[{"id":84649,"personPtyId":38515740,"firstName":"Kevin","lastName":"Davis","titleText":"Sales","shortBioText":"Kevin has been part of the Falls team since 2007.He is without a doubt one of the most giving people you will ever know! He is constantly involved in charity work and volunteering for numerous different causes! Kevin has an electric personality, but is also one the biggest joksters here at the dealership! He is one of the top salespeople, but also one of the most helpful! 330-309-7309","emailTxt":"kdavis@fallscjd.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":163,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/2285d201-1a7e-4550-acac-76146a9a4e26.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":105435,"personPtyId":38511467,"firstName":"Andy","lastName":"Howard","titleText":"Internet Sales Manager","shortBioText":"Andy will be quick to let you know that he's probably the best looking employee at Falls Motor City! He has been part of the Hrnchar Automotive Group for nearly 19 years, and is the resident \"internet guru.\" He is in charge of all things related to the dealership's web presence, and has helped the dealership nearly double in size over the past few years! He lives in Medina with his wife Sabrena, and their seven children, Emily, Jenna, Jacob, Audrey, Dante, Addison and Nina. In his spare time, he is very involved in his church.","emailTxt":"Andy@FallsMotorCity.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":89,"imageUrl":"https://cdn-user.dealerrater.com/images/94056db79ee1.jpg","drDealerId":31367,"dealerEmpStartDtUtc":"949363200","industryStartDtUtc":"949363200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":84643,"firstName":"Bobby","lastName":"Cruse","titleText":"Business Manager","shortBioText":"Bobby has been part of the Falls team since 2006. He'll never tell you but he is the fastest car guy in Northeast Ohio. He was a world-class sprinter at his alma mater, Kent State. When not working, Bobby enjoys motorcycle riding, being a Buckeye fan and hanging with the family.","emailTxt":"bcruse@fallscjd.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/15182861-11d6-4f62-8a03-8a16228b70a4.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":316063,"personPtyId":38523041,"firstName":"Besty","lastName":"Moles","titleText":"Service Advisor","shortBioText":"","emailTxt":"bmoles@fallsmotorcity.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/e7e9d1eab466.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":105437,"personPtyId":38512410,"firstName":"Cole","lastName":"Morgan","titleText":"Business Manager","shortBioText":"","emailTxt":"cole@fallsmotorcity.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/73229b99-2138-47ec-9a58-c406863d7b40.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":84654,"firstName":"Scott","lastName":"Jacobs","titleText":"Sales","shortBioText":"Scott and his wife Sherrie live in Shalersville, OH where they are both active in many charitable organizations. He has lived in N.E. Ohio all his life and has been selling Chrysler vehicles to his neighbors, family and friends since the 80's. Scott spends his spare time with his wife and grandchildren, exploring the great outdoors, vacationing and attending sporting events.","emailTxt":"sjacobs@fallscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/users/stevefallsmotorcity/cf3b0fbf-2373-439a-8ac5-43e33d565bb3.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":84645,"firstName":"Dave","lastName":"McGraw","titleText":"Sales","shortBioText":"Dave got his start in the auto business in 1990 and has been with the Falls organization since 1996. He lives in Wadsworth with his wife of 28 years, Debbie. Dave and Debbie are the proud parents of their son, Zach. Dave spends his off time with Debbie and Zach, is an avid outdoorsman and is involved with the Scouting program in Wadsworth","emailTxt":"dmcgraw@fallscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/bce9661f-6b9e-472b-b562-3739ab347950.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311057,"personPtyId":38517142,"firstName":"Scott","lastName":"Mancabelli","titleText":"Sales","shortBioText":"","emailTxt":"scottm@fallsmotorcity.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/1017cfc4dcb0.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":84653,"firstName":"Jerome","lastName":"Gordon","titleText":"Sales","shortBioText":"Jerome has been selling Chrysler Group vehicles since 1999 and has been in the automotive business since 1980. He and his wife, Michelle, live in Akron with their two children. When not at work, Jerome can be found drag racing his motorcycle (up to 185 mph) or spending time with his family.","emailTxt":"jgordon@fallscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/960ded9e-24ff-442b-93ef-71dbd3d4fd45.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":84652,"firstName":"Greg","lastName":"Mordew","titleText":"Sales","shortBioText":"","emailTxt":"gmordew@fallscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/bda21957-c30e-4fbf-b5cb-0c9eab6c1947.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311056,"personPtyId":38519105,"firstName":"Dan","lastName":"Olson","titleText":"Sales","shortBioText":"","emailTxt":"dan@fallsmotorcity.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/050ffda3dd3a.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":115645,"firstName":"Lou","lastName":"Patton","titleText":"Sales","shortBioText":"","emailTxt":"lpatton@fallscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/99050653-4b16-4a9b-9b5f-1d959b009db1.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":91476,"firstName":"Bill","lastName":"Foster","titleText":"Used Vehicle Sales Manager","shortBioText":"","emailTxt":"bfoster@fallscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/57a7c58e-62a5-4e99-8dac-33f06602c7d4.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":84634,"firstName":"Mike","lastName":"Pedone","titleText":"New Vehicle Sales Manager","shortBioText":"Mike has been on the Falls team since 2002 and has been located at 4100 State Rd. since 1995. (He came with the building) He and his wife, Daneen, are the proud parents of two boys and frequent spectators at their sporting events. In his spare time he enjoys hanging with his family. He also is a Browns' season ticket holder. (which isn't always easy)","emailTxt":"mpedone@falllscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/d4798d34-a7f3-415a-a161-9818aaa1e9cd.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":84648,"firstName":"George","lastName":"Siegman","titleText":"Sales","shortBioText":"George has spent over 40 years servicing and selling cars, trucks, vans & motorcycles in Northeast Ohio. He has been a member of the Falls team since 2003. He and his wife, Debbie, live in Suffield. In his spare time he enjoys Hunting and spending time with his grandchildren. (Until they get a bit older & quieter these are two separate activities)","emailTxt":"gsiegman@fallscjd.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bjholmes/38196955-6cff-4e7b-aaa8-d837ba95fa76.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":301599,"firstName":"Mike","lastName":"Hugill","titleText":"Sales","shortBioText":"","emailTxt":"mhugill@fallsmotorcity.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/51caf9bc14fe.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311058,"firstName":"Dave","lastName":"Custer","titleText":"Sales","shortBioText":"","emailTxt":"dcuster@fallsmotorcity.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/9484cb749d48.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":316064,"personPtyId":38521886,"firstName":"Joe","lastName":"Brown","titleText":"Service Advisor","shortBioText":"","emailTxt":"jbrown@fallsmotorcity.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/7e115a9ea7a1.jpg","drDealerId":31367,"certifiedEmployee":false,"deptDscrp":"Service"}]
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Falls Motor City Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 7:30 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 7:30 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2002

Falls Motor City proudly offers Chrysler, Jeep, Dodge and Ram products as well as a wide range of quality pre-owned and certified pre-owned vehicles. Our service center and it's staff are consistently rated as one of the best in the area.

...


Falls Motor City services Cuyahoga Falls and the surrounding communities including Akron, Canton, Barberton, Medina, Tallmadge, Stow and Hudson OH.

"The Deal is For Real!"

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
741 lifetime reviews. Includes reviews of Falls Motor City from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 5, 2018

    Nice environment and very friendly staff. No pressure and able to answer all of my questions. Andy was personable and very friendly. We didn’t... end up buying but I would have been comfortable had it worked out.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andy Howard

    Internet Sales Manager

    (5.0) 89 reviews

  • 5.0 out of 5
    October 29, 2018

    Kevin did a great job demonstrating the features of the Pacifica Hybrid. He was very personable and friendly. At no time did I feel any pressure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kevin Davis

    Sales

    (5.0) 163 reviews

  • July 27, 2017

    I drove 4 1/2 hours because the price was well worth the drive. Mike assisted me through the whole buying process and was great! I would definitely recommended.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2018

    The price was obviously the best around. But also my salesperson, Andy, was great. Very low pressure. Friendly. Overall, a very pleasant car buying experience....

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andy Howard

    Internet Sales Manager

    (5.0) 89 reviews

  • 5.0 out of 5
    September 25, 2018

    After having a great experience with my Jeep Grand Cherokee, I returned to have my pristine 2003 Ford F 250 Truck in for a wheel alignment, tire rotation,... and oil change, and again it was superb service and I was in and out in nothing flat. The service department swapped out my old head light bulbs with new HD bulbs that I had purchased at the auto parts store free of charge. Great job and kudos to Betsy and the service department for another great experience........Thank you........Craig

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Besty Moles

    Service Advisor

    (4.4) 14 reviews

  • 5.0 out of 5
    September 21, 2018

    I drove 8 hours from TN because the deal was by far the best. After having been misled by other on-line dealers, I was still cautiously optimistic that... what was told to me on the phone would be the same when I got to the dealer. I was pleasantly surprised that there were no fees added on: no freight charges, no dealer prep charges, no "oops that rebate expired", etc. Overall, both price and experience, definitely worth the drive.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kevin Davis

    Sales

    (5.0) 163 reviews

  • 1.0 out of 5
    September 19, 2018

    I bought my 2013 Wrangler from Dave. Mostly done online. Asked for Jeep hat after spending $36,000 and was told he couldn't do it. I sent them an... e mail and got the hat. August 24, 2015 I came in to buy a Wrangler Willys Edition. Dave told me to be there at 9am. Got there at 8:50. He was pulling out on a test drive and told me he'd be right back. At 12:20 I had not seen hide nor hair of him, so I left. He called me at home at 1pm and said he had been looking for me. What a lie. I called Mr Howard the next day and was told he couldn't talk to me because I was Dave's customer. Then called back and talked to Louie. He was with a customer and said he'd call me back after he was done. That was 3 years ago and still haven't got a callback. I even went as far as going to Haasz Jeep in Ravenna and asked them to trade vehicles with Falls so I could avoid buying from Falls. Haasz had nothing to trade so it didn't materialize. Went all the way to Columbiana Jeep to buy my Wrangler. Then last time I was in for service about 2 months ago, a salesman named Greg came out and asked if he could help me. Told him I was ready to buy a new Wrangler 2 door. Falls didn't have any 2 door JL's. I said I like the JK better. He said Jeep is done making the JK's and I couldn't get one, then he proceeded to argue with me until I told him I was on Jeep.com, that morning, and I could still order a JK. Then he told me I couldn't get a JL until next year. I told him Fred Martin had 3, Klaben had 3, and Haasz had 2 right then. I walked away from him after that. Last Monday I took the Wrangler in because it was rusting from the inside out on the door hinges on the passenger side. Brought it back Tuesday and got a courtesy car. Was told I would have it back Wed evening or Thurs morning. Called back Wed afternoon and was told it had been delayed a day, it would be Thurs afternoon to Fri morning. Called back Thur afternoon and was told by my service writer it would be Monday. I called the body shop Friday and they told me they wouldn't even get to until Monday. I wanted my Jeep so they took it back to the dealer and I came up and got it. After all the garbage I have tolerated from this dysfunctional dealer, my service writer texted me today and said he was sending me a satisfaction survey. And asked me to fill it out. Ha ha ha ha

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.4 out of 5
    September 7, 2018

    Work was completed as promised, went beyond to get me a rental when car was not completed by end of day.Called with updates as requested.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Besty Moles

    Service Advisor

    (4.4) 14 reviews

  • 5.0 out of 5
    August 31, 2018

    Fast...no haggle...very pleased with sales department. Overall great experience. Will definitely recommend giving them a chance to find you the vehicle... of your needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Custer

    Sales

    NOT RATED

  • 5.0 out of 5
    August 29, 2018

    Our salesman was very straight forward with us as my husband told him that we were comparing prices with a local Wheelchair van dealer and just needed... to find the best price we could on a mini van. Our salesman was also very knowledgeable and had experience with working with the Wheelchair van conversion company. We appreciated that he was friendly and laid back and not pushy.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Scott Jacobs

    Sales

    NOT RATED

View More Reviews