Mort Backus & Sons

4.6 out of 5 4.6
Rectangle 48
Sales 8:00 AM - 12:00 PM
Service Closed

Mort Backus & Sons Hours

Sales

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2016

Since 1954 Mort Backus and Sons has provided the highest level of customer care and service across the North Country. F

...

rom our humble beginnings of selling and servicing one vehicle at a time to our new state of the art facility, our core foundation remains customer focused and customer driven. We are proud to be a franchised Chevrolet and Buick dealer and to offer great products combined with honesty, integrity, and fair pricing. From sales and leasing, to service, parts, and body repair, Mort Backus and Sons cares for more than just your car. We invite you to become part of the Mort Backus and Sons family!

"Taking Care of the North Country for Over 60 Years"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 17, 2019

    First class customer service- Mort Backus and Sons could actually hold a seminar and teach customer service skills !!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 26, 2019

    I recently had my 2019 Chevy Equinox in the shop for an oil change and tire rotation. The employees are very friendly and professional. Everyone you see... always has a smile and a few minutes to say hello.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • January 11, 2016

    I moved up here and had problems with my truck and Mike came out looked t it and see the problem and fixed it for nothing. next time I had to get it fixed... went there, they put it in the shop gave me a loaner said go shopping it will be ready in 2 hr. Well I cam back in 1 hr and it was ready and it was done and done right. There repair shop is the best. if its not right take it back and it will be

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 20, 2019

    Been a customer for over 14 years and will keep coming back. Great people and great service.

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    Came in for service or repair
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  • 5.0 out of 5
    May 18, 2019

    Always willing to help wether I was purchasing or having the vehicle on for service!! Great group of people!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 5, 2019

    Excellent service as always. Very knowledgeable service department. Always willing to help and make sure vehicle is ready for the road!

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 25, 2019

    The entire staff at Mort Backus and Sons is always professional, accommodating, and friendly.

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    Came in for service or repair
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  • 1.0 out of 5
    December 30, 2018

    Service department replaced wrong wheel bearing and would not admit to mistake. They wanted me to pay again to replace the other side. Unacceptable.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 15, 2018

    This company always goes above and beyond for all of their customers.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi there, thank you so much for your positive comments about Mort Backus and Sons Inc.! Please let us know if there is anything else we can do for you...; we are more than happy to help!

  • 5.0 out of 5
    May 7, 2018

    I required a loaner car as my airbag recall was tended to. Very pleasant, called me about my inspection sticker. I approved to have it done. I received... a call half way through the day my car was ready. Loved being informed.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top quality service to every ...guest, and are pleased to hear that you enjoyed your experience here at Mort Backus and Sons Inc.!

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