Doan Pre Auction Outlet

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 25, 2020

    They say one thing but deliver another - bad vehicles. Lots of post purchase repairs needed Just save yourself the aggravation folks - plus nasty customer... service to boot upon follow-up.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2019

    Great people to work with. Had a great experience. Answered questions right to the point. They got me into my new vehicle within a couple days

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Nikki! We appreciate you choosing us. Congratulations on your new ride!

  • May 26, 2018

    Ron was awesome ! He got me into a beautiful Jeep and helped me the entire way ! He was nice and gave great advice! Anyone who needs a used vehicle or... a new vehicle come here and ask for Ron ! Thank you so much Ron !!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on the new Jeep, Ashley! Thank you for choosing Doan Pre-Auction Outlet and for letting us know about your great experience with Ron. ...Enjoy the Summer!

  • 1.0 out of 5
    December 27, 2018

    A relative purchased a vehicle which has had nothing but problems since the week after purchasing. Has been back several times. Refunded him his extended... warranty when the transmission blew out. Every other week the check engine light comes on. When places show you who they are in their service and quality believe them. Save your money and time!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    We regret that your relative has experienced issues with their used vehicle purchase. Without a specific name, it is difficult to know what has been d...one (in addition to refunding the cost of the extended warranty) to assist him for the inconvenience. While we cannot always predict what may happen with any particular vehicle, we proudly stand behind them and work with our customers to ensure their satisfaction. For additional assistance, please have him contact us at 585-352-1010.

  • 5.0 out of 5
    November 2, 2018

    Ron was able to make the process of buying a car super easy for me. He went above and beyond to make sure I got everything I was looking for in a vehicle.... Overall, I was able to look at the car, purchase and pick up the vehicle within the 24 hours. It was a simple and enjoyable process. I would recommend anyone to go here. I can assure that you will leave satisfied. Thanks again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're delighted to read about your super easy buying experience with Ron at Doan Pre-Auction Outlet. Thank you for sharing this feedback with us. Have... a great New Year!

  • 5.0 out of 5
    May 19, 2018

    Went to go look at my dream car and I got it and I am very happy with it it's everything I have ever wanted

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the Camaro, Paul! Thank you for choosing Doan Pre Auction Outlet. We appreciate your recommendation.

  • 2.0 out of 5
    March 20, 2018

    Price wasn't what we talked about prior. Had to work that out. The day I was to pick it up, it wouldn't pass inspection, that's after I was told the... vehicles are gone through at the shop before they get on their parking lot.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We regret that you were left with that impression. The purchase price is agreed to before documents are signed. As far as the inspection, we had insta...lled a new battery which reset the onboard computer system and the vehicle needed to be driven for a period of time until it was reset and able to pass inspection. It was certainly not intentional and we regret the inconvenience our error caused.

  • 5.0 out of 5
    March 1, 2018

    I will never go car shopping anywhere else! Derek helped me get into my dream car at the monthly payment I wanted. It was the most stress free process... anyone could ask for! I really felt like I was listened to and taken care of. I still can’t believe how easy Derek made this purchase for me! I definitely recommend him and Doan to anyone who is looking for a seamless and enjoyable car buying experience. I love showing off my new Renegade to all my friends and family!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Erica! We really appreciate you sharing this feedback with us. Great job, Derek!

  • 5.0 out of 5
    January 25, 2017

    Went in to look at another vehicle and found my "dream car" which had everything I wanted and more. Within hours Derek was able to make it happen for... me and the next day I was able to pick it up. Had a slight issue with the power steering and they quickly fixed the problem and even give me a rental all at no cost to me. This is my 3rd purchase from doan!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Third time's a charm! Thanks for letting us know about your purchase from Doan Pre Auction Outlet. We appreciate your continued business and recommend...ation. Thanks again.

  • 2.0 out of 5
    September 10, 2016

    I inquired about a vehicle listed for sale at their dealership. Left email address and phone number. Never received a response. A week later I see... the vehicle is gone.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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