Jack Schmitt Cadillac

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
57 lifetime reviews.

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  • 1.0 out of 5
    January 6, 2021

    I drove 2 1/2 hours to purchase an used vehicle. I didn’t accept the first proposal, requested $300 drop. The Sales Manager, Vince, refused my offer and... refused to talk to myself and my husband. Our salesman, Danny was very nice, but if the manager can’t walk across the showroom to talk to me after we drove that far, they don’t need my business. I find that very rude.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sorry I did meet you. normally try to say hi to everyone.my apologies Vince

  • 5.0 out of 5
    January 3, 2021

    excellent, no pressure sales help, Friendly General Manager, great attention to needs and service. This was Cash deal, so received great trade in value,... no pushing to buy anything in addition to the new car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • October 26, 2015

    There sales people are very helpful. The service department are super to work with.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive review! You are important to us.

  • 1.0 out of 5
    October 8, 2020

    Waiting to get an oil change. Very disappointed with very few employees wearing masks. I don’t feel safe. I will not come back. Had my Lexus service... two days ago everyone wearing mask includeing workers and customers. Class act!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (618) 632-1000 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    March 19, 2020

    I was negotiating with them to buy a car form, Leah, via online, she was prompt to answer questions and no hassle negotiations. I would have purchased... the car if one didn't come available locally for the same price.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more ...than happy to help!

  • 5.0 out of 5
    May 7, 2019

    We have been going to Jack Schmitt Cadillac for over ten years. They look excellent care of two of our Cadillacs and a Buick. In all these years they... have always been fair and honest. In an industry that is rife with unscrupulous dealers and people, the staff at Jack Schmitt have been outstanding in their customer service. They treat all of their customers as if they are the most important customer they have. My husband lost his leg last year, and the owner and service staff have gone above and beyond to help us out. When we decided to sell our Cadillac, John Schmitt helped us to out get us a very fair price for the car. We recently decided our Buick was too small for us due to my husband’s wheelchair. John Schmitt did everything he could to get us the best trade-in for our Buick and gave us incredible deal on a used Cadillac XRS. They really do care about their customers. They have always treated us like family. That is why so many customer are repeat buyers over and over again. If you are looking for a Cadillac dealer who you can trust for new or pre-owned vehicles, go to Jack Schmitt Cadillac.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi there, thank you for taking the time to leave a review for us at Jack Schmitt Cadillac of O' Fallon IL. We're happy we could meet your expectations...! We sincerely value your business and look forward to your next visit!

  • 5.0 out of 5
    March 14, 2019

    JACK SCHMIDT CADILLAC ALWAYS DOES A GREAT JOB TAKING CARE OF MY CAR

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're pleased to know we have been able to exceed your expectations and really help you out! If you're ever in need of more help, please let us know!

  • 5.0 out of 5
    March 3, 2018

    Very friendly and helpful staff. Comfortable waiting area while they service your car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Patty, thank you so much for the kind review. We appreciate you taking the time to leave us this feedback. Take care!

  • 5.0 out of 5
    February 12, 2018

    No issues. Pleasant folks at Jack Schmitt Cadillac offers cadillac service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are so happy to hear that you had a pleasant experience with us! Thank you for leaving your feedback. We hope you have a lovely day!

  • 5.0 out of 5
    January 22, 2018

    Tony was the absolute GREATEST! He was helpful, FUNNY and extremely knowledgeable about our car. He is by the far one of the best salesmen I've ever encountered.... Thank you again Tony the Tiger!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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