Groove Ford

Tried to buy a car from them. It was your absolutely stereotypical slimy car sales man experience. The price magically changed twice after our first engagement (going up each time of course). I had been given a price quote, I had signed it, magically the next day I was told the price had gone up, and they would get me new paperwork. then a few hours later I was told it had gone up again.. Then after I brought up the discrepancy they went radio silent. This dealership is the perfect representation of why people don't trust car sales people.. unethical and disrespectful.

We had a great team that was able to get a deal that worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to purchase a car. We meet with Teddy the Sales Rep and he was great and a very nice person. He knew everything about the vehicle and took us through the entire process of getting the car. Special thanks to Taelor she really knows her job and can work a great deal and Hannah for going above and beyond aswell very sweet ladys. (The Blackwell)

This guys a tool never talk to him about a problem you might have he’ll just turn a cold shoulder and for this dealer I WILL NEVER TAKE MY TRUCK TO THEM AGAIN what a bunch of lards

I stopped by to look at F-150 Platinums, I met Jacob Robbins in sales who when out of his way to show me many vehicles, and answered many questions. Jacob was very professional, knowledgeable and pleasant to work with. The sales manager, finance manager were also very helpful. They gave me a great trade in and a fair price on the vehicle I purchased. If you are looking for a new ford, I recommend Groove Ford and asking for Jacob Robbins! Jacob and the team members will take great care of you!

They are awesome, I scheduled a time to check out a few cars and fell in love with the first one immediately. Teddy was friendly and very helpful!

Should have known better. 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months of original B to B warranty. Dealer Manager gave me $200 to pay deductible on extended warranty. 2ndproblem: When I purchased car I also purchased an 8 year warranty which included services for first 20K miles. Called for service appointment, sat in driveway in front of door to service bay, finally went inside and was told I would have to leave car (FOR AN OIL CHANGE) 3rd problem: Bulletin on drivers seat. Came too appt was told parts needed to be ordered even though I had told them the problem and bulletin number when I made appt., didn't hear back. Called, told that I had to arrange parts wit parts dept. Spent $250 and took it to an upholstery shop. 4th Problem: one of the back up sensors fell out of the rear bumper. Made appt (over 3 weeks to get appointment) Groove picked up car, called and said that there was no warranty and the cost would be $1,073.00. Apparently misdiagnosed as a blind side sensor (difference of $200.00 plus dollars). No warranty because I had attempted to pull the sensor back into [position with a needle nose pliars, even though no collision. told them to return car (they did promptly) Of course the recall on the brakes was not done (they couldn't charge me for that). Interesting that when I tried to call Logan Wakefield to talk about the repair, his voice mail said he would return May 5th (being as this was October 18 it was not an unusually long response time for a Ford Service Writer). So, caveat emptor, buyer beware. You are at risk at Groove Ford.

Friendly, Courteous, and though the vehicle I inquired about didn't work out, they have kept me in the loop for potential inventory arriving soon to meet my needs. Looking forward to closing a deal soon.

I went for appt for oil change /tire rotation. Assigned to rep.ANTHONY. upon questioning the price being double of schomps Ford for same service, ANTHONY became verbally abusive, lying that I yelled at him. He called me a Karen, very rude, berating me in front of other customers and staff, and condescending. I asked for his manager. Anthony became angry and argumentative. I strongly urge you take your vehicle to Schomp Ford for all service needs. The outcome was the manager took care of my car, kept me in a area away from Anthony, who I felt very threatened by. I appreciate the manager recovery efforts, I won't return.

David Hernandez and the whole team at groove was amazing to deal with. They got us into our dream car, we were patient with the process and they weren’t pushy at all. They made the deal happen! I would highly recommend David Hernandez he was a great salesman.

Jesse was awesome. Extremely patient with my son as he was going through the car buying process. I appreciated his flexibility as we worked through the process.