Don Jacobs Toyota

I am so impressed with this dealer! The sales team, the finance team...you name it! Just got done working with Harmanpreet Singh in the Body Shop. He was so helpful and answered all my questions. I love Don Jacobs!

Just to check why my abs light is on I got Charged nearly $200. Insanity!!! I will NEVERRRRR go back! It’s a major rip off!!

6 hours for a requested wheel balance check. 4 hours in I return to the dealership and they feed me some crap explanation of exhaust against cross member. If this was the case it would be rattling and all the time, not just at 60-65mph, as described to all the service reps. All this WITHOUT DOING THE REQUESTED WHEEL BALANCE! They then do the requested wheel balance and without admitting that was the problem they scooted me out the door for a nominal fee. Initially they were saying 190$ for diagnostics...they sure are glad it wasn't that much. The next day i took the truck to a very trusted area mechanic and they found both rear tires out of balance...IMAGINE THAT!! I drove the truck home and had no wobble or vibration!!! When i inspected the wheels there were massive changes to the wheel weights...evidence that TOYOTA did absolutely NOTHING!!

I had Max today. He was just great. I had many questions and he was respectful and patient. Got me all my answers. But this is the second time I had to correct their billing. Both times they over billed me. Always check your bill before leaving. Max got the bill corrected immediately

This dealership charges 5K mark up fees for "anti-rust" package which is 10% of the car price. Do yourself a favor and take your business somewhere else.

Don Jacobs Toyota from the sales man to manager of sales, excellent service ! Some dealerships will give you a car payment that is very high , Don Jacobs can get you a affordable agreement. Professionalism to the Max!

Thanks Gilberto.your service to me is amazing and professional. You are kind and knowledgeable

Morning, I wasn't sure who to talk to about this, first Mike Alton did not go over the bill or explain anything to me about the work completed. He just walked me over to the cashier and made me pay for my bill. The AC refresh, the sanitize does not smell like a sanitizer it smells like jet fuel it stinks in my vehicle so bad that it upsets my stomach and gives me a headache. The mechanic vacuumed my blower motor and charged me $190. Are you kidding me I'm sure it only took 5 minutes to vacuum ! Pulled the nail from my tire to put a plug in it and charge me $44. I have already put a plug in a tire and you don't need to take the tire off the rim to put the plug in . On top of it I have a shop charge of $79.45, for what ???? Which I wasn't told would be on my bill, looks like it was added before the work was even taxed. So I'm being taxed on a shop charge? Mike tried to tell me that I needed my master cylinder and brake line flushed which I told him for vehicle having 20,000 miles I didn't need that done. Evidently he must think that I'm a stupid woman. I feel very taken advantage of being on a fixed income. I wonder how many other customers feels like they got screwed over. I'll bet money that he gets paid commission.

Sales Representative Katie Haagensen was extremely helpful with the purchase of our new vehicle. From working with her via txt, email, by phone or in person, she made the process very easy and everything went quickly and smoothly. Thanks Katie!

Typical shady car dealership. I live 2 hours from this dealership so I was very specific with them on what I had for a trade, how much I was willing to put down, the loan term and maximum payment I was looking for. The salesman’s words to me, “That’s definitely possible!” From there I made an appointment to drive down and told him that as long as everything looks good on the truck and everything checks out for them on my trade, I would be buying the truck. The day after I made my appointment the truck suddenly jumps up in price $1,400! This Tundra had consistently decreased in price over the past 3 months without an single increase, and then the day after I make an appointment to come and get it, it has an increase in price. When I asked the salesman about it he said that it was due to the “market” and they would not honor the price it was listed for when I made the appointment. I told him I would still be interested in the truck if they could still meet my loan and payment requirements. I had mentioned several times I didn’t want to fill out a financial application if they didn’t think it would be possible to meet my requirements for payment because I have excellent credit and I didn’t want the ding on my credit score if it wasn’t possible. Salesman told me the managers would be willing to work with me on it as long as I filled out the application. So I fill it out, my credit score is 800, they come back and say my monthly payment would be $100 more per month than the number that I had originally gave them and was told that it was “definitely possible”. Now I have a drop in my credit score for nothing. If you are thinking about wasting your time there, don’t make an appointment for a future date and express that you will buy the vehicle, in case there are “market” increases. Also wouldn’t recommend listening to the sales people if they say something is possible from a payment standpoint. Hopefully all Toyota dealerships aren’t this shady. Was looking forward to switching from a Silverado to a Tundra.