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Immaculate service area.... friendly helpful staff.... work done on time and done right.... clean car when I left.... what’s not to like .....beautiful... facility .... great job
Serviced and reset the circuitry within my BMW 5 series due to an electronic fluttering in my drivers display. Staff was both helpful, knowledgeable and... friendly. I will definitely return there for service as needed.
I strongly recommend Zimbrick BMW because even when there are extraordinarily serious customer service issues, management was immediately attentive and... responsive to my feedback. I’m glad I gave them a second chance as I’m thrilled with my purchase. If you’re planning on buying a car at Zimbrick BMW, you’ll want to work with Client Advisor Tim Prost. He remembers my name, always greets me warmly, and is always on top of whatever he needs to get done. Even after our sale was completed, he stayed in touch to check in and address any after-sale issues that popped up. If you’re popping in to ask about features, ask for Product Genius Justin Sundby. He remembered my interests and was always there to show me something new or explain a feature so I could understand its functions. He was always friendly and patient with us. As for my experience I spent over a year researching the car I wanted. I only buy 1-2 year certified cars meaning I can’t be too picky but I still wanted something with character. Most lease returns have few options and are white/black/silver exteriors with all black interiors. I wanted something unique that I connected with emotionally. I had my heart set on a Mercedes but spent months looking at certified cars and couldn’t find one with everything I wanted. I checked BMW on a whim and found a local low mileage certified almost fully loaded vehicle with Med Blue exterior and Night Blue interior. I knew vehicles with these options would be hard to come by so I wanted to act fast. A quick test drive later and I discovered technology that was vastly superior to the Mercedes I was looking at. We decided to go for it. Throughout our car search process we had some serious issues with one of the Client Advisors and strongly considered walking away from Zimbrick BMW forever. The issues themselves aren’t relevant any more because of the way Zimbrick BMW dealt with the issues. I provided feedback the next day in-person to Griffin Roberts, New BMW Manager, and over e-mail to Andy LaBerge, General Manager. Both Griffin and Andy were attentive and responsive to my feedback. They apologized and thanked me for giving them a chance to make it right before taking care of the issue. I ended up finalizing my purchase that night and asked to be transferred to Tim Prost because he was genuinely friendly, personal, and professional with us even though we were past closing hours at this point. Since then Tim has made sure every step post-sale is taken care of. I know I’m in capable hands with Tim. I also met Service Advisor Stacy today who was friendly too even though I didn’t have an appointment scheduled. Other than the one problematic Client Advisor, everyone else at Zimbrick BMW has been great to us and we’re ecstatic we didn’t give up on them. My advice is if you aren’t being treated respectfully, take some time to gather your thoughts and go back in to provide feedback to one of the managers. Follow-up with Andy LaBerge if you didn’t speak with him directly. They’ll take care of it. We have limited dealership choices local in the Madison area but Zimbrick still prides themselves on top notch customer service. I was initially concerned they wouldn’t take my feedback seriously but now that the issue is resolved, I can confidently recommend Zimbrick BMW to anyone now.
Zimbrick BMW did a great job in selling me this BMW 540. All issues and objections were dealt with, making the experience very pleasant and positive.
We had a problem with a vehicle, but the sales manager and general manager went to bat for us with BMW and made everything right to our satisfaction. Very... impressive. We will shop there again.
Thank you BMW and Madison for great customer service and making my family feel safe during these train times! I would highly recommend them for sales and... service
Service manager was great did exactly what was expected, very courteous and helpful explained fully what was done. He had Tyler explain some of the electronic... items I had questions about. Overall a very good experience thanks to Brian and Tyler. CS girls were great also.
Very professional attitude and practice in this dealership. They handled everything well from beginning to end. We would recommend doing business with... Zimbrick to anyone buying a car.
I have been a BMW fan since my 1974. 2002 in Denver. I find Zimbrick to be head and shoulders above any dealership I have ever dealt with. However my... last visit on May 25, 2020 I was shocked with so many workers not wearing face masks. Mostly being greeted in the service garage where I signed the paperwork. Both large garage doors were open which is fine however the wind was in my face while the employee was talking to me without a mask. I am 72 years old so those of you saying big deal think again. Every establishment I have had to go to during this pandemic require employees to wear a mask and either encourage customers or require we wear a mask. Just another note on the 27th Wisconsin had its largest spike in cases two weeks after our Governor's stay at home order was overturned. This pandemic is not over.
Excellent experience dealing with the service department on a recall appointment.. The staff was fantastic to work with to repair my vehicle.. Would highly... recommend this dealership for car service repairs...