt. Kisco! We hope to be of service to you again in the future. Best wishes, BMW of Mt. Kisco

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