[{"id":551393,"personPtyId":51401445,"firstName":"Daniel","lastName":"Smith","titleText":"New Car Sales Manager / Marketing","emailTxt":"daniel@billgattonacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35411,"certifiedEmployee":false,"deptDscrp":"Management"}]
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Bill Gatton Mazda Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:30 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2017

Welcome to Bill Gatton Mazda of Johnson City! If you are looking for the perfect vehicle, then you may have it with Mazda. These amazing machines never fail to deliver, and we have all the most popular models including Mazda3, Mazda6, Mazda CX-5, Mazda CX-9, and more. If you are looking for a used car, truck, SUV, or van, then we can help you out with that too. We can even provide you with all the Mazda service or maintenance that you may need. If you are looking for a Mazda in Johnson City, then you are looking for Bill Gatton Mazda of Johnson City.

...



Our family owned dealership has been serving Johnson City since 1988, and we are proud to serve all the surrounding areas too including Elizabethton, Greeneville, Jonesborough, Kingsport, Bristol, Gray, and dozens of other area towns and communities. We love working with our local area, but we also have regular customers that come to us from Virginia and North Carolina. At Bill Gatton Mazda of Johnson City, we believe in providing great products with great service and no games, and this philosophy keeps bringing our customers back.

"Great Products. Great Service."

Service

Oil, Filter Change

$34.03

Wheel Balance

$38.08

Tire Rotation

$24.04

Detailing

$49.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
103 lifetime reviews. Includes reviews of Bill Gatton Mazda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 23, 2018

    This was our second car purchase from this Dealership, and they have always been helpful and a pleasure to deal with....until our recent purchase. We... bought a used car that needed all brake pads and rotors replaced. The Sales manager (Daniel) and our Sales Rep (Chris) told us the repair would not cost more than $500 at the dealership. We purchased this vehicle, scheduled an appointment at the dealership, then found out at checkout, that the repairs cost $809.00. After contacting the dealership where we bought the vehicle, and explaining the situation....we were told there is nothing they can do. Be careful when dealing with this Dealership....they will lie to you about repair costs.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 5, 2018

    This service department is a 5 plus department in all respects. They provide outstanding service in an infectious, enthusiastic manner at a most reasonable... cost.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 19, 2018

    I contacted Worth, a dealer here, looking for a very specific vehicle...he was GREAT to work with! Very easy, relaxed, and concerned that I get exactly... what I needed. I was treated with respect, and got a fair price for a perfect vehicle. This was a great car buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback! I have shared this with Worth! We appreciate your business and if you need anything do not hesitate to give us a call!

  • 5.0 out of 5
    February 16, 2018

    I want to give a big thanks to David Difillippo who provided fantastic customer service, when I had an issue prior to purchasing my vehicle. David immediately... took control of the situation and turned what could have been a bad experience, into a good one! He went above and beyond in making sure I had a good overall experience with the dealership. David even provided excellent customer service, after I had purchased a vehicle from the dealership. He is an excellent asset to Mazda/Acura dealership. THANKS AGAIN David for making our experience with the dealership a good one!!! I would highly recommend you to anyone looking to purchase a new or used vehicle! My daughter loves her vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 8, 2017

    Excellent sales experience, no high pressure, friendly service. Easy to deal with on price. very impressed with quality of car and driving experience.... Highly recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2017

    Most dealers are good when your purchasing but a great dealer continues after the sale. Took my new car to get Windows tinted and the Service team was... as great as the sales team! Thanks to Jessie and Hilary. If your looking for a new car make sure to give them a try

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 5, 2017

    I traded vehicles at Bill Gatton Acura in Johnson City, TN on 11-4 17. My salesperson was Jeremy James. Overall I would rate my experience as excellent.... Everyone at the Dealership was courteous, professional, and very helpful The used vehicles were priced below other dealers in the area. The offer for my trade was also very fair compared to market values. At no time did I fell pressured. It was a very relaxed, comfortable atmosphere. I have traded vehicles at many dealerships over the years and Bill Gatton Acura is among, if not the best I have dealt with. I highly recommend this dealership and especially Jeremy James to anyone who is considering buying a new or used vehicle. When it becomes time for my next vehicle I will certainly use Bill gatton Acura again.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 24, 2017

    Awesome dealership!! Great customer service with people who genuinely care about giving you the best possible experience. I came in for an oil change and... left with two fixed recalls and a free wash and vacuum. Everyone was so nice and caring. I would recommend this dealership to anyone looking at getting their bank for their buck.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 13, 2017

    I have always been very pleased with the service and professionalism I have received at Bill Gatton Acura/Mazda. The service staff is always very friendly... and always check with me and show me what they have found¿ or why something needs to be replaced and always go over everything they have done during that visit before checking me out. No complaints at all!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 26, 2017

    The Bill Gatton Acura Service Department personnel, especially Chris Holt and Don Kolarick, are as always, upbeat, efficient and eager to help. They go... the extra mile. I trust them. I bought my first Acura in 2003 and will most likely be a repeat customer if I buy another car. I pray they don't retire as long as I'm alive!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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Bill Gatton Mazda

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