5 Grand Autoland

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
32 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 27, 2019

    I am in the process of buying a used car from 5 Grand Autoland and am very very impressed by there warm welcoming and eager to help and eager to please... attitude!! I had purchased a car went back w issues andEveryone sales, finance and service have all been fantastic!! I believe the issue has been resolved!! I find out for sure today but I definitely give them all a 5 star review !!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 20, 2019

    Horrible. I would never buy a car from them. The sales lady was helping 5 people at a time and not helping me. I thought the people there had bad attitudes.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 19, 2016

    To everyone at 5 Grand Autoland, I just wanted to drop you all a line and express my gratitude and appreciation for exemplary customer service and going... above and beyond in making my car purchasing experience Incredible. Being in Sales for twenty plus years myself. I have just purchased a car from 5 Grand Autoland in the past week, and it was actually an amazing experience.Kip's goal, from the outset, was to serve: to find me the car I wanted at a price I could afford: no hype, no pressure, just personal, caring service. It almost seemed too good to be true, but everything Kip promised and more has been delivered.  Kip was an amazingly professional and honest person to work with. I did not feel pressured to make a hasty purchase at all, as a matter of fact he directed me to several alternative vehicles that fit my budget and had the qualities that I was looking for. This dealership (5Grand AutoLand) definitely defies the high pressure sales environment stereotype that car dealerships. I would definitely recommend this dealership to anyone looking to purchase a car. Chris Sheffer

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 10, 2019

    Vanessa Hill at 5grand Autoland is Amazing !! shes has such good customer service skills, very patient and responds to you quickly Such a Sweetheart. I... Definitely recommend this place. She helped me find the best possible way to get the car i wanted and work with us to get us a good deal and a down payment within my budget she was patient basically had all option possible for us when we came in which is def a plus bc i work till late. I’m beyond grateful with her and Kipp they make you feel very welcomed and i love that i get to support a local business I’ve seen them expand over the years and this is actually my second car i get from them. They went above and beyond to finish up my deal and get me the car i wanted even after business hours which im thankful for. I have nothing but good things to say and i def recommend them if your looking for a new car this the place to go they have a wide variety of options to fit all prices and needs All The Staff is Very Welcoming and are willing to work with You 5 Star Place In My Books ❤️

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 19, 2018

    Horrible went in and the person i scheduled with was late! not only that alfonso was rude borderline a jerk horrible customer service tried to rip me off... ryan was nice but all that stress over a kia ?be honest to your customers because in the end you loose out on business and money and returning customer seriously i well never waste my time there thanks to alfonso!!

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2017

    Today I bought my third car from Kip... Once again he has made the process not only easy, but enjoyable. I contacted him yesterday and explained my situation,... he immediately replied and said to meet him at the store at 10am. By noon my wife and I were driving away in my new 2015 Scion TC (fully loaded with only 10k miles). Kip is not only the most honest dealer I've ever known, he is a great guy and a friend! Thinks Kip and everyone at 5 Grand Autoland!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 25, 2013

    It is with great pleasure I write this testimonial for David Spurling. My name is Desiree Roberts and in January this year I moved to San Diego. I approached... Dave to purchase a car and what should have been a process that would have been unachievable was achieved by Dave. He was able to secure me a 2011 c300 Mercedes Benz 8,000 miles in perfect condition at a competitive price. What sets Dave apart is that he was able to with his contacts, organize an amazing interest rate, secure me a loan without a long job history or credit and all of this in a matter of weeks. His professionalism, dedication, his knowledge and determination to achieve his clients requests is like nothing I have seen in this industry. I would only recommend Dave with any car purchases and it is because of his commitment to my purchase I was able to secure a spectacular car in a short period of time. Desiree Roberts

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 22, 2013

    I have to admit that my first experience was less than pleasant... But it was entirely my fault, and David handled it much better than I would have. I... went in knowing my credit was not great, and basically wanting the most expensive car (Jeep) on the lot. After a few days to rethink my plan of attack, I called David again and he was more than willing to get me in to another vehicle. I asked David for quite a few "favors" and he came through on each of them. I am very pleased with the 2005 Nissan Maxima that I bought. It is exactly as described, the price was fair and they got me financed exactly as he said he would. Thank you David and Kip for an outstanding experience that I will pass on to anyone looking to buy a vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2013

    Dave is truly a blessing to 5 grand autoland and it wouldn't be the same with out him. Being a marine for four years and not being able to change my views... of oceanside to never buy vehicles there, but this man will change the view of it all. I had a heavy load on me and he helped completely lift it off me and was willing to help me with more than just cars. This man will change your life aspects if you ever have the time to talk to him besides car. I believe 5 grand autoland will do great with cars as long as Dave is still there. I have never seen a man like him or car dealer ever. This place is a must go, must look for Dave, well entrusted man and believer. You will be shocked by what you see and what character this man holds, he helped me reexamine myself as a person as well. I also feel like I can start a new life as well!!!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 4, 2013

    From the first moment we called just to inquire was great experience, Kip was awesome, answered all our questions..helped my son finance his first car,,,all... his employees were great. I would highly recommend to all who need a good used car... Go see Kip he will treat you right , salesman with morals!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews