Romain Cross Pointe

I dealt with Malcolm Cook and was quite impressed. He was helpful in buying a used vehicle, and he made my purchase a pleasure. I would ask for him specifically if interested in a new or used vehicle. His manager was also helpful. There’s a genuine reason that this dealership has a stellar reputation.

Friendly environment, didn’t feel pressured to make a deal. Car is very nice and staff very helpful!

Was trying to be a first time service customer. I own a Subaru that needs to be serviced. I have called more than once and was told someone would call me back to schedule an appt. First time.... Nothing. So I called back a week or so later and spoke to someone else that answered. She was very nice and polite and said she saw that I had called and no one called me back, she apologized and said she would red flag it and send it back through so someone would call me. Once again..... Nothing. This is frustrating because the service I need done can only be done at the dealership. I also work in the automotive service industry and understand how busy the service department can be and sometimes you forget. It happens. So I called again, this time the person was very short and said it's in the system they'll call you and hung up. So at this point I give up. I guess I'll have to find another dealership to go to for service unfortunately.

Service was better this time, work was completed in a reasonable amount of time Draven Hargett did an excellent job, he communicated the status of my vehicle very well.

Didn’t do enough testing before replacing part that I didn’t need! Helped me resolved their mistake but it cost me more than real problem .

Personally I felt welcomed and comfortable As a return customer this was important to me

Kandace is a gem!! The entire team at Romain was on the spot and made sure that I felt comfortable from the buying process to the time I drove out of the lot. And they have checked up on me since. I?m pleased with my new car and with the service received.

I dealt with John Edwards in sales and Tiffany Shelton in finance. They were incredible and provided a seamless buying experience with great interest rates!

Easy to make an appointment. And, they offer excellent, friendly, and quick service always with cozy waiting areas for the family if needed.

Thankyou to the staff at Romain. I have been a customer for 29 years and have just purchased my fourth vehicle, a 2025 Crosstrek. Jessica was exceptional. Cudos also to Tyler and everyone I may have forgotten by name.