Falls Motor City

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3.7
(880 reviews)
Visit Falls Motor City
Sales hours: 12:00pm to 5:00pm
Service hours:
View all hours
Service Sales
Monday 7:30am–7:30pm 9:00am–9:00pm
Tuesday 7:30am–6:00pm 9:00am–6:00pm
Wednesday 7:30am–6:00pm 9:00am–6:00pm
Thursday 7:30am–7:30pm 9:00am–9:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 8:00am–3:00pm 9:00am–6:00pm
Sunday Closed 12:00pm–5:00pm
New (877) 885-1607 (877) 885-1607
Used (888) 709-0806 (888) 709-0806
Service (330) 991-9084 (330) 991-9084

Inventory

See all 191 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2023.
Falls Motor City proudly offers Chrysler Jeep Dodge and Ram products as well as a wide range of quality pre-owned and certified pre-owned vehicles. Our service center and it's staff are consistently rated as one of the best in the area.
Falls Motor City services Cuyahoga Falls and the surrounding communities including Akron Canton Barberton Medina Tallmadge Stow and Hudson OH.
The Deal is For Real!

Service center

Phone number (330) 991-9084

Service hours

Monday
7:30am–7:30pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–7:30pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 19 employees View less employees

Reviews

3.7
(880 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Falls Motor City from DealerRater.

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1.0

This is a failing dealership that has many lawsuits filed

This is a failing dealership that has many lawsuits filed against them do not buy anything from FALLS MOTOR CITY they are one step away from being a buy here pay here lot stay away from FALLS MOTOR CITY.

1.0

BUYER BEWARE "terrible experience total scammers" I would

BUYER BEWARE "terrible experience total scammers" I would give this dealership a 0 out of 10.I will never buy a car from here again nor will I ever use their service department.AGAIN BUYER BEWARE TERRIBLE EXPERIENCE ON MY LEASE DEAL GO ON TAKE THE MONEY AND RUN,DAN CHRIS TONY WILL NEVER GET ANOTHER PURCHASE FROM ME WILL NEVER DEAL WITH FALLS MOTOR CITY AGAIN.Jeffrey Hackett

5.0

Compassionate friendly and timely service

Thank you Falls Motor City for getting my soldier back on the road. My son return home following a 9 month deployment in Kuwait and we realized his car key was lost. I called the dealership and spoke with Chris in parts. He did not have the part in stock but searched other dealerships until he located one as my son was on a time constraint and had to be back on his base by 09/21 and we could not order the part . He provided us with all the steps needed to get the new key fab programmed and my son back on the road. Once we obtained the key, Holly in service provided a same day appointment, coordinated with the tow truck driver and got the key programmed that day. We are grateful to the team at Falls Motor City and could not be happier with their compassionate, friendly, and timely assistance. Thank you to the team !

5.0

Kevin Davis helped me find the perfect car for me.

Kevin Davis helped me find the perfect car for me. He was honest with me about everything and went out of his way to make sure I was happy with my purchase.

Dealer response

Thank you, Trina! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1.0

Unqualified mechanics and service department

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same.

1.0

Since they don't allow FB reviews which I'm assuming is

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same.

Dealer response

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, David Milan, Service Manager, dmilan@fallsmotorcity.com, 330-800-1192

5.0

Fantastic experience and great staff.

Fantastic experience and great staff. Kevin Davis was a pleasure to work with. I would recommend working with him for anyone looking for a new vehicle.

Dealer response

Joe, your comments keep us motivated and working hard for all our guests! At Falls Motor City, we value our customers and we look forward to seeing you on your next visit. Take care!

5.0

They always have the parts for my car also the service is

They always have the parts for my car also the service is great never had a problem making appointments.

Dealer response

Thank you for the feedback! Your review means a lot as well as your kind words for our team. We hope to keep working with you again in the future!

5.0

We recently purchased our second vehicle from Falls and

We recently purchased our second vehicle from Falls and have had great experiences both times. Both times we received great, no pressure service from the agents. In our most recent experience we were debating on two cars we really liked (one in our budget and one slightly above that we could make work) and there was no pressure from our agent Kevin to get us to go with the more expensive one. Kevin was extremely knowledgeable on everything we had questions on and about the vehicles. We will definitely be back for any of our future purchases!

Dealer response

Thank you for providing us with the opportunity to help you find a fantastic new vehicle here at Falls Motor City! This feedback means a lot as well as your kind words for Kevin. Please do not hesitate to reach out if we can help out again in the future!

1.0

Service out to rob you

Service out to rob you. Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs new starter and crank sensor and spark plugs for $1400. 1st off plugs changed 6 mths before and 2 other shops said no way it was the starter or crank sensor. Electrical specialist found in the TIPM fuse box a short in the fuel pump relay. Causes power drain and crank no start. Also Dodge has recall bypass kit for cherokee and Durango with same TIPM part number. Dealership should know this. Feel they didn't even pull the van into the shop during diagnostics.

Dealer response

We regret to hear that you are unhappy with any aspect of your experience. We are looking into this situation and hope to speak with you to find out how we can make this right. Sincerely, David Milan, Service Manager, dmilan@fallsmotorcity.com

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