The customer is the last thing on there mind.
My son an I went to purchase his first car.I saw on the lot there was a car that he wanted.We took the car for a test drive.The car ran bad.The first mechanic said it ran like this before.I told the salesman to get the car fixed and I will buy it.After two days they sent the car to another shop to be look at.The shop said they have to order parts and it would be ready in a day the salesman said. Called the next day and they said the parts won't be in until a couple days.The salesman said they would give me $800 off if I fixed it my self.I said no I will wait until tomorrow .Went down to get the car and the salesman said that we are going to give you your deposit back because we will have to pull the motor out of the car to fix the problem.No one said that they had to pull the motor to fix it when the problem was found.The car is in the front of the as if it is for sale again.Fixed or not fixed?
This dealer is nothing short of ALARMING!
I made the unfortunate mistake of purchasing a vehicle from this dealer July 6, 2013 and have nothing but major problems that should have been remedied months ago. The VIN was either illegible or outright wrong on all of the sales documents. It's now the end of October and the dealer has failed to send me a license plate and registration. The Office of Motor Vehicles has put them in the mail to me as I got a ticket for no license plates, expired temporary tag, and expired brake tag. This dealer promised to purchase and install a new radio which broke before I could leave the lot, promised to fix the driver's side passenger seat which also broke before I could drive off the lot and change the kick plate under the driver's side dash in order to cover all of the exposed and dangling wires. To date, the dealer has only replaced the radio and caused me to drive to Kenner on at least four different occasions to fix the things he promised to no avail. I have filed a complaint with the Louisiana Attorney General's Office along with the Better Business Bureau. I suspect I probably won't have my issues resolved but it was worth a shot to me for taking advantage of a woman. Do yourself a favor; buy a vehicle from any other dealer in this state. Your blood pressure and anxiety levels with thank you.
I loved using Cars.com. The site is great and user friendly. But Jefferson Auto Plex is garbage. Twice I emailed them concerning two different vehicles and recieve no response. I finally called them 5 days later and the vehicle I wanted was sold. I would not recommend this dealership to anyone.
I found the people very helpful and trying real hard to make a deal they just didn't have anything in price range that i was interested in purchasing, I would recommend them .
Nice people nice manners
I just bought a lexus from this dealer and they are really nice people to deal with. it was a wonderful experience to buy the car from jefferson auto plex. abby