Earl Duff Subaru

great customer service very friendly and very helpful

Outstanding Service All the way a round! I Highly Recommend Earl Duff Subaru, Harriman, TN 37784. Robert and Barbara Briggs.

My 6-hour roundtrip drive from my home in Georgia for service on my 2005 Subaru Baja was worth every minute! Before taking my vehicle into the shop their... Service Manager, Janet Collins, actually took the time to phone my local mechanic to discuss the problem. Upon arrival at their facility I was warmly welcomed and my vehicle's issues were quickly diagnosed by a Subaru-certified mechanic. The required repairs began immediately and I was handed the keys to a loaner car for the day without even asking! Other dealers much closer to home had quoted estimates approaching $2,000. I walked out of Earl Duff Subaru with a receipt for $500 and a sigh of relief. I've been drooling over the new 2014 Outback V6 for months and, when ready to take the plunge, will purchase it from Earl Duff Subaru. Professional, courteous, honest, sincere and dedicated are words that sum-up the integrity of that dealership. Many Thanks!

Pleasant, friendly staff that gave me the impression that they wanted to do business with me; competence and integrity demonstrated by sales person (Brandon... Willis) throughout negotiations; high quality automobile at an excellent price. I am a very satisfied customer of Earl Duff Subaru.

I purchased a used car from Earl Duff Subaru 2 weeks ago. Our salesman (Todd Fink) was very nice, and with exception to a vibration issue and a gasoline... issue, the transaction went fine. Because I needed to get back to Atlanta and the transaction was taking a while, I took the vehicle to the gas station next door to fill the empty tank while waiting on the paperwork. Upon returning, Todd told me he would've filled the tank. I told Todd I had a receipt from the station next door and he could just reduce the purchase price. Todd told me he couldn't reduce the purchase price because "it comes out of a different pot of money." When I asked him about cash, he told me "it was too late." Not sure what difference 5 minutes makes, but whatever. If you buy a car from Earl Duff, make sure the tank is full because they won't reimburse you even if you use the gas station right next door and have a time-dated receipt from 5 minutes prior. Back to the vibration issue. Todd took the car back to the service department to have the wheels re-balanced while we waited, but the vibration continued when driving home. When I returned to Atlanta, I took the car to a local tire shop to see what was causing the vibration. The tire shop told me that when the tires were last balanced (supposedly by Earl Duff while we waited) the technician did not remove the old weights, but instead just added additional weights. The tire shop told me this was an improper method for wheel balancing. They removed all of the weights and performed a proper road force balancing which cured the vibration issue at a cost of $80. Add that to the $50 for the gas and I now have $130 in additional cost for purchasing an Earl Duff vehicle. After correcting the vibration issue, I next took the car to be detailed. When picking up the vehicle, I asked why the wheels still looked dirty. It was then I learned that the wheels on vehicle had been sprayed with touch up paint. I was told that it appeared “somebody dusted the wheels with a paint can in a parking lot.” I was also told the touch up paint sprayed on the wheels would all eventually flake-off. The detailer showed me how when he rubbed on the wheel the paint would come off (see picture). I called Todd, told him what I found, and sent a picture. He told me he would talk to the general manager and call me back. 6 hours later I called back (no one called) and spoke with the GM, Darryl Fink. Darryl told me “we typically don't touch up wheels on vehicles.” Darryl also said he talked to his "wheel guy" and his wheel guy said he didn't do it. Why does Earl Duff need a wheel guy in the first place if they “typically don’t touch up wheels?” This sounded like BS. I explained to Darryl that because the touch up paint was flaking off, the wheels would have to be stripped and refinished. I received a quote from Wheel Wizard for $960 and told Darryl to call Wheel Wizard himself. Darryl told me that they “didn't make enough money on vehicle to be able to do anything about it, and had they made more money on they deal, he would pay to correct the issue; no problem.” Why should that matter at all? I was sold a vehicle from Earl Duff Subaru where the wheels were clearly sprayed with touch up paint that was coming off. I dealt with them in good faith and bought a car from them thinking they were an honest dealership. Why does the amount of money they made on the vehicle have any bearing on doing what's right? If the shoe was on the other foot, how would they feel? They made their problem my problem and don't want to look back. Darryl also said that because I live in Atlanta, I “probably wouldn't be buying another car from Earl Duff in TN" and suggested it as being another reason for inaction on the problem. Unbelievable! The gasoline, tire balancing, and wheel refinishing added an additional $1100 of unanticipated cost to purchasing a vehicle from Earl Duff. I was supposedly buying from Earl Duff in good faith, but obviously they do not sta

We had taken a 40 mile trip and upon arrival, had a dead battery. The vehicle had approximately 33,000 miles on it and was under warranty. Earl Duff service... could not find anything wrong with the battery or electrical system so took a wait and see stance. About 6 months later, the same thing happened and the vehicle was out of warranty. The service department could find nothing wrong; however, replaced the battery.

Very Good would purchase another car today or whatever the time comes

I did not know the fault I experienced with the original Equipment audio/map display is a warranty issue. The service manager evaluated and inspected the... original 2017 Forester display and indicated it was warranty. he then ordered a replacement that arrived within 2 weeks. we coordinated a scheduled replacement time to fit the specially trained technician for this job. only a 2 hour wait now has me able to see the screen in glare situations of sun through the windshield. before it was useless using the maps on a sunny day! Thank You Jack!

I ended up buying my 2018 Subaru Outback from Earl Duff after a horrendous experience at Grayson Subaru in Knoxville. Have Ben treated respectfully and... honestly by the staff at Earl Duff in all areas including sales, service and finance. Worth the 40 minute trip for service as I am assured they know what they are doing. Jack and Tara in service know their Subaru’s and are up to date on any issues/recalls

Have purchased 3 Subarus in 5 years from Duff. Great product. Local people from Roane County, easy to work with. Truly the family atmosphere that many... promise but few deliver. Sales and service both live up to that standard.