Falls Motor City

This is a failing dealership that has many lawsuits filed against them do not buy anything from FALLS MOTOR CITY they are one step away from being a buy here pay here lot stay away from FALLS MOTOR CITY.

BUYER BEWARE "terrible experience total scammers" I would give this dealership a 0 out of 10.I will never buy a car from here again nor will I ever use their service department.AGAIN BUYER BEWARE TERRIBLE EXPERIENCE ON MY LEASE DEAL GO ON TAKE THE MONEY AND RUN,DAN CHRIS TONY WILL NEVER GET ANOTHER PURCHASE FROM ME WILL NEVER DEAL WITH FALLS MOTOR CITY AGAIN.Jeffrey Hackett

Thank you Falls Motor City for getting my soldier back on the road. My son return home following a 9 month deployment in Kuwait and we realized his car key was lost. I called the dealership and spoke with Chris in parts. He did not have the part in stock but searched other dealerships until he located one as my son was on a time constraint and had to be back on his base by 09/21 and we could not order the part . He provided us with all the steps needed to get the new key fab programmed and my son back on the road. Once we obtained the key, Holly in service provided a same day appointment, coordinated with the tow truck driver and got the key programmed that day. We are grateful to the team at Falls Motor City and could not be happier with their compassionate, friendly, and timely assistance. Thank you to the team !

Kevin Davis helped me find the perfect car for me. He was honest with me about everything and went out of his way to make sure I was happy with my purchase.

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same.

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same.

Fantastic experience and great staff. Kevin Davis was a pleasure to work with. I would recommend working with him for anyone looking for a new vehicle.

They always have the parts for my car also the service is great never had a problem making appointments.

We recently purchased our second vehicle from Falls and have had great experiences both times. Both times we received great, no pressure service from the agents. In our most recent experience we were debating on two cars we really liked (one in our budget and one slightly above that we could make work) and there was no pressure from our agent Kevin to get us to go with the more expensive one. Kevin was extremely knowledgeable on everything we had questions on and about the vehicles. We will definitely be back for any of our future purchases!

Service out to rob you. Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs new starter and crank sensor and spark plugs for $1400. 1st off plugs changed 6 mths before and 2 other shops said no way it was the starter or crank sensor. Electrical specialist found in the TIPM fuse box a short in the fuel pump relay. Causes power drain and crank no start. Also Dodge has recall bypass kit for cherokee and Durango with same TIPM part number. Dealership should know this. Feel they didn't even pull the van into the shop during diagnostics.