Reviews
Outstanding customer service, providing an excellent
Outstanding customer service, providing an excellent shopping experience! They work with you in finding the right vehicle for you. Very professional and patient.
Outstanding customer service, providing an excellent
Outstanding customer service, providing an excellent shopping experience! They work with you in finding the right vehicle for you. Very professional and patient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Groove Ford (service) is possibly the worst Dealership I
Groove Ford (service) is possibly the worst Dealership I have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 times and left numerous voicemail and no response. Needless to say, I would never trust them again servicing my car from now on. Customer Service is dead!
Groove Ford (service) is possibly the worst Dealership I
Groove Ford (service) is possibly the worst Dealership I have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 times and left numerous voicemail and no response. Needless to say, I would never trust them again servicing my car from now on. Customer Service is dead!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
ALWAYS DOUBLE CHECK YOUR PAPERWORK!
ALWAYS DOUBLE CHECK YOUR PAPERWORK!!! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess what?!?! There was nothing in our contract. Our paperwork kept getting messed up during the deal and we should have walked then. So now without the GAP, we are on the hook for the rest of the payment. Do not trust this dealership!
ALWAYS DOUBLE CHECK YOUR PAPERWORK!
ALWAYS DOUBLE CHECK YOUR PAPERWORK!!! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess what?!?! There was nothing in our contract. Our paperwork kept getting messed up during the deal and we should have walked then. So now without the GAP, we are on the hook for the rest of the payment. Do not trust this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Absolutely do not have Groove Service work on your
Absolutely do not have Groove Service work on your vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit for reimbursement. Took them 3 weeks for Ford warranty work, so we had about $1k in rental costs. They denied the claim and now we've paid $1k out of pocket for a Ford recall. No sense of urgency or follow up from the dealer through the whole process. Beyond frustrated.
Absolutely do not have Groove Service work on your
Absolutely do not have Groove Service work on your vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit for reimbursement. Took them 3 weeks for Ford warranty work, so we had about $1k in rental costs. They denied the claim and now we've paid $1k out of pocket for a Ford recall. No sense of urgency or follow up from the dealer through the whole process. Beyond frustrated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
HORRIBLE COMMUNICATION and SERVICE!
HORRIBLE COMMUNICATION and SERVICE! I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they received. Groove Ford was supposed to do 2 factory recalls and asked that they diagnosis a few other items and I received a 3 second, yes 3 second video from them with NO explanation of what I was seeing in the video. I later found out the video was for a broken air intake tube fitting which HAD TO HAVE BEEN BROKEN BY GROOVE FORD because it was not this way when I checked it in! This is not the 1st time Groove Ford broke pieces on my vehicle, previously they broke the passenger side glove box clip when they replaced the cabin filter. They would not take responsibility for the broken intake tube and wanted to charge me $222.06 to repair/replace. Additionally, they only corrected 1 of the 2 recalls, when I took it back to have the other recall completed they told me that it wasn't available until August. I mean seriously, why wasn't I told that before when I had it in?
HORRIBLE COMMUNICATION and SERVICE!
HORRIBLE COMMUNICATION and SERVICE! I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they received. Groove Ford was supposed to do 2 factory recalls and asked that they diagnosis a few other items and I received a 3 second, yes 3 second video from them with NO explanation of what I was seeing in the video. I later found out the video was for a broken air intake tube fitting which HAD TO HAVE BEEN BROKEN BY GROOVE FORD because it was not this way when I checked it in! This is not the 1st time Groove Ford broke pieces on my vehicle, previously they broke the passenger side glove box clip when they replaced the cabin filter. They would not take responsibility for the broken intake tube and wanted to charge me $222.06 to repair/replace. Additionally, they only corrected 1 of the 2 recalls, when I took it back to have the other recall completed they told me that it wasn't available until August. I mean seriously, why wasn't I told that before when I had it in?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience with Groove Ford!
Great experience with Groove Ford! They were made a great deal and were very reasonable and thorough...
Great experience with Groove Ford!
Great experience with Groove Ford! They were made a great deal and were very reasonable and thorough...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Jim for always taking great care of all our
Thanks Jim for always taking great care of all our vehicles from trucks to Mustang for more than 2 decades. Appreciate you!
Thanks Jim for always taking great care of all our
Thanks Jim for always taking great care of all our vehicles from trucks to Mustang for more than 2 decades. Appreciate you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I contacted Grove Ford concerning a used vehicle
I contacted Grove Ford concerning a used vehicle advertised on line. I was texted a breakdown of the total cost and agreed purchase the vehicle. I was told that during the last drive the check engine light came on and they were going to fix the issue and contact me when it was done to finalize the purchase. While waiting for the parts they sold it to another buyer!! This was unethical! I spoke with the sales manager and he said there was nothing he could do. I believe they put me off until they had another buyer so they didn't have to ship the vehicle out of state!!
I contacted Grove Ford concerning a used vehicle
I contacted Grove Ford concerning a used vehicle advertised on line. I was texted a breakdown of the total cost and agreed purchase the vehicle. I was told that during the last drive the check engine light came on and they were going to fix the issue and contact me when it was done to finalize the purchase. While waiting for the parts they sold it to another buyer!! This was unethical! I spoke with the sales manager and he said there was nothing he could do. I believe they put me off until they had another buyer so they didn't have to ship the vehicle out of state!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mike was absolutely awesome!
Mike was absolutely awesome! Very knowledgable and it was obvious that he wanted to get us what we wanted! I'm loving the Ford Escape I got with his help!
Mike was absolutely awesome!
Mike was absolutely awesome! Very knowledgable and it was obvious that he wanted to get us what we wanted! I'm loving the Ford Escape I got with his help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I scheduled to bring in my vehicle because I was having
I scheduled to bring in my vehicle because I was having issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plus items are covered under a Ford warranty which includes a loaner. Well, a sales manager got me on the road with a car but my vehicle sat there for 6 weeks not being looked at. Plus when I was told to come get pick it up, it was not even fixed and now the items that needed work are worse off.
I scheduled to bring in my vehicle because I was having
I scheduled to bring in my vehicle because I was having issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plus items are covered under a Ford warranty which includes a loaner. Well, a sales manager got me on the road with a car but my vehicle sat there for 6 weeks not being looked at. Plus when I was told to come get pick it up, it was not even fixed and now the items that needed work are worse off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair