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Royal Chevrolet

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Royal Chevrolet Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Royal Chevrolet is a family owned dealership that is part of the Royal dealerships in Richmond that were founded by Ed Mugford in 1971.

...


The dealership motto is "The dealership that's different" because of how we treat the customer.
When you walk into the dealership, you are treated with professionalism, courtesy, and a commitment to making you completely satisfied. Operated by Del and Drew Mugford, you can deal directly with the owners during your buying experience! They are right on the showroom floor helping to handle your needs.
Visit us at 4502 W. Broad St., Richmond, VA 23230.
http://www.royalva.com/

"The Dealership That's Different"

Reviews

4.9 out of 5 4.9
664 lifetime reviews. Includes reviews of Royal Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 23, 2019

    I read the negative review of a customer from May 19, 2019. It could not be more off base regarding Royal's service. My family has purchased cars from... Royal Chevrolet since the 1970s and we have had nothing but good experiences through the years. I bought a new Tahoe from Royal last year and I have serviced there since I purchased it. The team is efficient, honest and they follow through on their promises. I have also used Royal Collision Center in the past. They have always provided excellent service and their repairs have been flawless. I have recommend friends, clients and family members to Royal for years and I have always received great feedback on their service and hand holding. I don't usually write reviews, but I felt compelled to provide a justified review of Royal's service based on 40+ years of great experiences with Sales, Service and Collision.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Zaremba

    Sales Manager

    (4.9) 46 reviews

  • 5.0 out of 5
    August 2, 2019

    On July a purchase of a 2019 Malibu was made at Royal Chevrolet. Our focus was on the dealership, car choice and a price to fit our budget. Sales Consultant,... Craig Richardson, Jr's great people skills, knowledge of the vehicle and purchasing process made this experience pleasant. We thank the entire Royal Chevrolet team for being professional and kind. We accomplished our goal with the purchase of a new car.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dino Capocelli

    Business Manager

    (5.0) 133 reviews

    Craig Richardson Jr

    Sales

    NOT RATED

  • 5.0 out of 5
    July 18, 2019

    The services was great I came in at 7:30 am and I was out by 9:30am like they promise. Everyone was very helpful and nice.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2019

    Great dealership, everything was smooth and Bill Carchman was a great help! I came in not set on a vehicle but the vehicle was to great to pass up!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Carchman

    Sales

    (4.9) 77 reviews

  • 5.0 out of 5
    June 19, 2019

    John was very efficient and honest about future recommendations -- not pushy. Quick service. Nice waiting room accommodations. Free inspection.

    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    June 12, 2019

    We purchased a Ford from a Chevy dealership ONLY because this truck was the truck my husband has dreamed of forever. This dealership is definitely " a... boy's club". I got the feeling that they are usually used to dealing with men and men having all of the say in a buying position. This time that was not the case. My 13 year old daughter even picked up on the fact that after even the first encounter, they only wanted to address my husband. After a day of contemplating to purchase or not , we decided to go back. We tried to negotiate the price by a hair and they were not willing to work with us because THEY CHOSE to put on brand new tires on the vehicle. Fast forward to a couple of days ago and there was a squealing coming from the truck. We were still under our 30 day warranty, so we called. The appointment was scheduled for 1pm on Monday (which only worked if I had an immediate ride back to work and they agreed upon when I scheduled the appointment. Dropped the truck off, was asked if they needed to contact my husband to see what the issues were (here we go again), I knew the issues. Waited over 30 minutes to get a ride back to work, I assume they don't offer loaner vehicles or at least I was not offered one and when I asked about getting a ride I was looked at me like I had 3 heads. Come to find out the brakes were low and so they replaced them. Funny, BRAND NEW tires, but bad brakes. Winston was polite, don't get me wrong, but polite doesn't get you a raving review. Personally, I would not recommend Royal to anyone and the fact that I encounter dozens of people a day throughout my personal business, that shouldn't sit well. P.S.- The finance guy, Mike was great at explaining everything. So, that was a bright light.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Winston Mugford

    Sales

    (4.9) 22 reviews

  • 4.0 out of 5
    June 7, 2019

    Bill was speeding in helping us with the purchase. We came in knowing what car we were interested in. Bill made sure everything met our expectations.

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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Carchman

    Sales

    (4.9) 77 reviews

  • 5.0 out of 5
    June 7, 2019

    Royal Chevrolet is like family to me. My original salesman Rusty Snead has retired but the new salesman Bill Carchman was very helpful and nice. Rusty... would have gotten me a better deal but over all the service was great and the staff is very helpful and they went above and beyond to help me.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Carchman

    Sales

    (4.9) 77 reviews

  • 1.0 out of 5
    May 29, 2019

    Royal is dishonest and incompetent. They missed 4 major issues with my repair that put my family in danger. They then lied about it. The owner is full... of talk, but doesn't stand behind his service or collision centers. Do not buy there or take your car for service.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This customer's vehicle was in our body shop with extensive damage that took quite some time to repair. There was some hidden damage that was not seen... by the customer's insurance estimator. All concerns were addressed and corrected. We are deeply sorry that the hidden damage was not found originally, but profanity towards employees who are trying desperately to address concerns is not helpful nor appreciated.


    Worked with:
    Michael Zaremba

    Sales Manager

    (4.9) 46 reviews

  • 5.0 out of 5
    May 29, 2019

    It was very professional and enjoyable experience would recommend friend

    5.0 out of 5
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    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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