Sharp Cars Hours
Sharp Cars has over a million $ in late model vehicles...most still have factory warranties remaining! ALL are priced at least 50% below MSRP!
Sharp Cars is part of a large dealer group,Bob Thomas Dealerships. (bobthomasdealerships.com) With 2 locations in Indy and 3 in Ft. Wayne, you can search hundreds of new and pre-owned vehicles at your fingertips! Our commitment to customer service is the reason why so many customers come to us for all of their automotive needs!
"NO PAYMENTS FOR 90 DAYS ON ALL 2008 AND NEWER MODELS WAC"
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If you want to be lied to by a bunch of greasy car salesmen then I guess this is your place. They will tell you anything to get you into a car and not... hold onto promises. They dont call you back. And if your car needs to be worked on then it will take a month. Thanks Sharp cars!
Emailed to ask if a car had been smoked in before I made the trip to look at it. Never received a response. I’m not going to drive 3 hours just to find... out if a car has been smoked in or not.
I have been impressed by the volume of used cars and the quality and friendliness of all the people who were dedicated to my buying experience.
Up to this point in my life, I have always purchased new cars for a variety of reasons including the level of certainty that you walk away with knowing... that the car isn’t a lemon. However, this time around, I decided that I wanted a used Ford Flex around the 100k mile mark that was in decent condition. I searched the Indianapolis market for months on a daily basis to try and find the right deal. I had even test drove the car before so I knew exactly what I wanted. Eventually, I found the right deal at Sharp Cars. So I went there on a Saturday and took it for a brief test drive. There were some cosmetic defects but the car seemed functional. I traded my truck in for below what KBB suggested because I knew that I was getting a good deal. I also opted to get the extended warranty coverage in case the car was in fact a lemon. I planned to cancel after a few months if everything worked out which is what the representative had suggested. That was when everything seemed to go downhill. After purchasing the car, the check engine light went on within the thirty minutes that it took to drive home. I took it in the following week and they told me that the catalytic converter and turbo engines needed to be replaced. This was fine with me given that I thought my warranty would cover it. However, apparently the warranty from the outside provider didn’t kick in until 30 days after the purchase for the very reason of car dealerships selling lemons. This meant that I had to come up with a solution directly with the dealership. Sharp Cars wasn’t willing to replace the parts given that it would cost more than the car is worth. They offered to “trade me out of it” which I had never heard before. They essentially were going to find me an equal trade. My first idea was to just take my old truck back. It had only been a week but they claimed they had already sold it off. My second idea was for them to buy another Ford Flex from across town that was also a good deal and then I would buy it off them. They wouldn’t budge on that. It was at this point I asked, can I just have my money back? They could keep the car and I would just look elsewhere. They were unwilling to do that. I was at their mercy while they looked for an alternative at the auction. After two weeks of them looking and finding nothing, I was getting very nervous. They were kind enough to give me a loaner car but I was ready to close this chapter, especially as time progressed. The price that I had paid for the Flex was great and I became increasingly worried they wouldn’t be able to compromise. Eventually, I saw a Subaru Outback at their parent company Capital City Ford. I know in general that Subaru’s are reliable so that I decided to take that. However, I ended up spending much more than I had originally budgeted for. I have waited to write this review for 3 months to see if the Subaru worked and it seems to be fine. This has been a long review but I hope that potential customers get the chance to read this before dealing with Sharp Cars or their parent company Capitol City Ford. Long story short, buying a used car obviously has a certain amount of risk. I thought that I had covered my bases. Clearly I was wrong, perhaps even due to my naivety. I know from working in customer service in my past roles, that it isn’t what happens but how you handle it and they certainly could have done better.
The employees at the Pendleton location need to talk to one another. I called to see if a truck was still for sale. I was told it was, gave my name and... phone number, and said I'd come by for a test drive in the afternoon. I drove more than an hour to the Pendleton location, and when I arrived, I was told that the truck doesn't start! The previous day, another potential customer had run into the same problem. At least two employees knew about the problem, but the fellow I talked to hadn't bothered to communicate with them or make sure the vehicle was ready for a test drive. (The place had zero customers when I walked in, so it's not as though these guys were too busy to talk to one another.) Justin had my phone number--he could have saved me 2.2 hours of driving--but that didn't happen. Sharp Cars is positively the least professional or competent dealership I have ever dealt with. They won't be getting my business.
Martin, from the pendleton pike location, super nice, excellent customer service , and very knowledgeable. I highly recommend him!
Thank you Miss Kay for your review. Martin has been with the Sharp Cars Team for a long time and we are proud to have him. We look forward to seeing y...ou in our Service Center for your routine maintenance and thank you for your business.
I have purchased two vehicles from this dealer. Ryan Shafer is the best sales person that I have dealt with in fifty years of buying card. I highly recommend... anyone needing a vehicle to check this dealer out!
Thank you John for your review.
Very nice looking lot. You walk into the building and see nice cars all around you. All of the staff had smiles on their faces, and were really into helping... me out the best way they could. Heather was amazing. Soooooo very helpful, and very informative. You feel like family when speaking with these people. I got the best deal i could ever imagine on my 16' impala. Very quick and simple process. You need a car? This is the lot to see. Thank you sooo much for all of your help Heather.
Thank you Robert for your review.
Terry mack was a excellent person he has good customer skills
Thank you Kimberly for your review. Terry has been a part of our team for a long time and we are proud to have him. We look forward to seeing you in o...ur Service Center for your rouinte maintenance and thank you for your business.
Sales staff was friendly and informative. Very modern clean facilities, almost felt as if you were at new dealership. Vehicles are clean well maintained... and reasonably priced. I will definitely purchase again in future. Haven't used repair shop yet.