Jim Browne Chevrolet

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 11, 2019

    Went above and beyond to find me exactly what I wanted in my price range!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 1, 2019

    I would definitely recommend this dealership to my friends and family. I had a wonderful experience and felt like I received the best deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • October 26, 2016

    You can copy your review and paste it on any of the review websites below: I wasn't expecting this process to go so smoothly. I stopped by for lunch and... came back to the office with a new car ready for pick up at the end of the day. Everyone was so nice, they opened doors and greeted me. And this happens every time I came back to the dealership. Noah picked a selection of cars for me before I came and made the selection process very simple. He only showed me cars that I could afford, which I truly appreciated. He then worked with my financial needs to make the purchase possible. Now, I also had a wonderful experience with John King who showed me the cars and went test driving with me. He was so knowledgeable about the cars that he helped with making my decision on which car I wanted. Once I purchased the car, John took me to my car and showed me the ins and outs of the car. Connected me to all the devices. It was late and he wasn't bothered at all. I received an email from John the very next day making sure I didn't need anything and he made sure he was available for anything I needed. Good customer service is hard to come by, but I truly found it at Jim Browne Chervrolet!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 30, 2019

    salesmans took time out of their day to show me comaros as well as Corvettes. They were both pleasant, well spoken, knowledgeable of the vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2019

    Go on in and ask for Myra!! She was a huge help!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 27, 2018

    Would give 0 star even negative if possible. The experience my family and I had buying a 2018 Traverse last year was the type of experience you put on... Youtube and title it: Worst Car Dealership Experience Ever. We noticed that the car itself, and the car sticker features did not match. It says that the car had a black bowtie which cost around $500, but the car we bought didn't have one. So we called the worst sales consultant ever, Bryan Jordan from Jim Browne dealership Chevy, and asked him to refund the amount. After learning the reason of the call, he hangs it up every time, and does not reply to any of our texts anymore. Finally we were able to get a hold of a manager, and the amount was refunded after 2-3 months of countless text messages and hours of trying to call anyone from their dealership to deal with it. THEY WERE NOT HAPPY that they had to refund the amount. I'm not yet done. Within a month of buying a 2018 Traverse from them - which was the biggest mistake my family and I ever made (you're better off buying from a different dealership), we had some issues with the car regarding squeaky doors. We do not live in the Tampa area, and we have to drive about 2 hours to get to Tampa. But when we came in to have the brand new car fixed and seen, they just brushed it off, practically shewing us away like some flies without even checking what's wrong with the car, dismissed and told us we can leave after 5 minutes of arriving at their dealership, and told us to "contact the manufacturer because we can't do anything about it." Long story short, we have decided to take all of our services done at our local Chevy dealership, and not deal with Jim Browne Chevy ever again. Their manager also signed an IOU for a car part they have promised that comes with the purchase to be shipped in 2 weeks or so. It's already been a year and a month since that promise and still no package. So if you who are reading this review and looking to buy a car from Jim Browne Chevy, deal with a different dealership. You will be happier for it, I guarantee you.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We?re sorry that you had a less than completely satisfactory experience and appreciate your letting us know. At your convenience, please contact gener...al manager Chris Browne at (813) 935-3100. Thank you.

  • 5.0 out of 5
    November 8, 2018

    I have had nothing but good experiences with Jim Browne Chevy.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we are so pleased you enjoyed your visit to Jim Browne Chevrolet Tampa Bay! We sincerely thank you for the positive review, and look forward to se...eing you again soon!

  • 5.0 out of 5
    October 30, 2018

    I visited the location and talked with Kaitlyn. I had a few friends that had recommended me to her. I am not ready to purchase a vehicle yet, but when... I do I will be definitely going through her. Great customer service !

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!

  • 5.0 out of 5
    August 27, 2018

    I would recommend Jim Browne Chevrolet Tampa Dealership to all my friends and family because they kept their word in providing a solution to my escalated... issue with a car I had purchased in June 2018. The vehicle had manufacturer issues which prevented me from driving and is still being worked on but After a month and a half of not being able to utilize my vehicle I was still making payments on, I asked for the Executives to assist with providing a resolution to my ongoing issue. The General Manager called me in for a meeting including the Director of Service and Used cars which turned out with all of them wanting to make me happy again. They replaced my vehicle with another vehicle that was operational and with lower miles. My New Vehicle does not have all of the features of my old one but they also made it right by adding leather seats, window visors, tinted windows and a one Year subscription of onstar for navigation. Long story short, I’m now happy and satisfied with the services provided by Jim Browne Tampa and would like to Thank the following people for making this right for me: Jim Brown(Owner), Christopher Brown(CFO), Mark Hover (Director of used Cars), Andrew Gentile(Service Director), Camila Venegas (Finance Manager) and Jonny Carson (Sales Associate). They all Get an “A” for Customer Satisfaction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!

  • 5.0 out of 5
    May 14, 2018

    I purchased my car from this dealership so I thought it was only fitting that I sold it back to the dealership as well. It was a great car and I was surprised... to see the same level of care and service for the sale of a car (not one that could be resold) back to them. I was very upfront about not wanting to buy a car as I already purchased one, but that didn't stop their smile and service. Johnny Carson went so far as to wipe my license plate for me that I was transferring to my car (the one I didn't buy there as a reminder). Mark made sure I was set to pick up my check and put up with all of my questions. If I hadn't been looking for a specific car, I would have purchased from them again. The whole experience reminded me of why I chose them in the first place. I shop for the culture of the buisness, and this business definitely exceeds all of my expectations.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Browne Chevrolet Tampa Bay and we hope to see you again soon!

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