Doan Pre Auction Outlet

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service Closed

Doan Pre Auction Outlet Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2012

What makes Doan Different? Better Selection: Our dealerships have hundreds of new and used cars for you to choose from.

...

Mobile Test Drives: We'll bring the vehicle to you, you can test drive on your own time. Free Shuttle Service: Let us know where you need to go and we'll get you there. Award Winning Service Department: Factory trained & certified techs who care. No Charge Carfinder Service: If you don't see what you want, we'll find it for you. Active Community Commitment: We've generously sponsored many local youth and community events since our beginning in 1982.

"Doan Delivers: See Why We're Rochester's Top Choice for Pre-Owned Vehicles"

Reviews

4.5 out of 5 4.5
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 2, 2018

    Ron was able to make the process of buying a car super easy for me. He went above and beyond to make sure I got everything I was looking for in a vehicle.... Overall, I was able to look at the car, purchase and pick up the vehicle within the 24 hours. It was a simple and enjoyable process. I would recommend anyone to go here. I can assure that you will leave satisfied. Thanks again!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 19, 2018

    Went to go look at my dream car and I got it and I am very happy with it it's everything I have ever wanted

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the Camaro, Paul! Thank you for choosing Doan Pre Auction Outlet. We appreciate your recommendation.

  • May 26, 2018

    Ron was awesome ! He got me into a beautiful Jeep and helped me the entire way ! He was nice and gave great advice! Anyone who needs a used vehicle or... a new vehicle come here and ask for Ron ! Thank you so much Ron !!!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on the new Jeep, Ashley! Thank you for choosing Doan Pre-Auction Outlet and for letting us know about your great experience with Ron. ...Enjoy the Summer!

  • 2.0 out of 5
    March 20, 2018

    Price wasn't what we talked about prior. Had to work that out. The day I was to pick it up, it wouldn't pass inspection, that's after I was told the... vehicles are gone through at the shop before they get on their parking lot.

    2.0 out of 5
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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We regret that you were left with that impression. The purchase price is agreed to before documents are signed. As far as the inspection, we had insta...lled a new battery which reset the onboard computer system and the vehicle needed to be driven for a period of time until it was reset and able to pass inspection. It was certainly not intentional and we regret the inconvenience our error caused.

  • 5.0 out of 5
    March 1, 2018

    I will never go car shopping anywhere else! Derek helped me get into my dream car at the monthly payment I wanted. It was the most stress free process... anyone could ask for! I really felt like I was listened to and taken care of. I still can’t believe how easy Derek made this purchase for me! I definitely recommend him and Doan to anyone who is looking for a seamless and enjoyable car buying experience. I love showing off my new Renegade to all my friends and family!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Erica! We really appreciate you sharing this feedback with us. Great job, Derek!

  • 5.0 out of 5
    January 25, 2017

    Went in to look at another vehicle and found my "dream car" which had everything I wanted and more. Within hours Derek was able to make it happen for... me and the next day I was able to pick it up. Had a slight issue with the power steering and they quickly fixed the problem and even give me a rental all at no cost to me. This is my 3rd purchase from doan!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Third time's a charm! Thanks for letting us know about your purchase from Doan Pre Auction Outlet. We appreciate your continued business and recommend...ation. Thanks again.

  • 2.0 out of 5
    September 10, 2016

    I inquired about a vehicle listed for sale at their dealership. Left email address and phone number. Never received a response. A week later I see... the vehicle is gone.

    Not Applicable
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2014

    I think I may have been a little hasty with my assessment of the Doan Family of Dealerships with my last post. Before the post was published, I received... a call from the Sales Manager of Doan Pre Auction Outlet, to see how my buying experience went and how things were going. He and I had a discussion of the problems I was having and he quickly worked to remedy the situation. Long story short, the 2005 Dodge Dakota was being repaired within a few days. I now have my truck back and it drives and sounds great! Thanks to the dedication of the Sales Manager, my faith in Doan has been restored. He was genuine in his concern and really wanted to make things right. In the future, I will be back to Doan and I will recommend them to my friends.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tim, Thank you for coming back and adding this to our reviews. It is great that we all were able to work together and remedy the situation. I h...ope your Dakota is running great and you are enjoying it!

  • 1.0 out of 5
    March 3, 2014

    When I was searching for a vehicle here in the Rochester area, the first name that popped into my head was Doan. Widely known for quality, customer service... and good values. Well, let me tell you.... a week after I bought the 2005 Dodge Dakota, the passenger tire nearly came off. The upper ball joint was really bad. That's not the worst of it though. The engine light came on and after visiting Auto Zone, discovered that the #1 cylinder was misfiring. I took the truck to a repair center and discovered that not only was the ball joint shot, the outer tie rod was shot and every plug in the truck was over its useful life. The engine light came on because the plug in cylinder 1 was not firing correctly. After visiting the Doan dealer, they were gracious enough to reimburse me for the tie rod end, but I was on the hook for the rest of it. And, get this, the problems are not over. I just found out that after two weeks of owning this vehicle that the muffler has a hole in it, one resonator box has a hole in it and the passenger side exhaust manifold gasket is leaking. Now I have about 500 miles on this truck and have put approximately 2000 dollars into it. I can not help but feel as though the Doan family of dealerships is laughing all the way to the bank while taking advantage of an unsuspecting public because they are leaning on the good name Doan, made by previous owners and dedicated employees. I would most definitely not recommend Doan as a place to shop for a used car in the future. I know I wont be back. Unless of course they were to pay for the repairs. You hear that? That's them laughing.

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    4.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tim, Thank you for bringing this to light and I am happy that we were and to fix the issues.

  • 4.0 out of 5
    August 7, 2013

    I enjoyed the buying experience. There was virtually zero pressure. However, I asked that the AC be given a shot of refrigerant and the response was that... the service dept. checked it out and "it was blowing cold." Well, no, it wasn't. I bought a can of refrigerant and had cold AC in 5 minutes. Why couldn't they just do that?

    4.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Azibuck, Thank you for taking the time to review your experience with us. I am glad you enjoyed the buying process and felt comfortable with y...our salesperson. I do apologize for the AC problem.. Not sure why that happened but I will bring it up with the manager. Hope you are enjoying your purchase.

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