Falls Motor City

I researched many vehicles at many different dealerships for several weeks before deciding to pay this dealership a visit, in addition to another dealership.... I never made it to the second dealership because I found a deal that I was comfortable with, a vehicle that is perfect for me, and the buying process took less than 3 hours start to finish (and it was relatively painless). Thank you to Scott Jacobs for not being a pushy salesman and for getting me a decent deal!

We spent the whole day at several dealerships looking at new and used Grand Jeep Cherokees. Our search ended at Falls Motor City. We called Kevin about... a certified preowned that we saw online. By the time we got there he had it washed and waiting for us up front. He was super knowledgeable about the vehicle. He was excellent and we definitely plan on going to him in the future. Highly recommend.

I drove 4 1/2 hours because the price was well worth the drive. Mike assisted me through the whole buying process and was great! I would definitely recommended.

Pathetic...dont go there!!! There are far better dealers out there. Drove 100 miles to get there with $16,000 cash in hand. Salesman had no personality... tried to sell me a car without being able to take it for a test drive. Salesman said you're not allowed to take a car for test drive unless your ready to buy. I had gone through a bankruptcy a while back and another salesman tried to make a deal but lied about it. I would not buy a box of crackers from these people you have been warned stay away look elsewhere. I found same vehicle at another location they did not know me walked in and gave me the keys told me to take it for a test drive without any identification whatsoever needless to say I got my vehicle at another location. I've heard nothing but terrible things with these people scamming, I'm glad my money was spent elsewhere.

This was my first car buying experience and Kevin Davis was extremely helpful! He answered any and every question that I had and helped me decide what... the best fit would be for my family. The process ran very smoothly and he is also the nicest person! I will continue to buy from my cars from him in the future.

If anyone had told us that purchasing a car, particularly during the Pandemic could be such an easy, pleasant, almost effortless buying experience, we... probably would not have believed them until we had the experience of purchasing a car from Dave McGraw at Falls Motor City. After countless hours and days of looking for just the right car, we contacted Dave. A consummate professional, Dave immediately responded to our every question and inquiry. He payed attention to every detail to make certain that everything was done right and that we were happy with our new Jeep. He even came in on his day off to meet with us to finalize the deal. We were comfortable and confident throughout the entire process thanks to Dave and the team at Falls Motor City. Dave is "The Real Deal". 😊

as a previous manager in the customer service world you take xxxxing care of them! I dont feel as if i have been at all. Im very dissatisfied and disappointed.... Im now currently waiting for them to repair all these things. He tells me if I dont get it done tonight (he stats their open late) he could probably get me into a car..... but it's 11 I can probably hurry to get it done. Hurry. Oh is that something you guys do sometimes?? Because I can not tell.. and how does that make me feel? Like it will be safely and correctly repaired. No, no it doesn't. I don't like the sound of trying to rush because I now after month of being out out am demanding transportation. I sure hope this is what you guys do to your customers the majority of the time.. i will not be suggesting or returning. I sure hope my vehicles repairs end up being too notch if and when I finally get it back into my possession after my bank account has serverly flat lined ofcourse. Shake my xxxxing head. I just love being xxxxx for my money. Do better !

Hi. Let's start at the top. Previously I had called to......

Friendly, knowledgeable staff. First class dealership that goes out of their way to service your needs at any time day or night. Thank you Kevin Davis... for your 11:00 pm text messages to check on a vehicle we were interested in. It was a pleasure working with you and Tony Varn in financing and looking out for our best interests.Absolutely worth the 2 hour drive to Falls Motor City to purchase an extremely clean, low miles Ford Fusion for my son. Very highly recommend!

Cannot say enough good things about this dealership. Extremely friendly and cooperative staff. I recommend working with Jeremy Lynch and Ben Machor for... your next purchase/lease.