I am appalled by the service I received from Burger Chrysler Jeep, Inc. On February 16th when I arrived to drop off my Kia Forte (for an Insurance rep...air) and pick up my Kia Sorento which was towed by you for a gas repair, I was instructed to take the Forte to the workshop behind your offices and had to walk back in the mud and dirt to collect the Kia Sorento. Fortunately for me, when I returned to pick up the Kia Sorento I went to the back of the car to open the trunk only to find that my car was damaged by you. You were well aware that the said Kia Sorento was towed by you personally and arrived in perfect condition. Brandon who attended to me, acted quite surprised to find that my car was damaged by asking me whether I had moved the car, knowing quite well that I had just returned from dropping off the Kia Forte at your workshop. I was not offered a vehicle to get me back to work so I had to take the damaged vehicle back with me and once again take time off work to bring it back to you for the necessary repairs. Also I have not had the courtesy of a reply to this email sent to Brandon on February 17th.
We purchased a Geo Tracker and are very happy with the vehicle. The salesperson was wonderful as was the purchase process. I would recommend Burger Au...to Group. We would not have found the vehicle without the internet listing and it is exactly what we wanted.
It was a pleasant experience. We received a fair price for our car and bought a great car. Mia the salesperson was delightful to work with.