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I spoke with Melissa the sales manager about purchasing an SUV for my college daughter. While in the process of financing (1 hour time frame) the vehicle... was sold out from under us. Melissa said we didn’t have a deposit on vehicle so it was fair game to sell. She was not waiting.fir us. Credit was run .. price if vehicle was established. We were just waiting for THEM to complete paperwork. Wow, talk anout greed and unprofessional and unethical. Then Nelissa wanted to find another vehicle for us. ARE YOU KIDDING? I would never give them my business!!!
The staff here is very nice, but they simply cannot price a car competitively. I have shopped them several times as they are the closest dealership to... our home. Every time we have beaten their price significantly at any other dealer. I beat their price by $2K on a new Kia Optima a few years ago - cash deal, no trade, identical cars. This weekend we stopped to check out a used Lincoln MKX they have on their lot. The car drove very nice but had significant cosmetic issues, most notably all 4 wheels had curb rash to the point that they had chunks breaking off the edges. The car has a retail NADA Value of $14,675. They were asking $16,098. Average Trade-in was $11K, and there is no reason a dealer should have given a dime over that considering the damage. When we asked if they could move on the price at all, they simply said no. We happened to stop at an actual Lincoln dealership the same day and I asked the parts department how much those specific wheels cost. They cost $1K per wheel. This vehicle literally has $4K in damage and they are asking almost $1,500 over retail Blue Book. This is a $12K car by the most generous estimate. There is nothing anyone can say to validate a price above that. Some dealers simply cannot get past the fact that what they paid for a trade in does not change the market value of the car. Like I said, the staff here is really nice and very polite. But overpriced is overpriced. And I have yet to find a more overpriced vehicle than the one we looked at here.
I shopped extensively for a used light truck. Contacted Peak Kia North regarding a 2016 GMC Canyon. Marc Drohan was very responsive, polite and helpful.... A very good experience working with he and the staff.
Overall experience was great. No pressure and everyone was helpful in answering my questions. Everyone was friendly and professional. I would recommend... everyone I know to purchase a vehicle from this Dealer. I warranty on Kia's are what initially peaked my interest.
I visited the dealership twice before my purchase. During those visits, Kerry was extremely helpful, answered all my questions, and provided me all the... information that I needed to decide on a vehicle. I never felt stressed or pressured during those visits. Before my purchase, he provided me a detailed "out-the-door" quote at my request that included all the options that I had requested. The overall experience was very easy, straight-forward, and satisfying.
This is my 2nd car from Peak Kia North and I would go back to them again for my third but I'm not looking to do that for a few years since buying a new... car. When I needed a good dealership to find me something and work with my credit . . . they came through for me. No pressure, no hassles. Once I'd been in my vehicle for a while, they found me an upgraded situation and they came through for me . . . again. Tim found me the right car and the more I drive it, the more I love it! I have and will continue to recomend Tim Goeden and Peak Kia North when I hear of someone needing new (or used) wheels!
Had a great experience at peak Kia north. Mark was great and Mellisa was awesome as well Will definitely come back. You won ourself a new loyal customer!!
I greatly appreciate them staying late to help me. A great group of professionals. I recommend Peak North to anyone who asks me about buying a car.
This is our second purchase from this Kia dealership. The process is very efficient and the salesman was very knowledgeable. We had an identical experience... with the purchase of our last vehicle from Kia. Very consistent. We continue to refer customers here. Service department is excellent as well!
I think all the sales staff were really nice and made you feel at home