Action Nissan

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
84 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    November 3, 2020

    My experience with the collision center was HORRIBLE and I will not be back. I brought my car in where it had been hit to get fixed and have never had... a single issue with the car other than this. I bring my car in and Nissan fixed it for me, but when I picked up the car, there were paint chips all over the back (ones that were not there before I took the vehicle in). I asked them to fix it and at this point, Nissan tore the paint off the entire roof having to strip the entire thing down to the metal. After I picked the vehicle up the second time, I got home to notice there were more paint chips on the vehicle AGAIN. At this point, I took the car back to the dealership and they told me they will not fix it as it is not their fault and I just have a xxxxty paint job on my car. Let me add this is the paint job THEY DID THEMSELVES. I spoke with the Collision Center manager, Cathy Medert, and she was the most unhelpful, rude, and disrespectful manager I have ever felt with knowing xxxx well, her employees were the ones who messed up my car still not giving a xxxx. I do not recommend Action Nissan and will never be back.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2020

    I have been to every Nissan dealership in Nashville. Ashley at Action Nissan done a terrific job. I will be back. Thank you again Ashley.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found our staff to be so supportive during your experience here at Action Nissan. Thank you again for leaving us this response!

  • April 13, 2018

    I can't say enough about this place! They bought my old car, hooked me up with a BEAUTIFUL BRAND NEW ROGUE with a payment plan perfect for me, and I was... in and out quicker than I thoughy! They treated me like family! The lobby area for waiting was clean and comfy, plus snacks! The manager Clint and salesmen Derek and Dustin were amazing. We were joking and having so much fun! I have already recommended the dealership to all my friends. Thank you so much Derek and Dustin YOU ROCK!!! #RogueLife #ActionNissan I LOVE YOU GUYS!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 15, 2020

    This dealership gave us a price via text and we agreed to drive 3 hours to get it. We test drove the vehicle and were ready to sign untill we notice an... increase of $5,000. I specifically said no suprises and was told there would be none. When discussing this they just tried every trick in the book to make us pay it. Lots of waiting of course. Best they could do is take off 500. No Deal. Extremely Frustrating. Made the trip for nothing because they just wanted to get us in the door to play games.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Joshua, thank you for bringing this to our attention and taking the time to tell us about your experience. We would like to hear more about what went ...wrong here, please reach out to our General Sales Manager Fred at (919)799-8075.

  • 5.0 out of 5
    April 28, 2020

    Heather Fowler is a gem! My 80 yr old mother and I drove 100 miles to get her dream car. A slight problem with our bank almost wasted our trip. Heather... took charge and made the magic happen! She's a real pro, super friendly and intelligent. Everyone at Action Nissan was friendly. Y'all go see Heather and you won't go wrong. Thanks Heather!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    So glad that you had a great car buying experience with Heather and Action Nissan. Thanks for choosing Action Nissan!

  • 1.0 out of 5
    January 18, 2020

    This service center is not worth to get even one star. Very bad on keep up the sevics appointment schedule.. They picked up my car by 4.30 PM for 1.00... PM appointment and the service guys response was very worst.. I would strongly recommend to not buy/service your car at action nissan at Nashville..

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Raj, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your vi...sit. I hope your issue got resolved when you spoke with our service manager. We appreciate your business and hope you change your mind!

  • 5.0 out of 5
    December 17, 2019

    Ms. Heather was great. From beginning to end, the service and process were quick. I did not spend any time waiting around to get everything completed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Janet. C, we are very happy to have provided you with such a positive experience! Tatiana Jinneman Owner Loyalty Manager

  • 5.0 out of 5
    November 17, 2019

    Buying a new car is always a very stressful process for me. Deslyn and Clint made my car buying experience, stress free, easy , and they both worked very... hard to make sure I found the perfect car. This is the second car I have purchased at Action . I highly recommend Action Nissan !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Shelley, we are very happy to have provided you with such a positive experience! I will pass the comments along to Deslyn and Clint. Thanks again ...for the recommendation, and have an amazing day! Mindy, OLM

  • 5.0 out of 5
    October 31, 2019

    I will be the first to say that it takes a lot to impress me. I had been shopping around for a new Murano and I gave Action Nissan a call. My call was... taken by a lady named Heather. I asked her to give me the best price on a new Murano (knowing they will just low ball you to get you in). She asked could she have my name and number and she would immediately contact her mgr to give me a call back. ( at this time I knew I would never hear back from her). Well I have to admit I was wrong. She called me back within 10 mins. She said her mgr said if I come in today I would get a certain price on a car. (Again knowing she was low balling me). Again I was wrong. I was at the store within 1 hour and I was met by Heather with the biggest smile I have ever seen. She greeted me and immediately showed me the car I asked about. We went on a test drive and she was great. It made this so easy. Her and her mgr met all my expectations and I left a very happy man. This by far was the best experience I have ever had but I also know it was because of Heather. She made it so easy. Thank you heather and Action Nissan for a job well done. You have a permanent customer

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi A Shraybman, we are very happy to have provided you with such a positive experience! We will pass along the kind remarks to our salesman Heather. W...e appreciate your business and look forward to servicing your vehicle here at Action Nissan. Take care.

  • 5.0 out of 5
    October 29, 2019

    Jay was amazing. He did everything possible to get me my new 2020 versa! He was very interested in my needs and what I could and could not pay and made... sure everything I asked was given. Thank you Jay

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Essence Hill, we are very happy to have provided you with such a positive experience! We will pass along the kind remarks to our salesman Jay and w...e look forward to your next visit to have your vehicle serviced! Take care!

View More Reviews