Barkhouser Ford Lincoln

3.3 out of 5 3.3

Reviews

3.3 out of 5 3.3
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 28, 2019

    I found this van online a week ago. I called and offered $7,000 cash. They agreed and asked when I could come and pick it up. I told them the day and... time I would be there and they said it would be ready for me to look at and potentially purchase. I drove over 1 1/2 hours to get there and when I did finally arrive the van was no where to be found. They said it was in the shop getting the sticker put on. After waiting nearly an hour they come and tell me there is something wrong with the van and that it needs to go to the Nissan shop for a quick repair. After waiting a week they finally contacted me and said that they cannot take the $7,000 and now they would like $8,000. They had told me the Nissan place would have to take care of the repairs and all would be fine. I was lied to by the salesman and manager. We had an agreement and they broke that agreement to try to get more money out of me.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    16 people out of 19 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2017

    When it comes to purchasing a car, Barkhouser Ford is the only dealership we would ever consider. Mr. Jones and Mr. Powell are wonderful to work with... and go out of their way to make the buying process stress free and enjoyable. Totally professional staff and service!! Highly recommend!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 14, 2017

    My purchasing experience with Barkhouser was AMAZING! The entire staff involved were very helpful. I was able to get the vehicle that I wanted quickly... without having to fight for a fair deal. They didn't charge me processing fees, got me a great interest rate and I would recommend anyone to Barkhouser Ford! Thank you Barkhouser for the great experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2017

    I just purchased a 2017 Focus and was very pleased with not only my salesman, but also the finance man who both went out of their way to help me find ... and get the car I was looking for. I also bought a car from these same people in 2011, and got the same great treatment which is why I came back to this dealer this time.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 24, 2017

    I will refrain from saying what I am thinking and just never return and will tell everyone how horrible that place is!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    November 7, 2016

    We didn't buy a car but it took them 7 weeks to fix a water pump. We got it back and not even 1 hour later the check engine light was on and now it's back... in the shop.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    March 30, 2015

    I can't say enough good things about Barkhouser Ford and their tremendous team. From the moment you walk in the door you are treated special and it's truly... unlike any other car buying experience. Personally, I won't even think about shopping anywhere else. I'm always reminded by this fine team of how a great customer experience should and can be. They never fail to impress from Sales to Finance to Service. Barkhouser is an amazing dealership and for me and my family well worth the drive from Raleigh, North Carolina! The Barkhouser Team is the best of the best and the standard to which all other dealerships should be measured. The take pride in providing a great customer experience and it shows!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?