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Graduated from U of R, married with two grown sons. Enjoy riding my motorcycle, flying my drone, and checking out new places with my wife of 40 years! Seeking out barbeque places is our specialty!","emailTxt":"rusty@royalva.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/users/royal4502/d0ae1998-8b0e-4a34-a0ac-dcf535cea5f9.jpg","drDealerId":19772,"dealerEmpStartDtUtc":"1051747200","industryStartDtUtc":"531187200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":74352,"personPtyId":38082061,"firstName":"Ronald","lastName":"Carter","titleText":"Sales Representative","shortBioText":"Hi just wanted you to know one thing about me. I will listen to your needs and make sure that at all times you are important. I promise that your experience with me will be great.","emailTxt":"rcarter@royalva.net","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/users/royal4502/0e7261e9-0a6e-47d0-a991-c8a0d3f73b0d.jpg","drDealerId":19772,"dealerEmpStartDtUtc":"1277942400","industryStartDtUtc":"883612800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":74311,"firstName":"Doug","lastName":"Forthuber","titleText":"Sales Representative","shortBioText":"","emailTxt":"dforthuber@royalva.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/users/royal4502/75cd0051-f7c2-4d40-9080-02f8cf1f52a8.jpg","drDealerId":19772,"certifiedEmployee":false},{"id":458152,"personPtyId":37940956,"firstName":"Marquis","lastName":"Jeter","titleText":"Sales Consultant","shortBioText":"Country guy from South Carolina with a sense of humor and a natural ability to make people happy and satisfied. 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Royal Chevrolet

4.8 out of 5 (4.8) 548 reviews

Dealer on Cars.com since September 2016

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat Closed
Sun Closed

Reviews

4.8 out of 5 4.8
548 lifetime reviews. Includes reviews of Royal Chevrolet from DealerRater.com
  • 5.0 out of 5
    Service and sales
    April 25, 2018

    I???ve been having trouble with my GMC Acadia 2012 for many months. Service was terrific and sales gave me loaner of new Traverse which I never imagin...ed I would buy. It was such a great car that after additional car trouble I bought a Traverse. Sales worked very hard to find me the car I wanted and service was so helpful that I didn???t hesitate to come back. Thank you all!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Royal Chevrolet

    We are happy to hear that our sales and service teams provided you with 5 star customer service during your visits with us. We will be sure to share y...our compliments with all of them. We appreciate your feedback and hope that you enjoy the ride!


    Employees Worked With
  • 5.0 out of 5
    Good sales people
    April 24, 2018

    They were very understanding of my need on the car I was buying. We???re also very helpful. I was able to get the car I wanted

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Royal Chevrolet

    Anthony, we are glad to hear that our team was able to help you find your ideal vehicle. We will be sure to pass along your kind words to them. Enjoy ...the ride!


    Employees Worked With
  • 5.0 out of 5
    Fantastic
    April 23, 2018

    Sales are what made tgis purchase happen. Going the extra mile so to speak.. I can't lie but proximity of tje dealership was a factor but the quality ...of the truck was the bottomline...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Royal Chevrolet

    Rick, we are glad to hear that our sales team was able to help you find the vehicle that was the perfect fit for your needs. We will be sure to share ...your compliments with them. Enjoy your new truck!


    Employees Worked With
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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Royal Chevrolet from DealerRater.com

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Service Pricing

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 331 Offers on 19 Models

About Our Dealership

Dealer on Cars.com since September 2016

Royal Chevrolet is a family owned dealership that is part of the Royal dealerships in Richmond that were founded by Ed Mugford in 1971.
The dealership motto is "The dealership that's different" because of how we treat the customer.
When you walk into the dealership, you are treated with professionalism, courtesy, and a commitment to making you completely satisfied. Operated by Del and Drew Mugford, you can deal directly with the owners during your buying experience! They are right on the showroom floor helping to handle your needs.
Visit us at 4502 W. Broad St., Richmond, VA 23230.
http://www.royalva.com/

"The Dealership That's Different"

Top Reviewed Employees

Royal Chevrolet
4502 W Broad St Richmond, VA 23230
New (804) 417-6920
Used (804) 417-6921
Service (804) 417-6923
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